本篇研究主要探討當醫院導入一套新科技產品後，醫院員工對此科技產品滿意度的衡量。當醫院導入此一科技產品後，員工會藉由產品服務品質及自身知覺價值，來衡量對其產品的滿意度。此外，本研究又探討當員工具備不同的科技準備度時，是否會影響醫院導入系統的滿意度;亦即檢測科技準備度在員工使用科技性服務接觸後對服務品質與知覺價值，是否產生干擾作用。資料分析以結構方程模型作為檢驗員工服務品質、知覺價值與滿意度形成之基本模型，接著再以階層迴歸來進一步檢驗科技準備度所產生的干擾效果。資料分析結果發現，當醫院導入新的科技產品，員工對此商品具有正面的服務品質的肯定，亦能有效提升自身知覺價值，再進一步形成高度的滿意度。不過，員工本身所具備的科技準備度，亦會影響以科技產品與服務品質之間的連結，但對科技產品與知覺價值間的連結不具影響力。因此，本研究建議醫院高層需慎選能提供最適產品的供應商，以及提供充分教育訓練來提升醫院員工的科技準備度，增益新產品導入時員工的滿意度。

The purpose of this study is to evaluate the level of satisfaction for hospital clinical staffs after they have encountered a technology-based service adopted by the hospital in which they work. Clinical staff members use technology-based services, which can affect service quality and perceived value for both the staffs and the patients. This study uses technology-based service encounters in hospital as a context in which to investigate the moderating effect of technology readiness on service quality and perceived value. The framework of the satisfaction formation
process was tested by structural equation analysis, and hierarchical regression analysis was then used to examine the moderating effects of technology readiness. The results of this study indicate that technology-based service encounters will positively increase service quality and perceived value toward the technology, and in turn, both of them will positively increase the satisfaction level of the clinical staffs involved. However, technology readiness weakens the relationship between
technology-based service encounters and service quality, and it has an insignificant impact on the relationship between technology-based service encounters and perceived value. Therefore, this study suggests that hospital management should choose reputable manufacturers who can provide useful products and should also provide enough educational training to increase the the level of preparedness necessary for clinical staffs to make use of the technology they purchase and want their staffs to use.

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