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研究生: 葉爾貴
Yeh, Er-Kuei
論文名稱: 探索統一星巴克高密度展店策略-以台北市為例
Exploring the high-density expansion strategy for Starbucks -A case study of Taipei city
指導教授: 林珮珺
Lin, Pei-Chun
學位類別: 碩士
Master
系所名稱: 管理學院 - 交通管理科學系
Department of Transportation and Communication Management Science
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 87
中文關鍵詞: 咖啡零售店高密度展店策略目的地競爭模型競爭與凝聚效力空間統計分析
外文關鍵詞: Coffee retail store, High-density development strategy, Competing destinations model, Competition and agglomeration effect, Spatial statistical analysis
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  • 本研究探索的項目為零售業在高密度展店下之營收變化,並利用咖啡零售業歷史營收資料驗證模型。據統計台灣咖啡店數量在2014年已突破2,000家,隨著咖啡店林立、密度持續上升的狀況下,容易對周遭咖啡門市的銷售產生影響,為了分析展店對營收造成的影響,本研究使用SuperGIS軟體搭配實際路網資訊蒐集距離資料,將距離參數代入Fotheringham(1983)提出的目的地競爭模型(Competing Destination Models),在模型中探討競爭與凝聚參數,並運用統一星巴克的歷史營收資料進行模型驗證,確定模型在營收的模擬上具有合理性以及有良好的適用程度;另外,加入空間統計分析提供檢定分析方法,檢定出門市在空間中分布的情形,藉此尋找能夠增加總營收之展店區位,做為日後企業進行高密度展店策略的參考依據。研究結果顯示,目的地競爭模型在咖啡零售業的適用性高,在不具競爭與凝聚效力下模擬營收與實際日營收差額值小於5%,且得知企業應提升凝聚效力使總體營收上升,在凝聚效力下也較不易圖利特定商家,導致同系統個別門市退出市場。根據空間統計分析的結果,統一星巴克在人口密集度高的區域已達到營收飽和、難以創造高額營收群聚的狀態,反觀在較偏遠的地區,儘管人口密度沒有台北市中心高,卻因為門市數量少能夠瓜分到較多的顧客群,因此在增設門市方面應避免在人口密集的市中心進行設置,選址地點在郊區處為較佳。

    This research aims to explore the revenue change of high-density development for retail industry in urban area. We use coffee retail stores as an example to collect data and validate the model. According to statistics, the number of coffee stores in Taiwan has exceeded 2,000 in 2014. With the rising of coffee store density, the two nearby stores will immediately have an influence on their revenue. Hence, to analyze the impact on revenue from expansion, our research uses Competing Destinations Model to calculate the probability that customers choose each Starbucks. In the model, we use historical data of Starbucks to validate the model newly created. Besides, our research also uses spatial statistics to find out the place which can increase total revenue. The result shows that the applicability of Competition Destination Model used in coffee retail industry is high and ends up with reasonable explanation. If Starbucks wants to increase total revenue, it must enhance the agglomeration effect of its branch. According to the results of spatial statistical analysis, the revenue of President Starbucks coffee corporation in densely populated areas have reached saturation. In contrast, in remote areas, there are no high population density as central Taipei, but they can be able to divide up large customer base due to a small number of stores. Hence, in terms of building additional outlets, Starbucks should avoid opening new stores in the densely populated city center but choose the Suburban.

    第一章 緒論 1 1.1 研究背景 1 1.2 研究動機 4 1.3 研究目的 5 1.4 研究範圍 5 1.5 研究架構 6 第二章 文獻回顧 8 2.1 台灣咖啡市場概況 8 2.1.1 咖啡連鎖店區位選擇 9 2.1.2 高密度展店策略 10 2.2 展店之利潤考慮要素 11 2.2.1 空間競爭 11 2.2.2 空間凝聚 12 2.3 區位選擇模型 13 2.3.1 區位選擇 13 2.3.2 吸引力(attractiveness) 17 2.4 GIS 18 2.4.1 空間自相關全域型Moran’s I法(Global Moran's I) 19 2.4.2 空間自相關區域型Moran’s I(Anselin Local Moran's I) 21 第三章 研究方法 23 3.1 消費者選擇個別店家之效用(UTILITY) 23 3.2 消費者選擇個別店家之機率 24 3.3 消費者支出模型 26 3.4 GIS(GEOGRAPHIC INFORMATION SYSTEM)軟體使用 27 第四章 結果分析 28 4.1 SUPERGIS距離資料取得 28 4.1.1 消費者與咖啡店間距離資料蒐集 29 4.1.2 咖啡門市間距離資料蒐集 30 4.2 目的地競爭模型(COMPETING DESTINATIONS MODEL)使用 33 4.2.1 消費者至咖啡店購買之機率計算 33 4.2.2 消費者至咖啡店花費運算 34 4.3 咖啡零售商店間競爭與凝聚效果分析 35 4.3.1 咖啡零售業存在單一競爭或凝聚效力分析 35 4.3.2 咖啡零售店間之空間交互作用 48 4.3.3 台北市各里咖啡門市之迴歸分析 51 4.3.4 空間統計 55 第五章 結論 70 5.1 結論 70 5.2 研究貢獻 74 5.2.1 學術貢獻 74 5.2.2 實務貢獻 75 5.3 研究限制與未來研究方向 78 5.3.1 研究限制 78 5.3.2 未來研究方向 79 參考文獻 81

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