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研究生: 曾鼎霖
Tzeng, Ding-Ling
論文名稱: 資訊科技應用、夥伴關係對於供應鏈管理及供應鏈績效的影響
The effect of information technology implementation and partnership on supply chain management and supply chain performance
指導教授: 杜富燕
Duh, Fu-Yann
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 74
中文關鍵詞: 供應鏈績效供應鏈管理能力夥伴關係資訊科技應用
外文關鍵詞: partnership, information technology implementation, supply chain management capability, supply chain performance
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  • 摘要
      隨著台灣企業漸漸走上世界的舞台,競爭的範疇由地區轉變為全球。同時,競爭的單位也由單一企業,轉為連結上下游廠商的供應鏈整合體。管理議題也由管理單一企業轉變為管理單一供應鏈,因此供應鏈管理議題也變得重要。為了進行供應鏈管理,企業必須建構並提升資訊科技,透過資訊科技連結企業體內的部門、架構出共享的資料庫方便員工存取、解讀資料,對外藉由資訊科技規劃、整合,並協調供應鏈中其他成員的活動,為顧客創造更高的價值,並確保企業本身的生存與繁榮。此外,企業也必須透過一定標準挑選合適的上下游夥伴組成一整合體,如此供應鏈才能真正發揮功效、創造績效。
      透過以上敘述,供應鏈管理的重要性可見一斑。在過去許多學者對於供應鏈管理中資訊科技得著墨甚多,同時對夥伴關係和供應鏈間的探討也不在少數。
    但整合資訊科技和夥伴關係的研究卻是相當稀少,且對供應鏈管理中的資訊科技也大多以純技術面進行探討,而較少以管理性意涵來解讀資訊科技在供應鏈管理中的角色,以及資訊科技對夥伴有何種影響。本研究整理過去文獻,以管理性意涵來探討「資訊科技應用」、「夥伴關係」對於「供應鏈管理能力」和「供應鏈績效」的影響。
      本研究所得的主要結果如下:
    (1)當企業的資訊科技應用程度越高,供應鏈中夥伴的緊密程度也越高。
    (2)供應鏈中夥伴關係的緊密程度越高,越能提升企業的供應鏈管理能力。
    (3)企業的資訊科技應用程度越高,越能提升企業的供應鏈管理能力。
    (4)企業的供應鏈管理能力越強,越能企業的供應鏈績效。

    Abstract
     As Taiwan’s enterprises stepped in the platform of the world, the competitive scope of these enterprises has been transformed from local scope to global scope. Meanwhile, unit of competitiveness has been transferred from single enterprise to an integrated up-and-down chain of enterprises. Managing this chain has became more important rather than single enterprise. To do supply chain management, enterprise has to build up and enhance information technology. Through information technology, enterprise let each departs connect with each other and develop shared database that employees can storage and interpret data. Outside the enterprise, enterprise can plan, integrate and incorporate activity of other members in the same supply chain. Furthermore, the use of information technology can create more value and make sure the existence and prosperity of the enterprise itself. Otherwise, enterprise must select qualified up-and-down chain partners to incorporate into an integrated utility. Then supply chain management can be truly useful and performance contributed.
     As mentioned above, the important of supply chain management is crucial. In the past, many scholars focused on the information technology in the supply chain management and the relationship between partnership and supply chain management. But, research of incorporation of information technology and partnership were rare. And the information technology in the supply chain management was discussed more technically and less managerially. And what do information technology influence partners? Based on past literatures, this study would discuss managerially the impact of information technology and partnership on both supply chain management capability and performance of supply chain management.
     The major findings of this study are as follow:
    (1)Degree of Information technology implementation of enterprise would positively predict closeness of partnership.
    (2)Closeness of partnership would positively predict supply chain management capability of enterprise.
    (3)Degree of Information technology implementation of enterprise would positively predict supply chain management capability of enterprise.
    (4)Supply chain management capability of enterprise would positively predict supply chain performance of enterprise.

    目錄 第一章 序論 第一節 研究動機………………………………………………………………….1 第二節 研究目的………………………………………………………………….3 第二章 文獻探討 第一節 資訊科技的應用………………………………………………………….4 第二節 夥伴關係………………………………………………………………….8 第三節 供應鏈管理………………………………………………………………11 第四節 供應鏈管理績效…………………………………………………………14 第五節 各構面間關係……………………………………………………………17 第三章 研究方法 第一節 研究架構…………………………………………………………………23 第二節 研究假設…………………………………………………………………24 第三節 研究變數的操作型定義…………………………………………………24 第四節 研究對象…………………………………………………………………34 第五節 資料分析…………………………………………………………………35 第四章 研究內容 第一節 樣本結構分析……………………………………………………………37 第二節 各變數構面信效度分析…………………………………………………38 第三節 線性結構模式分析(LISREL)……………………………………………45 第四節 基本資料對構面分析……………………………………………………48 第五章 結論與建議 第一節 假設驗證…………………………………………………………………51 第二節 研究結論…………………………………………………………………52 第三節 基本資料分結論…………………………………………………………56 第四節 管理實務意涵……………………………………………………………57 第五節 研究限制及後續研究建議………………………………………………59 參考文獻…………………………………………………………………………….60 附錄………………………………………………………………………………….68 問卷………………………………………………………………………………….70 表目錄 表2-1 資訊科技定義………………………………………………………………5 表2-2 供應鏈管理定義……………………………………………………………13 表2-3 影響供應鏈績效的因素……………………………………………………22 表3-1 研究假設……………………………………………………………………24 表3-2 資訊科技構面的衡量問項…………………………………………………25 表3-3 夥伴關係的衡量……………………………………………………………26 表3-4 夥伴關係構面的衡量問項…………………………………………………27 表3-5 供應鏈管理的衡量…………………………………………………………29 表3-6 供應鏈管理的構面…………………………………………………………29 表3-7 供應鏈管理構面的衡量問項………………………………………………30 表3-8 供應鏈績效構面……………………………………………………………32 表3-9 供應鏈績效構面的衡量問項………………………………………………33 表4-1 問卷回收廠商的基本資料…………………………………………………37 表4-2 因素分析事前檢定…………………………………………………………38 表4-3 各構面因素的信度分析……………………………………………………39 表4-4 LISREL運算結果……………………………………………………………46 表4-5 LISREL整體適合度…………………………………………………………47 表4-6 基本資料對因素構面分析…………………………………………………49 表4-7 不同營業額廠商在建立鰜Yc面漁t異……………………………K……50 表5-1 研究結果彙整………………………………………………………………53 圖目錄 圖2-1 夥伴關係的差異性…………………………………………………………9 圖2-2 企業績效評估步驟…………………………………………………………15 圖3-1 研究架構……………………………………………………………………23 圖4-1 資訊科技構面驗證性因素分析……………………………………………43 圖4-2 夥伴關係構面驗證性因素分析……………………………………………43 圖4-3 供應鏈管理構面驗證性因素分析…………………………………………44 圖4-4 資訊科技、夥伴關係、供應鏈管理、供應鏈績效之LISREL架構圖……45

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