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研究生: 楊馨雅
Yang, Hsin-Ya
論文名稱: 慈善責任對於企業聲望與購買意願的影響-以流浪動物保護議題為例
The Impact of Philanthropic Responsibility on Corporate Reputation and Customer’s Purchase Intention - An Example of Stray Animal Protection
指導教授: 葉桂珍
Yeh, Quey-Jen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系碩士在職專班
Department of Business Administration (on the job class)
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 63
中文關鍵詞: 慈善責任利他捐贈策略捐贈企業聲望購買意願
外文關鍵詞: Philanthropic Responsibility, Altruistic Giving, Strategic Giving, Corporate Reputation, Purchase Intention
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  • 本研究主要探討慈善責任對於企業聲望與購買意願的影響。並且採用實驗設計方式。企業社會責任被定義為四種責任種類:經濟責任、法律責任、倫理責任與慈善責任。本研究主要在探討其中最高層的「慈善責任」。慈善責任又可被分為「利他捐贈」與「策略捐贈」兩種常見的執行方式。本研究假設公司是從事慈善公益的活動,既然企業是執行慈善責任,就不能讓消費者感覺企業是唯利是圖的。為了檢驗研究假設,我們以流浪動物保護議題(以下簡稱動保議題)為主要情境設計背景,分別設計一個利他捐贈情境與一個策略捐贈情境。
    流浪動物保護運動在台灣這塊土地上已經有二十多年的歷史,也直到近年來才逐漸地被社會大眾所重視,民眾對於動物議題的認知慢慢地被培養出來。印度聖雄甘地曾道:「一個國家道德進步與偉大程度可用他們對待動物的方式衡量。」雖然一些事件提高了民眾對動保議題的認識,並且同步影響了政府對於此議題的重視與法制上的修正,但卻還有更多缺陷亟需被修補。本研究希望透過與慈善責任的結合,能夠提供一個關懷動保議題的方法及思維。
    最後,本研究結果發現相較於策略捐贈,消費者對於利他捐贈有較高知覺;而且消費者較高的慈善責任知覺會正向影響企業聲望並進而提高其購買意願。換句話說,若能以慈悲心主動關懷動保議題,創造對動物友善的大環境,不管是對企業或是個人,都能帶來比獲利還更為珍貴的無形資產。

    The study examined the impact of philanthropic responsibility on corporate reputation and customer’s purchase intention. An experimental scenario design was adopted. CSR (Corporate Social Responsibility) was defined as the four responsibilities: economic responsibility, legal responsibility, ethical responsibility and philanthropic responsibility. In this research we will mainly study the philanthropic responsibility, the top level of CSR. Altruistic Giving and Strategic Giving are the two most seen categories in the philanthropic responsibility and we designed two experimental scenarios for proving the hypothesis. As a result, we found that consumers had stronger perception on altruistic giving than strategic giving while higher perception on philanthropic responsibility benefit the corporate reputation and promote the customer’s purchase intention.

    第壹章、緒論 1 第一節、研究動機 1 第二節、研究目的 6 第三節、研究流程 6 第貳章、文獻探討 8 第一節、企業社會責任 8 第二節、企業社會責任類型 12 第三節、慈善責任 14 第四節、利他捐贈與策略捐贈 15 壹、利己主義(Egoism) 15 貳、利他主義(Altruism) 16 第五節、企業聲望 18 第六節、購買意願 20 第参章、研究方法 22 第一節、研究架構與假設 22 第二節、研究設計 23 壹、實驗設計 23 貳、情境設計 23 第三節、變數操作性定義與衡量 27 壹、企業慈善責任之類型 27 貳、企業慈善責任類型知覺 27 参、企業聲望 28 肆、購買意願 29 伍、問卷設計 29 第四節、研究樣本 33 壹、前測樣本 33 貳、正式樣本 33 第五節、研究方法 34 壹、敘述性統計分析 34 貳、信效度分析 34 参、成對樣本T檢定 35 肆、典型相關分析 35 伍、線性迴歸分析 35 第肆章、資料分析 36 第一節、樣本資料統計 36 第二節 操弄檢定 39 第三節 因素與信度分析 40 第四節 平均數 43 第五節 相關分析 44 第六節 迴歸分析 46 第伍章 結論與建議 49 第一節、結論 49 第二節、研究貢獻 50 第三節、管理意涵 51 第四節、 研究限制與後續研究建議 52 壹、研究限制 52 貳、後續研究建議 54 參考文獻 55 一、中文文獻 55 二、英文文獻 56 附錄一 正式問卷 61

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