簡易檢索 / 詳目顯示

回結果列表
研究生： 李厚諄
Li, Hou-Chun
論文名稱： 運用案例分析與TRIZ之產品服務系統創新設計方法研究
Innovative Design Method of Product Service System by Using Case Study and TRIZ Method
指導教授： 陳家豪
Chen, Jahau Lewis
學位類別： 碩士
Master
系所名稱： 工學院 - 機械工程學系
Department of Mechanical Engineering
論文出版年： 2009
畢業學年度： 97
語文別： 中文
論文頁數： 131
中文關鍵詞： 案例 、服務 、產品
外文關鍵詞： TRIZ, Product, Service, case, PSS
相關次數： 點閱：53  下載：5 
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

    • 近年世界對於環境保護的重視逐漸上升，過去產品設計的考量僅著重於效能、實用性與經濟利益，在開發產品的同時無法兼顧對環境帶來的衝擊。
    產品服務系統(Product Service System, PSS)為一種將產品與服務結合的商業模式，構成一套系統同時可以滿足消費者的需求，並使原本著重於產品功能開發的部份轉而以如何提供服務發展為主。
    本文探討已有的產品服務系統案例，以使用者的使用習慣為出發，分析各案例中產品與服務的特性，進而整理出產品與服務系統的關聯性，使已有的產品可藉由分析產品本身特性，得到導入的PSS類型的建議，並運用TRIZ創新法則歸納出案例中產品服務系統的創新原則，使產品服務系統在設計上具有更大的創新空間。

    In modern times the world takes environmental protection more seriously. Product design took performance, practicability and economic results as the main considerations. So that at the same time in development of product does not take into account the impact on the environment.
    Product Service System also called as PSS. It is a business model combines product and service. Become a new system which can satisfy the need of consumer. PSS turns the core value which came from product development into service development.
    In this paper, we start from analyze consumers’ use habit in the PSS cases, which we collected. Find out the relations between product and service in those cases. Analyzing product with its characteristics to get suggestions which for desugn new Product Service System. Then use the TRIZ 40 inventive rules to conclude innovative design rules for PSS. Product design may have more innovative possiblityies by using these inventive rules.

    摘要 I Abstract II 誌謝 III 目錄 V 圖目錄 VIII 表目錄 IX 第一章 緒論 1 1.1 前言 1 1.2 文獻回顧 2 1.3 研究目的 11 1.4 論文架構 11 第二章 產品服務系統之分類 13 2.1 產品服務系統 13 2.2 Tukker的八類型 14 2.2.1產品導向(Product Oriented) 15 2.2.2使用導向(Use Oriented) 16 2.2.3結果導向(Result Oriented) 17 2.3 服務模式 18 第三章 TRIZ創新法則 25 3.1 TRIZ方法簡介 25 3.2 矛盾矩陣與創新法則 25 第四章 產品服務系統案例分析 29 4.1案例分類 31 4.1.1 Tukker八類型分類過程 31 4.1.2服務模式的案例分類 39 4.1.3 服務模式與Tukker八類型關係 44 4.2 產品特性因子 46 4.3產品服務系統特性 51 4.3.1案例特性 51 4.3.2 TRIZ創新法則與案例特性結合 53 4.4 案例資料庫 64 第五章 結合產品與服務系統設計流程 75 5.1表格工具說明 75 5.2 設計方法流程 77 5.2.1 特性因子判別與比對 79 5.2.2 建議導入服務系統類型 81 5.2.3 建議設計法則 82 5.2.4 更多設計建議 87 第六章 案例說明 91 6.1案例研究一 91 6.1.1產品設計流程說明 91 6.1.2新的產品服務系統設計概念 94 6.2案例研究二 96 6.2.1產品設計流程說明 96 6.2.2新的產品服務系統設計概念 99 6.3案例研究三 101 6.3.1產品設計流程說明 101 6.3.2新的產品服務系統設計概念 105 第七章 結論與建議 107 7.1結論 107 7.1.1 設計流程方法結論 107 7.1.2服務模式與Tukker八類型關係趨勢結論 108 7.2未來研究方向與建議 109 參考文獻 113 附錄A 39個TRIZ工程參數與中文釋義 119 附錄B TRIZ 矛盾矩陣 121 附錄C 40個TRIZ 發明法則 127

    參考文獻
    1. M. Goedkoop, C. van Halen, H. te Riele and P. Rommens, Product Service Systems, Ecological and Economic Basics, Pre consultants: The Netherlands,1999

    2. R. Roy, “Sustainable product-service systems”, Futures, Vol. 32, pp. 289–299, 2000

    3. O. Mont, Product-Service Systems, Stockholm, Swedish EPA, AFR-report 288, 2000

    4. O. Mont, “Functional Thinking-The role of functional sales and product service systems for a function-based society”, Naturvårdsverket Rapport 5223 EPA, Stockholm, Swedish, pp. 55, 2002

    5. O. Mont, “Clarifying the concept of product service system”, Journal of Cleaner Production, Vol. 10, pp. 237-245, June 2002

    6. O. Mont and T. Lindhqvist, “The role of public policy in advancement of product service systems”, Journal of Cleaner Production, Vol. 11, Number 8, pp. 905-914, December 2003

    7. O. Mont, “Institutionalisation of sustainable consumption patterns based on shared use”, Ecological Economics, Vol. 50, pp. 135-153, 2004

    8. O. Mont, “Introducing and developing a product-service system (PSS) concept in” Sweden. Lund: IIIEE, Lund University and NUTEK, pp. 124, 2001

    9. N. Morelli, “Developing new product service systems (PSS): methodologies and operational tools”, Journal of Cleaner Production, Vol. 14, pp. 1495-1501, 2006

    10. N. Maussang, P. Zwolinski and D. Brissaud, “A Representation of a Product-Service System During its Design Phase – A Case Study of a Helium Liquefier”, Proceedings of LCE2006: The 13th CIRP International Conference on Life Cycle Engineering, Leuven, Belgium, pp. 555-561, May 31st to June 2nd, 2006

    11. M. B. Cook, T. A. Bhamra and M. Lemonc, “The transfer and application of Product Service Systems: from academia to UK manufacturing firms”, Journal of Cleaner Production, Vol.14, pp. 1455–1465, 2006

    12. O. Mont, “Editorial for the special issue of the Journal of Cleaner Production on Product Service Systems”, Journal of Cleaner Production, Vol. 11 , pp. 815–817, 2003

    13. O. Mont and A. Tukker, “Product-Service Systems: reviewing achievements and refining the research agenda”, Journal of Cleaner Production , Vol.14, pp. 1451-1454, 2006

    14. A. Tukker, “Eight types of product service system: Eight ways to sustainability? experiences from suspronet”, Business Strategy and the Environment, Vol. 13, pp. 246–260, 2004

    15. M. Bartolomeo, D. dal Maso, P. de Jong, P. Eder, P. Groenewegen, P. Hopkinson, P. James, L. Nijhuis, M. O¨ rninge, G. Scholl, A. Slob and O. Zaring, “Eco-efficient producer services—what are they, how do they benefit customers and the environment and how likely are they to develop and be extensively utilized ? ”, Journal of Cleaner Production, Vol. 11, pp. 829–837, 2003

    16. E. Manzini and C. Vezzoli, “A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize”, Journal of Cleaner Production , Vol. 11, pp. 851–857, 2003

    17. A. Tukker and U. Tischner, New Business for old Europe. Product-Service System Development, Competitiveness and Sustainability, Greenleaf Publishing, Sheffield, UK., 2005, pp. 440, 35.00 GBP, 65.00 USD (Hbk), ISBN: 1 87471992 6

    18. A. Tukker, and U. Tischner, “Product-services as a research field: past, present and future. Reflections from a decade of research”, Journal of Cleaner Production Vol. 14, pp. 1552-1556, 2006

    19. D. Maxwell, and R. van der Vorst, “Developing sustainable products and services”, Journal of Cleaner Production, Vol. 11, pp. 883–895, 2003

    20. T. Tasaki, S. Hashimoto and Y. Moriguchi, “A quantitative method to evaluate the level of material use in lease/reuse systems of electrical and electronic equipment”, Journal of Cleaner Production, Vol. 14, pp. 1519-1528, 2006

    21. T Sakao and Y. Shimomura, “Service Engineering: a novel engineering disciplinefor producers to increase value combining service and product”, Journal of Cleaner Production, Vol. 15 , pp. 590-604, 2007

    22. G. Olundh, and S. Ritzen, “Functional Sales as a further approach to Environmental Product Development – A Case Study”, IEEE, 0-7695-1266-6/01, 2001

    23. O. Mont, Product-service systems: Panacea or myth? , Doctoral Dissertation. International Institute for Industrial Environmental Economics, Lund University, 2004

    24. O. Mont, “Reducing life cycle environmental impacts through systems of joint use”, Greener Management International, Vol.45, pp.63-77, Spring 2004

    25. O. Mont, C. Dalhammar and N. Jacobsson, “A new business model for baby prams based on leasing and product remanufacturing”, Journal of Cleaner Production, Vol.14 , pp. 1509-1518, 2003

    26. N. Morelli, “Product-service systems: a perspective shift for designers. A case study: the design of a telecentre”, Design Studies, Vol. 24, pp. 73-99, 2003

    27. A. Williams, “Product-service systems in the automotive industry: the case of micro-factory retailing”, Journal of Cleaner Production, Vol. 14, pp. 172–184, 2006

    28. M. Zhao, Product Service System in the attainment of Sustainable Patterns of Production and Consumption in China’s Urban Conurbations , Cranfield University, Cranfield, 2005

    29. S. Kondoh, K. Kurakwa, S. Kato, Y. Umeda and S. Takata, “Analysis of Key Success Factors for Eco-Business through Case Studiesin Japan”, Proceedings of LCE2006: The 13th CIRP International Conference on Life Cycle Engineering, Leuven, Belgium, pp. 275-280, May 31st to June 2nd, 2006

    30. G. Altshuller, And Suddenly the Inventor Appeared: TRIZ, The Theory of Inventive Problem Solving, Technical Innovation Center, MA, 1996

    31. D. W. Clarke, TRIZ: Through the Eyes of an American TRIZ Specialist, Ideation International Inc., Southfield, MI, 1997

    32. A. Abdalla, B. Bitzer and D. Morton, “Benchmarking TRIZ in the field of Product Service systems “PSS” ”, Proceedings of the 4th ETRIA TRIZ future Conference, Florence, Italy, pp. 3-5 , Nov. 2004

    33. A. Abdalla, TRIZ Innovation Management Approach for Problem Definition and Product Service Systems, Shaker Verlag, Inc., Aachen, April 2006
    34. J. L. Chen, “Green Evolution Rules and Ideality Laws for Green Innovative Design of Products”, Proceedings of Going Green-Care Innovation 2002, 4th International Symposium, Vienna, November 25-28, 2002

    35. J. L. Chen, K. Masui, S. Kondoh and N. Mishima, “Ideality and Trends of Evolution in Minimal Manufacturing and Eco-business”, Proceedings of EcoDesign 2006 Asia Pacific Symposium Program, Tokyo, Japan, 2006

    36. J. Zhang, K. H. Chai and K. C. Tan, “40 Inventive Principles with Applications in Service Operations Management”, The TRIZ Journal, Sept issue, 2003 http://www.triz-journal.com/archives/1999/09/a/index.htm

    37. K. H. Chai, J. Zhang and K. C. Tan, “A TRIZ-Based Method for New Service Design”, Journal of Service Research, pp. 8-48 , 2005

    38. 黃志平, TRIZ方法為基礎之產品服務系統創新設計方法, 國立成功大學機械工程學系碩士論文, 2008年6月

    39. “DuPont Company Website”, DuPont Company, <http://www2. dupont.com/Apparel_and_Textiles/en_US/ >, access June 22,2009

    40. “AMG Company Website”, AMG Company, < http://www.amg-nv. com/ index.php>, access June 22,2009

    41. “Koppert Company Website”, Koppert Company, < http://www. koppert.com/>, access June 22,2009

    42. “衛生紙向量圖”, Iecool.com e庫素材, <http://www. iecool.com/vector/show/193/92194.htm>, 2009年6月22日查詢

    43. “IKEA臺灣官方網站”, IKEA家俱公司,<http://www.ikea.com.tw /chi/main.html>, 2009年6月22日查詢

    44. “Dow Chemical Official Website”, Dow Chemical Co., <http://www. dow.com/> , access June 22, 2009

    45. “Gispen Website”, Gispen Co.,<http://www. gispen.com/en/home/> , access June 22, 2009

    46. “La ville est plus belle à vélo”, Velib,<http://www.velib.paris.fr/>, access June 22, 2009

    47. “CarPoolKing Website”, CarPoolKing Co., <http://www. carpoolking .com/>, access June 22, 2009

    48. “高雄捷運站照片”, 高雄市政府捷運, <http://www.krtco.com.tw/>, 2009年6月22日查詢

    49. “筆記型電腦展示圖”, Yahoo奇摩購物中心,<http://buy.yahoo . com.tw/?sub=1>, 2009年6月22日查詢

    50. “便利生活”, 統一便利商店,<https://www.ibon.com.tw/>,2009年6月22日查詢

    下載圖示 校內：2010-07-16公開
    校外：2011-07-16公開
    QR CODE