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研究生: 沈美合
Shen, Mei-Ho
論文名稱: 利害關係人如何形塑一家企業之商業模式:以馬修嚴選為例
The Role of Stakeholders in Shaping a Firm’s Business Model : A Case of Matthew’s Choice
指導教授: 周信輝
Chou, Hsin-Hui
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 86
中文關鍵詞: 商業模式利害關係人價值創造永續經營
外文關鍵詞: Business model, Stakeholders, Value Creation, Sustainability
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  • 近年來時常驚爆食安危機,民眾對於飲食安全日益重視,因而有愈來愈多企業推出有機健康的食品,使得有機農產品市場蔚然發展。然而,展望台灣有機農業未來的前景,仍有生產面、驗證面以及銷售面等產業瓶頸亟待克服,像是小農經營型態、有機農業生產成本過高、有機認證機制尚未成熟、消費者參與度不足等問題。因應新創風氣盛行,也有愈來愈多新創企業投入糧食及農業議題,但礙於同質性太高、無差異化特色等原因(鄭志凱,民104),這些新創企業缺乏一個永續的商業模式支撐,而無法改善有機農業與糧食問題。
    本研究將透過質性研究的單一個案研究方法,以商業模式觀點來探討馬修嚴選此一提倡農民、企業與消費者三贏的企業,在開創事業的過程中如何透過與利害關係人的互動,進而型塑出一個永續經營的商業模式。本研究根據馬修嚴選個案的分析,發現到企業與利害關係人的商業模式是互相鑲嵌、彼此牽動的,企業藉由一些活動讓不同利害關係人之間產生互動,形成一多邊關係的價值網絡,使得利害關係人影響商業模式的層面更廣、更深,同時利害關係人對於企業能夠凝聚更強大的價值主張,透過此緊密關係而型塑出更為完善的商業模式。

    In recent years, food safety scandal occurred frequently and people increasingly pay attention to the issue of food safety, which makes the markets of organic foods prospers. However, there exist many problems in Taiwan’s organic foods markets, including management of small farmers, high cost of organic agriculture, immaturity of organic certification, and short engagement of consumers. In order to solve these problems, many enterprises build up but the homogeneity is too high. It means that these firms cannot develop a sustainable business model. Therefore, this research wants to analyze how the firms interact with its stakeholders to shape and change its business model to a more sustainable goal in the perspectives of business model.
    Since the literature of business model is still an emerging area, and there is little literature discussing the dynamics of the business model. So, the research uses the case study method in qualitative research to deepen the analysis. Through case study of Matthew’s Choice, our conclusion finds that when a firm’s business model is sited with stakeholders’ business model, if the firm makes its stakeholders interact with other stakeholders, then they will influence the aspects of business model broadly and deeply, which can makes the business model more sustainable. Moreover, the research finds that this network not only occurs within the firm, but also appears outside the firm together with its stakeholders, which makes the business model evolves into a multiple-relationship value network.

    第一章 緒論 1 第一節 研究背景與動機 1 壹、小農經營型態 1 貳、有機農業生產成本過高 1 參、有機認證機制尚未成熟 2 肆、消費者參與度不足 2 第二節 研究目的與問題 4 第三節 研究內容與流程 4 第二章 文獻探討 5 第一節 商業模式之定義與發展 5 第二節 利害關係人對於商業模式之重要性 8 第三節 商業模式開創過程 11 第四節 小結 14 第三章 研究方法 16 第一節 個案研究方法 16 第二節 研究對象 17 第三節 資料來源 19 第四節 資料分析 23 第四章 個案分析 25 第一節 概念及發展階段(2010-2011年) 25 壹、事業構想的萌芽 25 貳、「馬修嚴選」的誕生 26 參、與農民創造產銷雙贏 30 肆、主動的消費者角色 32 伍、增加品牌曝光度 37 陸、小結與分析 37 第二節 商品化階段(2012-2014年) 40 壹、通路策略改革 40 貳、落實「從產地到餐桌」之緊密連結 43 參、與農民共生共榮 45 肆、結合共同理念企業之資源 48 伍、開啟產學合作 49 陸、建立品牌口碑 50 柒、小結與分析 51 第三節 成長階段(2015-2016年) 55 壹、超越買賣關係的農民夥伴 55 貳、化危機為轉機 57 參、馬修嚴選新生活提案 58 肆、飲水思源的回饋 62 伍、小結與分析 63 第五章 討論與建議 66 第一節 研究發現探討 66 第二節 研究貢獻 75 壹、學術貢獻 75 貳、實務貢獻 78 第三節 研究限制 79 第四節 未來研究方向 80 參考文獻 81 附錄一 85 附錄二 86

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