This study demonstrated effects of work motivation, customer orientation attitude, emotional exhaustion, on affective job outcomes using 245 data from hotel employees of Mongolian. This study results demonstrated that intrinsic and extrinsic motivation, customer orientation attitude significant positive relationships to job satisfaction and affective organizational commitment, significant negative impact to emotional exhaustion. Also results indicated that emotional exhaustion leads to job dissatisfaction, decreased affective organizational commitment, and high levels of intention to leave. In addition, the study results provide empirical support for the positive impact of job satisfaction on affective organizational commitment and negative effects of job satisfaction and affective commitment to the organization on turnover intention. Finally, the results of this study may help Mongolian organizations in understanding the issues with job attitudes and turnover intention and keep valuable human capital within the organization.

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