本研究主要探討航空公司客艙組員訓練對飛航安全績效之影響，並針對目前航空公司對客艙組員所實施之緊急逃生訓練與安全訓練進行成效評估，瞭解訓練成效是否會影響飛航安全，以提供飛安管理上的建議。本研究利用Kirkpatrick(1996) 所提出的四階層教育訓練成效評估模式為基礎，首先以因素分析萃取各構面之重要因素，進而運用結構方程模式，探討客艙組員訓練對飛航安全的影響程度，以及驗證各因素間之因果關係。

研究結果顯示，「訓練內容」、「師資能力」、「訓練方式」為訓練內涵三個重要因素，「工作態度」、「專業能力」、「危機處理」、「知識能力」為技能學習四個重要因素，「遵守程序」、「團隊合作」為行為表現兩個重要因素，最後在飛航安全部分，發現「溝通應變」和「緊急判斷」為飛航安全兩個重要因素。

同時也發現，訓練內涵對技能學習有直接正向的影響，技能學習對行為表現和飛航安全有直接正向的影響，行為表現對飛航安全有直接正向的影響。由此可知，技能學習在客艙組員訓練中是相當重要的，即使航空公司提供最好的師資，規劃出最佳的訓練課程，倘若客艙組員並沒有從訓練中獲得專業知識與技能，就不會有正確的工作表現，也不能提升整體飛航安全績效。

This study uses Kirkpatrick’s (1996) four level of training evaluation model to discuss the effect of cabin crew training on flight safety performance, especially on emergency and safety training. Three factors of reaction, four factors of learning, two factors of behavior and two factors of flight safety performance are identified based on factor analysis. Three factors of reaction are “training contents”, “trainer’s ability” and “training methods”, four factors of learning are “working attitude”, “professionalism”, “crisis management” and “knowledge”, two factors of behavior are “procedure obedience” and “teamwork”, two factors of flight safety performance factors are “communication and situation awareness” and “emergency judgment”.

This study also uses Structural Equation Model (SEM) to find the cause and effect among all dimensions. The findings show that reaction has a sighificant positive impact on learning, learning has a sighificant positive impact on behavior and flight safety performance, and behavior has a sighificant positive impact on flight safety performance. Therefore, learning plays an important role to be an intermediary dimension of training evaluation.

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