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研究生: 呂立仁
Leu, Li-Jen
論文名稱: 訓練動機、自我效能、學習滿意度與訓練成效關係之實證研究
An Empirical Study on the Relationships among Training Motivation, Self-efficacy, Learning Satisfaction and Training Effectiveness
指導教授: 余明助
Yu, Ming-Chu
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 88
中文關鍵詞: 訓練動機自我效能學習滿意度訓練成效
外文關鍵詞: Training Motivation, Self-Efficacy, Learning Satisfaction, Training Effectiveness
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  • 本研究的動機在於探討訓練動機、自我效能、學習滿意度與訓練成效之間的相互關係與彼此之間的交互作用模式,以做為改善及提升訓練成效的參考。
    本研究以國營油公司員工為研究對象,以問卷調查方式進行,共取得有效問卷552份。使用AMOS 5.0和微軟SPSS 17.0軟體進行實證分析,研究結果歸納如下:
    證實訓練動機、自我效能、學習滿意度與訓練成效之間有顯著的正向關係,但自我效能和訓練成效之間沒有顯著關係。同時,訓練動機可透過學習滿意度對訓練成效產生顯著影響,但訓練動機無法透過自我效能對訓練成效產生顯著影響。歸結自我效能和訓練成效沒有顯著關係和自我效能的中介效果不顯著,產生這種結果的原因不明確需要進一步探討,但可能是國營企業的員工心態偏向保守。在探討不同的個人特性的結果顯示,除性別和年齡之外,婚姻狀況、服務年資、學歷、職位及工作性質對訓練動機、學習滿意度、自我效能及訓練成效上皆有部份顯著的差異性。
    綜合本研究成果,建議事業單位需要設法提升員工自我效能、激發員工學習動機、提升訓練水準和強化訓練設施品質,以持續提升訓練績效。

    The purpose of this study is to explore mutual interrelationship and interaction modes of training motivation, self-efficacy, learning satisfaction and training effectiveness. The results may then be used, as an important reference, to further improve effectiveness of the training.
    This study is based on 552 valid questionnaire surveys from staffs of a state-owned oil company in Taiwan. Using AMOS 5.0 and SPSS for Window 17.0 Statistics Software to empirical analysis, the results are summarized as follows:
    The results confirmed that training motivation, self-efficacy, learning satisfaction and training effectiveness having the positive impact relationship among each other. Additionally, training motivation through learning satisfaction has a significant impact on training effectiveness. However, through self-efficacy, training motivation shows no significant impact on training effectiveness, the reason of this result need further studding, but it is probably due to employee's tending toward conservative attitude. In exploring the different personal characteristics shows that, the marital status, years of service, education, position and job nature are all having part of significant positive impact on training motivation, self-efficacy, learning satisfaction and training effectiveness with only one exception: the gender and age.
    To apply results of this study, we suggest that the guest company needs to try to boost up employee training motivation、 self-efficacy 、 upgrade quality of training and enhance quality of training facilities to persist in improvement of training performance.

    目錄 摘要 .................. .................. I 英文摘要 .................. .................. II 誌謝 .................. .................. III 目錄 .................. .................. IV 表目錄 .................. ................. VI 圖目錄 .................. ................. VII 第一章 緒論 第一節 研究背景與動機.................. ....... 1 第二節 研究目的.................. ............. 3 第三節 研究流程.................. ............. 3 第二章 文獻探討 第一節 訓練動機.................. ............ 4 第二節 自我效能.................. ............ 11 第三節 學習滿意度.................. .......... 14 第四節 訓練成效.................. ............ 17 第五節 各構面關係探討.................. ...... 20 第三章 研究方法 第一節 研究架構.................. ............. 24 第二節 研究假設.................. ............. 26 第三節 研究變項的定義與衡量.................. . 27 第四節 抽樣方法與樣本結構分析................. 33 第五節 資料分析方法.................. ......... 36 第六節 因素分析與信度分析.................. ... 38 第四章 實證研究與討論 第一節 研究架構整體模式分析................... 44 第二節 不同個人特性在各構面間的差異性分析.... 57 第三節 研究驗證結果.................. ......... 64 第五章 結論與建議 第一節 結論 .................. ................. 65 第二節 建議 .................. ................. 68 第三節 研究限制.................. ............... 69 第四節 後續研究建議.................. ............70 參考文獻 中文文獻.................................................71 英文文獻.................................................72 附錄 問卷.......................... ...........................86 表 目 錄 表2-1-1 影響訓練移轉動機因素彙整.................. ...... 7 表3-3-1 訓練動機衡量題項.................. ............ 28 表3-3-2 自我效能衡量題項.................. ............ 29 表3-3-3 學習滿意度衡量題項.................. ...... .... 30 表3-3-4 訓練成效衡量題項............................... 31 表3-3-5 個人資料構面之衡量變數及分類方式.............. 32 表3-4-1 樣本分佈及回收一覽表.......................... 33 表3-4-2 個人基本資料彙整............................... 34 表3-5-1 線性結構關係模型之建議標準...................... 38 表3-5-2 訓練動機之驗證性因素分析........................ 39 表3-5-3 自我效能之驗證性因素分析........................ 40 表3-5-4 學習滿意度之驗證性因素分析...................... 41 表3-5-5 訓練成效之驗證性因素分析........................ 42 表3-5-6 本研究各量表之信度分析表......................... 43 表4-1-1 訓練動機構面變項之意見均值..................... 45 表4-1-2 自我效能構面變項之意見均值...................... 46 表4-1-3 學習滿意度構面變項之意見均值.................... 47 表4-1-4 訓練成效構面變項之意見均值..................... 48 表4-1-5 變數定義關係表........................... ....... 50 表4-1-6 各研究構面之相關性彙總................... 50 表4-1-7 SEM 模式分析結果.................. ......... 52 表4-1-8 理論結構模式之因徑係數與假設驗證(直接效果)......... 55 表4-1-9 理論結構模式之因徑條數與假設驗證(中介效果).... 56 表4-2-1 不同性別在各構面之變異數分析..................... 57 表4-2-2 年齡在各構面之變異數分析....................... 58 表4-2-3 婚姻狀況在各構面之變異數分析................... 59 表4-2-4 不同學歷在各構面之變異數分析.................... 60 表4-2-5 服務年資之變異數分析.......................... 61 表4-2-6 職位在各構面之變異數分析............... ...... 62 表4-2-7 工作性質在各構面之變異數分析................... 63 表4-3-1 研究假設之驗證結果........ ........ ........... 64 圖 目 錄 圖1-1-1 研究流程........ ................................. 3 圖2-1-1 訓練移轉過程模式.................................. 8 圖3-1-1 研究架構圖........ .............................. 25 圖4-1-1 SEM 模式之整體架構............................... 49 圖4-1-2 整體理論模式變數關係驗證圖........................ 53

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