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研究生: 楊雪玉
Yang, Hsueh -Yu
論文名稱: 智慧型手機吸引力與消費者情緒之關係結構
A Study on Product Attractiveness and Consumer Emotions-A Case for Smartphone
指導教授: 謝孟達
Shieh, Meng-Dar
學位類別: 碩士
Master
系所名稱: 規劃與設計學院 - 工業設計學系
Department of Industrial Design
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 114
中文關鍵詞: 產品吸引力消費者情緒智慧型手機結構方程模式
外文關鍵詞: Product attractiveness, Consumer emotions, Smartphone, Structural Equation Modeling
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  • 本研究為了檢視台灣區域產品吸引力問卷量表(Product Attractiveness Scale,簡稱PAS)的結構方程模式,此方法為近年來工業設計最新適用於產品吸引力對消費者情緒之評估,研究方向類似心理測驗這類能公允地評價產品吸引力的準則與工具;因此,本論文將以智慧型手機為個案,建構一套合乎使用且具備可靠度的評估模式。
    首先彙整國內外文獻,以Mike Baxter與Fleur J.M. Laros學者提出之研究理論為基礎,問卷發展項目為七個構面的基礎架構。PAS量表的構面整理如下: 「舊有知識的吸引力」、「機能上的吸引力」、「象徵性的吸引力」、「視覺造形先天上的吸引力」、「吸引力」、「正面情緒」、「負面情緒」。
    在問卷實施後,共回收了270份有效問卷,並將問卷調查的結果,初步作驗證式因素分析後,結果顯示,未臻理想。於是進行探索式與驗證式因素分析的信效度分析後,發現「舊有知識的吸引力」構面,在問項設計上,信效度表現尚缺乏完善之處。因此刪除表現較不佳的「舊有知識的吸引力」構面,再做一次檢定,用意是為了提高假設模式的適配度,而且也有效改善了模型適配的情形。
    本研究藉由AMOS軟體之協助,驗證所設立相關研究假設。所有「吸引力」構面對於「正面情緒」的態度皆具正向影響性,且影響效果顯著。另外,透過結構方程模式的男女族群多群體分析發現,所建構的產品吸引力量表符合因素恆等性之檢定。最後作者建議,這些結果在未來也可應用於跨國文化產品吸引力的研究中。

    This present study is an investigation of the recently developed Product Attractiveness Scale (PAS) factor structure for the assessment of product attractiveness and consumer emotions using a Structural Equation Modeling (SEM). The utilization of the smartphone as a research subject to establish a usable and reliable assessment shall be used in this research.
    The Product Attractiveness Scale was developed by Mike Baxter (1995) & Fleur, Laros (2005). Factor analysis of items with relation to the concept of product attractiveness led to the development of a questionnaire with seven factors measuring: prior knowledge attractiveness, functional attractiveness, symbolic attractiveness, inherent attractiveness, attractiveness, positive affect and negative affect.
    Data from a nationwide survey among 270 Taiwanese consumers using a questionnaire were collected. The results of exploratory and confirmatory factor analyses based on the survey data missed to support a Structural Equation Modeling for the PAS in Taiwan. Consequently, by utilizing the confirmatory factor analysis to examine the reliability and validity of the tests, the deletion of the “Prior Knowledge Attractiveness” factor to remove redundancy and making room for improvement is required. However, the deletion of the “Prior Knowledge Attractiveness” factor missed to improve the fitted model significantly; otherwise, those revised models are a marginally adequate representation of the theoretical models.
    The multi-group analysis showed six factors which structure were invariant for both males & females. This study proposes an integrated framework and using AMOS to test the research hypotheses. All of the results also showed that all attractiveness factors were significantly positive in correlation with the participants’ positive affection. Therefore, the possibility for discussion in regards to the relations of cross-cultural differences in product attractiveness scale are resulted.

    摘要...............................................I ABSTRACT...........................................II 誌謝...............................................III 目錄...............................................IV 表目錄.............................................VII 圖目錄.............................................IX 第一章 緒論........................................1 1-1 研究背景與動機.................................1 1-2 研究目的.......................................4 1-3 研究範圍與限制.................................5 1-4 研究流程.......................................6 第二章 文獻探討....................................8 2-1 名詞釋義.......................................8 2-1-1 智慧型手機(Smartphone).......................8 2-1-2 產品吸引力(Product Attractiveness)...........10 2-1-3 消費者情緒(Consumer Emotions)................11 2-1-4 結構方程模式(Structural Equation Modeling)...12 2-2研究理論........................................14 2-2-1 結構方程模式.................................14 2-2-2信效度........................................19 2-2-3 探索性研究之信效度...........................20 2-2-3-1信度分析................................21 2-2-3-2因素分析................................22 2-2-3-3相關分析................................23 2-2-4 驗證式研究之信效度...........................24 2-3 相關研究回顧...................................26 2-3-1 產品設計與開發...............................26 2-3-2 具吸引力的東西較好用.........................26 2-3-3 產品造形吸引力的評價準則.....................27 2-3-4 消費者行為之情感.............................27 2-3-5 手機特徵影響使用者的情感體驗.................28 第三章 研究方法....................................29 3-1研究架構........................................29 3-2建立研究模型與假設..............................30 3-2-1 研究模型.....................................30 3-2-2變數定義......................................30 3-2-3 研究假說.....................................33 3-2-4 蒐集智慧型手機樣本...........................34 3-2-5 發展問卷量表.................................38 3-3 問卷設計.......................................40 3-3-1 問卷前測.....................................40 3-3-2 資料收集.....................................41 3-3-3 問卷修正.....................................44 3-3-4 專家德菲法...................................45 3-3-5 正式問卷.....................................48 第四章方法與步驟...................................49 4-1調查對象之選定..................................49 4-2問卷回收........................................53 4-3探索式因素分析之信效度分析......................54 4-4驗證式因素分析之信效度分析......................60 4-5 SEM完整模式....................................63 4-5-1測量模式之建立................................64 4-5-2結構模式之建立................................67 4-6模式修正........................................69 4-6-1測量模式之修正................................70 4-6-2結構模式之修正................................71 4-7群組分析........................................73 第五章 結果與討論..................................78 5-1 研究結論.......................................78 5-2 研究貢獻.......................................80 5-3 研究建議.......................................81 參考資料...........................................83 附錄...............................................89

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