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研究生： 呂英澤
lu, Yin-Tse
論文名稱： 影響臺灣中小企業資訊系統建置之關鍵因素探討
指導教授： 翁慈宗
Wong, Tzu-Tsung
學位類別： 碩士
Master
系所名稱： 管理學院 - 工業管理科學系
Department of Industrial Management Science
論文出版年： 2002
畢業學年度： 90
語文別： 中文
論文頁數： 70
中文關鍵詞： 關鍵因素 、中小企業 、線性關系結構模式 、資訊系統
相關次數： 點閱：55  下載：8 
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    • 摘 要
    隨著資訊技術的不斷創新、發展，使得產業的環境變動迅速，也帶給中小企業營運上的衝擊。有效的利用資訊科技，妥善規劃和配置內部的資源，已成為中小企業管理上的重點。其中建置各類資訊系統(information systems)，來增加企業本身的競爭優勢，為現在資訊科技運用的主要課題之一。中小企業在導入資訊系統時，並不像大企業有充分的資源可供使用，反而要在有限的資源下，考慮如何來做有效的規劃和配置，以投入到資訊系統的建置上，這是中小企業在建置資訊系統時，常會遭遇到的問題。
    本研究透過相關文獻的探討，整理出中小企業成功建置資訊系統的關鍵因素，並利用問卷的方式進行實證研究，將回收的121份有效問卷，透因素分析及線性結構關係模式(Linear Structure Relation , LISREL)的檢驗，分析出中小企業建置資訊系統的構面及組成因素，並依構面及組成因素間的相互關係，建立符合台灣中小企業資訊系統的建置模式，且進一步透過迴歸係數求得各因素對資訊系統建置的相對重要性。外部技術專家的組成因素：顧問及軟硬體服務供應商為最重要的因素，高階主管的支持、人員的資訊知識和使用者參與為依序相對重要的因素。

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    目 錄 摘要.............................................................I 誌謝............................................................II 目錄...........................................................III 表目錄...........................................................V 圖目錄.........................................................VII 第一章 緒論 1.1 研究動機...................................................1 1.2 研究目的...................................................2 1.3 研究流程...................................................4 第二章 文獻探討 2.1 中小企業...................................................6 2.1.1 中小企業的定義.......................................6 2.1.2 中小企業發展所需人才.................................8 2.1.3目前中小企業資訊化問題................................9 2.2 建置資訊系統的限制.........................................9 2.3 資訊系統成效衡量..........................................10 2.4 線性關系結構模式..........................................12 第三章 資訊系統建置模型 3.1 資訊系統成效衡量..........................................14 3.2 時間的限制................................................14 3.2.1 高階主管的支持......................................15 3.2.2 使用者參與..........................................15 3.2.3 資訊系統建置規劃....................................15 3.3 財務的限制................................................16 3.4 技術的限制................................................17 3.5 外部技術專家..............................................17 第四章 研究方法 4.1 研究架構..................................................19 4.2 研究變數及操作定義........................................19 4.3 問卷設計..................................................22 4.4 研究範圍與抽樣設計........................................23 4.5 資料分析方法與工具........................................24 4.5.1 測量模型之效度與信度................................25 4.5.2 結構模型之檢驗......................................29 第五章 資料分析與結果 5.1 問卷回收結果..............................................31 5.2 各構面因素及變數萃取......................................34 5.2.1 規劃構面之因素萃取..................................35 5.2.2 企業內部構面之因素萃取..............................36 5.2.3 外部技術專家構面之因素萃取..........................39 5.2.4 資訊系統成效構面之因素萃取..........................42 5.3 各構面效度與信度分析......................................45 5.4 模式適合度與假設檢定......................................46 第六章 結論與建議 6.1 研究結論..................................................56 6.2 研究建議..................................................58 6.3 未來研究建議..............................................60 參考文獻........................................................61 附錄一：研究問卷................................................64 附錄二：中英對照表..............................................70

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