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研究生: 范日光
Pham, Nhat Quang
論文名稱: Motivations for Prosocial Behavior in Online Social Referral Systems
Motivations for Prosocial Behavior in Online Social Referral Systems
指導教授: 陳正忠
Chen, Jeng-Chung (Victor)
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所
Institute of International Management
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 113
外文關鍵詞: Social Network Site, Referral System, Self-concept, Self-construal, Social Distance, Reward Split
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  • This study examine the motivation of people in online referral system from the perspective of Self-construal theory. This study predicts that the referrer’s level of interdependent self-concept has a negative effect on Monetary and Reciprocity motivation and a positive effect on Altruistic motivation when that person consider a referral program. Social distance and Proportion for responder are predicted to moderate the aforementioned relationships. To test the hypotheses, an online experiment was conducted with 354 participants. The result shows that self-construal has effects on motivation to some extent. Also, a significant moderation effect of Social distance is observed. This study offers important implication for literature of self and identity in information system research as well as practical implication for business when designing an effective referral system.

    ABSTRACT I ACKNOWLEDGEMENTS II TABLE OF CONTENTS III LIST OF TABLES VI LIST OF FIGURES VIII CHAPTER ONE INTRODUCTION 1 1.1 Research Background. 1 1.1.1 Self and Identity in Information System Literature. 1 1.1.2 Online Social Referral System. 2 1.1.3 The Role of Context in Prosocial Behavior. 5 1.1.4 Classification of Motivation in Psychology. 6 1.2 Research Motivation. 8 1.3 Research Gaps. 8 1.4 Research Objectives. 9 1.5 Research Structure. 11 CHAPTER TWO LITERATURE REVIEW 12 2.1 Self-construal Theory. 12 2.2 Trait Activation Theory. 14 2.3 Self-construal as a Context-dependent Construct. 15 2.4 Motivations in Online Social Referral. 16 2.4.1 Monetary Motivation. 17 2.4.2 Reciprocity Motivation. 18 2.4.3 Altruistic Motivation. 18 2.5 Intention to Refer. 19 2.6 Context in Online Social Referral. 20 2.6.1 Proportion for Responder. 20 2.6.2 Social Distance. 21 2.7 Hypotheses Development. 22 2.7.1 Relationship between Self-construal and Monetary Motivation. 22 2.7.2 Relationship between Self-construal and Reciprocity Motivation. 23 2.7.3 Relationship between Self-construal and Altruistic Motivation. 24 2.7.4 Relationship between 3 Types of Motivation and Intention to Refer. 25 2.7.5 The Moderating role of Proportion for Responder. 26 2.7.6 The Moderating Role of Social Distance. 28 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 31 3.1 Summary of Hypotheses. 31 3.2 Definition of Variables. 32 3.3 Experimental Design. 33 3.3.1 Section 1 - Manipulation of Social Distance. 34 3.3.2 Section 2 - Priming of Degree of Interdependent Self. 35 3.3.3 Section 3 - Manipulation of Proportion for Responder and Referral Task. 36 3.4. Measurements and other Materials. 37 3.4.1 Measurements. 37 3.4.2 Task Instruction. 39 3.5 Data Analysis Procedure. 40 3.5.1 Descriptive Statistics. 40 3.5.2 Confirmatory Factor Analysis and Reliability Test. 41 3.5.3 Multiple Analysis of Variance (MANOVA). 41 3.5.4 Regression Analysis. 42 CHAPTER FOUR RESEARCH RESULTS 43 4.1 Descriptive Statistics. 43 4.2 Factor Analysis and Reliability Test. 46 4.3 Manipulation Check Result. 47 4.3.1 Social Distance Manipulation Check. 47 4.3.2 Degree of Interdependent self-construal Manipulation Check. 47 4.4 MANOVA for Hypothesis Testing. 49 4.5 Regression Analysis. 56 4.6 Summary of Hypothesis Testing. 57 CHAPTER FIVE CONCLUSION AND SUGGESTIONS 59 5.1 Research Discussion and Conclusion. 59 5.2 Research Theoretical and Managerial Implications. 62 5.2.1 Theoretical Implications. 62 5.2.2 Managerial Implications. 63 5.3 Research Limitations and Suggestion for Future Studies. 64 REFERENCES 67 APPENDIX 72 A1. Experiment Instruction - Introduction. 72 A2. Experiment Instruction – Experiment Form. 73 A3. Manipulation Check for Self-construal – Constructed Sentences. 78

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