摘要
影響國道客運駕駛員駕駛行為、駕駛表現的因素甚多，不當之駕駛行為及表現輕者會影響車輛油耗及乘客乘坐舒適度，重者會造成嚴重事故之發生，而駕駛員本身的駕駛態度為其相當重要卻又最難掌控之一環。
人格特質影響工作表現之相關研究近年來在管理學界著墨甚多;員工人格特質有一明確分類後，便可用來預測其工作表現。但這些文獻研究方向多偏於管理方面之延續，尚未有應用在國道客運駕駛員上之研究。
本研究以客運公司北高路線行車紀錄器資料、公司內部駕駛員獎勵懲罰資料、客訴資料及對駕駛員發放記名人格特質問卷來探究駕駛員駕駛行為及表現，並結合駕駛員個人資訊，利用多變量方法中多元羅吉斯迴歸進行主要模式建構及分析，冀望將分析結果中影響駕駛行為和表現之相關因素，作為客運公司管理當局日後在管理駕駛員駕駛行為及任用合適駕駛員及追蹤駕駛員之參酌。
研究結果指出，在急加急速次數模式中，人格特質中傾向神經質的駕駛員會顯著影響其急加急減速次數的機率;平均懲罰模式中，人格特質傾向外向性的駕駛員會影響其平均懲罰得分機率;平均獎勵模式中，駕駛員駕駛經驗會影響其平均獎勵得分機率;綜合指標模式中，人格特質中傾向神經質的駕駛員會影響其綜合指標得分機率;負面客訴模式中，駕駛員的駕駛經驗會影響負面客訴次數機率。

Abstract
The service quality of inter-city bus transportation depends heavily on driver’s behavior and performance. Improper driving behaviors and performance may decrease passengers’ comfort, cause excessive vehicle deterioration, influence the service fleet, threaten safety, lower service quality, and increase cost of competitive advantages.
The relationship between personality traits and job performance has been discussed in managerial studies. When personality traits are well-categorized, the job performance of any specific employee can be predicted. In this study, Multinomial logistic regression for driving behaviors, driving performance and personality traits will be constructed. The results can be used as criteria for evaluation, selection, and hiring appropriate drivers.
Research findings show that neurotic type person affects the probability of acceleration and deceleration times and probability of comprehensive criteria, while extraversion type person affects probability of average punishments. Finally, driving experience affects probability of average rewards and probability of negative calling responses.

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