現今的市場競爭激烈，產品不斷的推陳出新，而每一樣產品也都針對不同的需求有所區隔，但所推出的產品是否能滿足顧客需求便是企業能否生存的重要課題。為了能對市場的變化做出快速且適當的回應，由顧客所獲得的資訊、其他競爭者及企業本身於市場上的表現等市場資訊逐漸受到重視，將這些資料分析運用得宜，對於產品的開發、設計、改良有相當大的助益。但在企業資源有限的情況下，要提昇品質達成顧客的需求，提高顧客的滿意度，是一個值得深入探討的課題。

　　品質機能展開(QFD)為企業廣泛運用的產品開發工具。而在品質機能展開的過程中，需要考量到許多因素，如成本、技術困難度、顧客滿意度等，為一個多個目標相互衝突與矛盾的問題。另一方面，也考量語意模糊、成本與技術非線性的問題，在有限的資源與目標衝突的限制之下，協助決策者尋求最佳的解決方案。本研究考慮專家意見的模糊性質，以非線性之多目標規劃，整合QFD 四階段，希望能藉此方法將減少各階段間的衝突，並求能夠更快速、更有效率達到新產品的開發與品質改良之目的。

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水野滋、赤尾洋二編著，品質機能展開研究小組譯，品質機能展開發法-如何有效掌握顧客需求，先鋒企業管理發展中心，民國八十九年(2000)。
徐世輝，全面品質管理，台北，華泰文化事業股份有限公司，民國八十八年(1999)。
陳文婷，「品質機能展開之整合模式」，國立成功大學工業與資訊管理研究所碩士論文，民國九十三年六月。
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