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研究生: 徐靖雯
Hsu, Ching-Wen
論文名稱: 發展平台商業模式探索性研究:以Gogoro為例
An Exploratory Study of Platform-based Business Model Development: A Case Study of Gogoro
指導教授: 周信輝
Chou, Hsin-Hui
學位類別: 碩士
Master
系所名稱: 管理學院 - 經營管理碩士學位學程(AMBA)
Advanced Master of Business Administration (AMBA)
論文出版年: 2017
畢業學年度: 105
語文別: 中文
論文頁數: 79
中文關鍵詞: 平台商業模式生態圈質性研究
外文關鍵詞: platform, business model, ecosystem, qualitative research method
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  • 平台經濟已成為二十一世紀主流的商業模式,許多新創產業藉由平台理念發展的商業模式,帶來革命性的影響,不僅改變消費者的行為模式,也改變全球產業面貌,顛覆傳統產業,全球前百大企業有超過六成企業的主要收入來源自於平台商業模式,另外,在網絡效應的驅動下,網路為平台概念提供前所未有的契機,並且以大規模速度席捲全球產業,也大大降低複製成本,足以見得平台經濟的重要性,因此,本研究欲探究平台商業模式之內涵。
    依此目的,本研究首先針對商業模式文獻與平台概念的經濟,以商業模式帆布圖為基礎探究商業模式再創新之要素,並闡述平台模式下之雙邊市場,以及平台策略的運作方式,再者,輔以分析個案對象作為基礎,藉以提出系統性的理論探究平台商業模式內涵,進而在瞭解平台商業模式架構下,企業應如何利用關鍵因素建構之。
    本研究聚焦個案平台概念特性,在其價值主張發展中,利用關鍵資源與流程的設計,建構出平台生態圈的參與者,利用平台連結多方參與者的特性,創造企業的利潤公式。因此,本研究提出建構平台企業,需利用高度同邊與跨邊網絡效應,吸引更多使用者加入,並且藉以高度轉換成本的考量下,使用者不易離開平台生態圈,最後,本研究認為平台商業模式理論內涵,建立在商業模式再創新的架構下,再發展三個主要關鍵因素包含電子商務、大數據應用,以及顧客關係維繫。

    The purpose of the study was to assess the connotation of the platform-based business model and aim to investigate how the traditional enterprises who faced the challenges of transforming or the new ventures develop their business model by the development of platform. Another aim was to find out platform ecosystem. In the platform-based enterprises, it’ highly significant to form their own ecosystem and enlarge itself value with three strategies of same-side network effect, cross-side network effect by attracting both much consumers and suppliers into the platform, and avoiding users left to another platform by high switching costs strategy. Finally, there are six elements were found out in the study based on original business model, including e-commerce, customer value proposition, customer relationship management (CRM), key resources/ process, big data and profit formula. Moreover, enterprises may learn from this article to develop their own platform-based business model.

    口試合格證明 I 摘要 II ABSTRACT III 誌謝 VII 目錄 VIII 表目錄 XI 圖目錄 XII 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究問題 3 1.3 研究目的 3 1.4 論文結構與流程 4 第二章 文獻探討 7 2.1 商業模式 7 2.1.1 商業模式定義 7 2.1.2 商業模式圖 10 2.1.3 商業模式創新 13 2.1.4 價值主張設計 19 2.2 平台經濟 21 2.2.1 平台模式定義 22 2.2.2 平台模式生態圈 22 2.2.3 管道到平台 23 2.2.4 平台市場 25 2.2.5 平台策略 27 2.3 小結 29 第三章 研究方法 31 3.1 質性研究方法 31 3.2 個案研究法 32 3.2.1 個案選擇 33 3.2.2 研究對象 34 3.3 資料收集 42 3.4 資料分析 43 第四章 研究發現 44 4.1 GOGORO發展期商業模式 44 4.1.1 顧客區隔 44 4.1.2 價值主張 46 4.1.3 通路 47 4.1.4 顧客關係 47 4.1.5 獲利模式 49 4.1.6 關鍵資源 49 4.1.7 關鍵活動 50 4.1.8 關鍵夥伴 50 4.1.9 成本 51 4.2 GOGORO成長期創新商業模式 51 4.2.1 價值主張 52 4.2.2 關鍵資源 52 4.2.3 關鍵流程 54 4.2.4 利潤公式 54 4.3 GOGORO平台生態圈 57 4.4 GOGORO平台策略發展 60 4.4.1高度的同邊網絡效應 63 4.4.2高度的跨邊網絡效應 64 4.4.3 高度的轉換成本 65 第五章 結論與建議 66 5.1 理論意涵 67 5.1.1電子商務平台模式 69 5.1.2大數據分析 70 5.1.3顧客關係維繫 70 5.2 研究建議 71 5.2.1 實務上建議 71 5.2.2 學術上建議 72 5.3 研究限制 73 參考文獻 75

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