簡易檢索 / 詳目顯示

研究生: 林彥銘
Lin, Yen-ming
論文名稱: 推薦式廣告代言人與品牌形象差異性對顧客購買意願影響之研究
A Study For The Impact Of Advertisement With Endorsers And Different Brand Images On Purchase Intentions
指導教授: 張淑昭
Chang, Su-chao
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2007
畢業學年度: 95
語文別: 中文
論文頁數: 87
中文關鍵詞: 品牌形象差異廣告效果推薦式廣告代言人可信度
外文關鍵詞: Celebrity Credibility, Different Brand Images, Advertising Effect, Advertisement with Endorsers
相關次數: 點閱:90下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 廣告的目的就是讓消費者迅速的了解產品,影響消費者的購買決策。而推薦式廣告結合了廣告代言人的魅力及親和力,配合產品的優勢迅速的塑造廣告主的形象,使得廣告主的品牌名稱、形象能迅速的成為消費大眾記憶的一部分,因此廣告代言人的運用是否得宜,關係廣告效果的成敗。

    本研究將代言人可信度高低與品牌有無負面訊息搭配作操弄,在2×2的實驗設計中,以鮮奶為實驗產品,探討對廣告效果所造成的影響。另一方面,使用迴歸分析了解以廣告代言人可信度為自變數,購買意願為依變數,廣告態度與品牌態度是否存在中介效果。研究結果如下:
    1.研究結果發現代言人可信度高低,對消費者的廣告態度、品牌態度及購買意願有顯著影響。
    2.品牌形象有無負面訊息,對消費者的廣告態度、品牌態度及購買意願有顯著影響。
    3.本研究的代言人可信度高低與品牌形象差異性之交互作用對品牌態度及購買意願皆有影響力,而在廣告態度上則沒有顯著效果。
    4.研究結果發現以廣告代言人可信度為自變數,購買意願為依變數,廣告態度與品牌態度存在顯著中介效果。另外,以廣告代言人可信度為自變數,品牌態度為依變數,廣告態度存在顯著中介效果。

    The goal of the advertisement is to let consumers rapidly know what the product is. Advertisement with endorsers combines spokesman's charm with affinity and products would be recalled through product’s superiority and unique brand images. If consumers have good impression on the endorser, the product sales volume will be able to increase easier.

    This study used celebrity credibility with the different brand images as a test, in the experimental design of 2×2, regard fresh milk as the experiment products, and wanted to realize the influence caused toward advertising result. On the other hand, use regression analysis that understand that regard celebrity credibility as the independent variable, purchase intentions as the dependent variable, in order to know advertising attitude and brand attitude have intermediary's results or not.

    The major conclusions are :
    1.The result of study finds celebrity credibility significantly influences consumers' advertising attitude, brand attitude and purchase intentions.
    2.Different brand images significantly influence consumers' advertising attitude, brand attitude and purchase intentions.
    3.The celebrity credibility of this research and difference brand images both significantly influence brand attitude and purchase intentions, have not shown the result on the advertising attitude.
    4.The result of study find that regards celebrity credibility as the independent variable, purchase intentions as the dependent variable, advertising attitude and brand attitude have intermediary's results. In addition, regards celebrity credibility as the independent variable, brand attitude as the dependent variable, advertising attitude has intermediary's result.

    目錄 中文摘要………………………………………………………………I 英文摘要………………………………………………………………II 誌謝…………………………………………………………………..III 目錄…………………………………………………………………..IV 表目錄…………………………………………………………………VII 圖目錄…………………………………………………………………IX 第一章 緒論 1.1研究背景與動機………………………………………………1 1.2研究目的………………………………………………………4 1.3研究流程………………………………………………………5 第二章 文獻探討 2.1廣告……………………………………………………………6 2.1.1廣告傳遞的過程…………………………………………9 2.2推薦式廣告…………………………………………………..10 2.2.1推薦式廣告的理論基礎…………………………………10 2.2.2推薦式廣告說服力之來源因素…………………………13 2.2.3推薦式廣告代言人的影響方式………………………..16 2.3品牌形象……………………………………………………..17 2.3.1品牌形象相關理論………………………………………17 2.3.2產品品質與品牌形象……………………………………19 2.4廣告效果……………………………………………………..21 2.4.1廣告訊息處理過程………………………………………21 2.4.2廣告效果衡量……………………………………………23 2.5相關研究回顧………………………………………………..26 第三章 研究方法 3.1研究架構……………………………………………………..30 3.2研究變數……………………………………………………..31 3.2.1自變數……………………………………………………31 3.2.2應變數……………………………………………………32 3.3研究假說……………………………………………………..32 3.4研究設計……………………………………………………..34 3.4.1實驗產品選擇……………………………………………34 3.4.2廣告代言人之選擇………………………………………35 3.4.3前測結果…………………………………………………36 3.4.4廣告設計…………………………………………………37 3.5問卷設計……………………………………………………..37 3.6資料收集……………………………………………………..39 3.7資料分析方法………………………………………………..42 第四章 研究結果 4.1信度與效度分析……………………………………………..44 4.1.1信度分析…………………………………………………44 4.1.2效度分析…………………………………………………46 4.2廣告態度分析………………………………………………..47 4.3品牌態度分析………………………………………………..49 4.4購買意願分析………………………………………………..51 4.5人口統計變數涉入依變數之分析…………………………..54 4.6各研究構面之複迴歸分析……………………………......55 4.7研究假說結果整理…………………………………………..60 第五章 結論與建議 5.1研究結論……………………………………………………..63 5.2行銷意涵……………………………………………………..65 5.3研究限制……………………………………………………..68 5.4對後續研究的建議…………………………………………..69 參考文獻……………………………………………………………………..70 附錄一 問卷………………………………………………………….76 附錄二 林志玲廣告訊息…………………………………………….80 附錄三 利菁廣告訊息……………………………………………….82 附錄四 品牌形象無負面訊息……………………………………….84 附錄五 品牌形象有負面訊息……………………………………….86 表目錄 表2-1 廣告定義一覽表……………………………………………….6 表2-2 訊息來源可信度構面………………………………………….14 表2-3 Ohanian ( 1991 ) 廣告代言人可信度特質…………………15 表2-4 品牌形象的分類……………………………………………….18 表2-5 情感對應認知所需的資訊…………………………………….23 表2-6 廣告態度影響之研究內容摘要……………………………….24 表2-7 推薦式廣告實證研究.................................26 表3-1 自變數的定義及操弄………………………………………….31 表3-2 應變數的定義及操弄.................................32 表3-3 本研究之研究假說…………………………………………….33 表3-4 本研究實驗設計彙總………………………………………….34 表3-5 2003年各類乳品使用普及率………………………………….35 表3-6 前測廣告代言人……………………………………………….35 表3-7 廣告代言人前測結果………………………………………….36 表3-8 本研究之實驗情境…………………………………………….37 表3-9 各廣告實驗組有效問卷回收表……………………………….40 表3-10 樣本性別分佈…………………………………………………40 表3-11 樣本學歷分佈…………………………………………………41 表3-12 樣本職業分佈…………………………………………………41 表3-13 樣本年齡分佈…………………………………………………42 表3-14 樣本個人每月可支配所得分佈………………………………42 表4-1 各構面因素分析整理表……………………………………….45 表4-2 各構面之效度………………………………………………….47 表4-3 自變數對廣告態度之變異數檢定…………………………….47 表4-4 假說1-1及1-2檢定結果……………………………………….48 表4-5 假說1-3檢定結果………………………………………………48 表4-6 品牌形象對廣告態度之T檢定 (代言人可信度高)………….48 表4-7 假說1-4檢定結果………………………………………………49 表4-8 自變數對品牌態度之變異數檢定…………………………….49 表4-9 假說2-1及2-2檢定結果……………………………………….50 表4-10 假說2-3檢定結果…………………………………………….50 表4-11 品牌形象對品牌態度之T檢定 (代言人可信度高)…………50 表4-12 品牌形象對品牌態度之T檢定 (代言人可信度低)…………51 表4-13 假說2-4檢定結果…………………………………………….51 表4-14 自變數對購買意願之變異數檢定……………………………52 表4-15 假說3-1及3-2檢定結果………………………………………52 表4-16 假說3-3檢定結果…………………………………………….52 表4-17 品牌形象對購買意願之T檢定 (代言人可信度高)…………53 表4-18 品牌形象對購買意願之T檢定 (代言人可信度低)…………53 表4-19 假說3-4檢定結果…………………………………………….54 表4-20 代言人可信度與性別、年齡之變異數分析(品牌無負面訊息)..54 表4-21 代言人可信度與性別、年齡之變異數分析(品牌有負面訊息)...54 表4-22 廣告態度為中介變數,購買意願為依變數之迴歸分析表..56 表4-23 品牌態度為中介變數,購買意願為依變數之迴歸分析表..57 表4-24 廣告態度為中介變數,品牌為依變數之迴歸分析表……..58 表4-25 假說4-1~4-3檢定結果……………………………………...59 表4-26 研究假說實證結果……………………………………….….60 圖目錄 圖1-1 研究流程圖…………………………………………………….5 圖2-1 廣告傳播的過程………………………………………………10 圖2-2 平衡與不平衡說明………………………………………....11 圖2-3 平衡理論在推薦式廣告之應用…………………………....12 圖2-4 品牌屬性對品牌權益的影響……………………………....19 圖2-5 產品品質與獲利能力間之關係…………………………....20 圖2-6 廣告效果三階段………………………………………………21 圖2-7 整合性溝通效果模式………………………………….…...22 圖3-1 本研究架構圖……………………………………………....30 圖4-1 廣告態度為中介變數,購買意願為依變數架構圖……....56 圖4-2 品牌態度為中介變數,購買意願為依變數架構圖……....57 圖4-3 廣告態度為中介變數,品牌態度為依變數架構圖………..58

    中文部分:
    1、吳萬益,「企業研究方法」,華泰,台北,2000。
    2、陳順宇,「多變量分析」,華泰,台北,1998。
    3、柯特勒 ( Philip Kotler )、王志剛譯,「行銷學原理」,華泰,台北,1984。
    4、柯特勒 ( Philip Kotler )、方世榮譯,「行銷管理學」,東華,台北,2000。
    5、樊志育,「廣告效果研究」,三民,台北,1984。
    6、樊志育,「廣告學新論」,三民,台北,1985。
    7、楊中芳,「廣告的心理原理」,遠流,台北,1987。
    8、洪賢智,「廣告原理與實務」,五南,台北,2001。
    9、藍三印、羅文坤,「廣告心理學」,天馬,台北,1979。
    10、陳正男、楊宗欣 ,「以模糊多元尺度法衡量消費者對廣告代言人之知覺與偏好」,管理評論,第二十二卷第三期 ,71頁,2003。
    11、王德剛,「品牌概念形象、廣告策略與品牌權益之關係」,東吳大學企業管理研究所碩士論文,1997。
    12、練乃華,「推薦式廣告之溝通效果研究」,台灣大學商學研究所碩士論文,1990。
    13、施淑琳,「品牌概念、品牌廣度與品質變異程度對品牌延伸效果之影響」,台灣大學商學研究所碩士論文,1998。
    14、陳敏郎,「廣告代言人對推薦品牌廣告效果影響之研」,交通大學經營管理研究所碩士論文,2001。
    15、李光勳,「廣告代言人與代言品牌的形象差異性及代言人可信度對廣告效果影響之研究」,東吳大學企業管理研究所碩士論文,2004。
    16、李鎮邦,「廣告代言人類型與產品類型適配性研究」,中山大學傳播管理研究所碩士論文,2006。
    17、陳心怡,「推薦式廣告對不同涉入產品之廣告效果」,交通大學管理科學研究所碩士論文,1997。
    18、童曉君,「廣告訴求、廣告代言人、自我監控程度、消費者與廣告代言人的人格一致性程度對廣告效果之影響」,元智大學管理研究所碩士論文,1999。
    19、「2006夏季最佳廣告代言人」,管理雜誌,385期,第46頁,2006。

    英文部分:
    1、Aaker, David A. and R. Jacobson., “The Financial Information Content of Perceive Quality”, Journal of Marketing Research, 31, no.2, pp.191-201,1994.
    2、Aaker, D. A. , “Measuring brand equity across products and markets,” California Management Review, Vol. 38, No. 3, pp. 102-120,1996.
    3、Baker, Michael J. and Gilbert A. Churchill., “The Impact of Physically Attractive Models on Advertising Evaluation”, Journal of Marketing Research, pp.538-555, November 1977.
    4、Baron, R. M., & Kenny, D. A., “The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations.”, Journal of Personality and Social Psychology, 51, pp.1173-1182,1986.
    5、Biel, A. L., “How brand image drives brand equity,” Journal of Advertising Research, Vol. 32, No. 6, pp. RC6 -12,1992.
    6、Caballero, Marjorie; James R. Lumpkin; Charles S. Madden., “Using Physical Attractiveness as an Advertising Tool: An Empirical Test of the Attraction Phenomenon” Journal of Advertising Research; Vol. 29 Issue August, pp.16-22,1989.
    7、Chaudhuri, A., & Buck, R., “Affect, reason, and persuasion: Advertising strategies that predict affective and analytic-cognitive responses”, Human Communication Research, 21 , No3, pp.422-441,1995.
    8、Cretu, Anca E., Brodie, Roderick J., “The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective”, Industrial Marketing Management, Vol. 36, Issue 2, pp.230-240,2005.
    9、David A. Statt.,” Understanding the Consumer Psychological Approach”, Macmillan Press LTD., pp.230-250,1977.
    10、Dholakia, Ruby Roy&Brian Sternthal., “Highly Credible Source:Persuasive Facilitators or Persuasive Liabilities”, Journal of Consumer Research, Vol.3 March, pp.223 – 232,1977.
    11、Dobni, D. and Zinkhan, G. M., “In search of brand Image: A foundation analysis”, Advances in Consumer Research, Vol. 17, No. 1, pp.110-120,1990.
    12、Dodds, W. B., Monroe, K. B. and Grewal, D. , “Effects of price, brand, and store information on buyers' product evaluations”, Journal of Marketing Research, Vol. 28, No. 3, pp.307-319,1991.
    13、Engel, James F., Roger D. Blackwell, and Paul W. Miniard. , “Consumer Behavior”, Orlando, FL: The Dryden Press, 1993.
    14、Friedman Hershey H. and Linda Friedman.,”Endorser Effectiveness by Product Type ”,Journal of Advertising Research, Vo.l19, No.5, pp.63-71,1979.
    15、Freiden, Jon B., “devertising Spokesperson Effects: An Examination of Endorser Type and Gender on Two Audiences”, Journal of Advertising Research, 24 , No 5, pp. 33–41,1984.
    16、Gardner, Meryl Paula, Mitchell, Andrew A. Russo, J. Edward , “Low Involvement Strategies for Processing Advertisement” Journal of Advertising, Vol. 14, Issue 2, pp.4-13,1985.
    17、Grewal, D., Krishnan, R., Baker, J. and Borin, N., “The effects of store name, brand name and price discounts on consumers' evaluations and purchase intentions”, Journal of Retailing, Vol.74, No.3, pp.331-352,1998.
    18、Goldsmith, R., Lafferty, B. A. and Newell, S. J., “The impact of corporate credibility and celebrity credibility on consumer reaction to advertisements and brands”, Journal of Advertising, Vol.29, No.3, pp.43-54,2000.
    19、Hovland, Carl I., Irving L. Janis and Harold H. Kelley,” Communication and Persuasion:Psychological Studies of Obvious Change”, New Haven, CT:Yale University Press,1953.
    20、Heider, F.,” The Psychology of Interpersonal Relations” , New York:Wiley.,1958.
    21、James B. Faircloth, Louis M. Capella and Bruce L. Alford, “The Effect of
    Brand Attitude and Brand Image on Brand Equity”, Journal of Marketing ,Summer, pp.62 ,2001.
    22、Kelman, Herbert C.,“Processes of Opinion Change”, Public Opinion Quarterly, 25, Iss. 1, pp.57-78,1961.
    23、Kamins, Michael A., “Celebrity and Noncelebrity advertising in two-sided context”, Journal of Advertising Research, 29, Iss.3, pp.34-42,1989.
    24、Kamins, M. A., “An Investigation into the ‘Match-Up’ Hypothesis in Celebrity Advertising: When Beauty May be Only Skin Deep”, Journal of Advertising, Vol. 19, Iss.1, pp.4-13,1990.
    25、Keller, Kevin Lane; Lehmann, Donald R., “Brands and Branding: Research Findings and Future Priorities”, Marketing Science, Vol. 25, Issue 6, pp.740-759,2006
    26、Lutz, Richard J. and George E. Belch , “Attitude Toward the Ad as a Mediator of Advertising Effectiveness: Determents and Consequences”, Advances in Consumer Research, 10 (1), pp.532-539,1983.
    27、Lutz, R.J., Mackenzie, S.B. and Belch, G.E., “The Role of Attitude Toward the Ad as a Mediator of Advertising Effectiveness: A Test of Competing Explanations”, Journal of Marketing Research, Vol.23, Iss.2, pp.130-143,1986.
    28、Langmeyer, Lynn and Mattew D.Shank., “Celebrity Endorsers and Public Service Agencies:A Balancing Act”, Proceeding of the 1993 Conference of the American Academy of Advertising, E.Thorson, ed, Columbia, MO:American Academy of Advertising, pp.197-207,1993.
    29、Lafferty, Barbara A. & Ronald E. Goldsmith , “Corporate credibility's role in consumers' attitudes and purchase intentions when a high versus a low credibility endorser is used in the ad” ,Journal of Business Research, 44, Iss. 2, pp.109-116,1999.
    30、Low, G. S. , “The measurement and dimensionality of brand associations,” Journal of Product & Brand Management, Vol.9, No.6, pp.350-370,2000.
    31、Lafferty, Barbara A., Ronald E. Goldsmith & Stephen J. Newell., “The dual credibility model: The influence of corporate and endorser credibility on attitudes and purchase intentions” ,Journal of Marketing Theory and Practice, 10, Iss. 3, pp.1-12,2002.
    32、La Ferle, Carrie; Edwards and Steven M., “Product placement”, Journal of Advertising, Vol. 35, Issue 4, pp.65-86,2006.
    33、Mowen, J.C. and S.W. Brown., “On Explaining and Predicting the Effectiveness of Celebrity Endorser”, Advertising in Consumer Research, Vol.8, pp.437-441,1980.
    34、Meryl Paula Gardner., “Does Attitude Toward the Ad. Affect Brand Attitude Under a Brand Evaluation Set?”Journal of Marketing Research , Vol.22, May, pp.193,1985.
    35、Ohanian Roobina., ”The Impact of Celebrity Spokespersons’ Perceived Image on Consumers’ Intention to Purchase”, Journal of Advertising Research , February/March ,pp.46-54,1991.
    36、Park, C. Whan & B. Mittal., “A Theory of Involvement in Consumer Behavior: Problem and Issues.” Research in Consumer Behavior, J. N. Shethed. Greenwich, Connecticut: Jai Press, pp. 220-223,1985.
    37、Park, C. W., B. J. Joworski & D. J. MacInnis., “Strategic Brand Concept-image Management.” Journal of Marketing Research, 22,pp.135-145,1986.
    38、Park, C. W., R. Lawson & S. Milberg., “Memory Structure in Brand Name”, Advances in Consumer Research, 16, pp.726-731,1989.
    39、Richardson, P. S., Dick, A. S. and Jain, A. K., “Extrinsic and extrinsic cue effect on perceptions of store brand quality”, Journal of Marketing Research, Vol. 58, No. 4, pp.28-36,1994.
    40、Rohit, D. & Stayman, D. M.,” A tale of two cities: distinctiveness theory and advertising effectiveness”, Journal of Marketing Research, (February), pp.57-64,1994.
    41、Roth, Martin.,“Innovations in Defining and Measuring Brand Equity.” Advances in Consumer Research, 21, (Provo, UT: Association for Consumer Research 1994), pp.471-496,1994.
    42、Slinker, B. H., “Would You Buy a Burger from this Man? A Car? Some Stocks?”, Madison Avenue, Vol.26, pp.52-53,1984.
    43、Till, B.D. and Busler, M., “Matching Products with Endorsers: Attractiveness versus Expertise” ,Journal of Consumer Marketing; Vol.15, Issue 6, pp.576-586, 1998.
    44、Walker, Mary, Lynn Langmeyer and Daniel Langmeyer , “Celebrity Endorsers: Do You Get What You Pay For ? ”, Journal of Consumer Marketing, pp.69-76,1992.
    45、Yonggui, Jay A, Hing-Po and Guicheng., “The Roles of Brand Equity and Corporate Reputation in CRM: A Chinese Study”, Corporate Reputation Review, Vol. 9, Issue 3, pp.179-197,2006.

    無法下載圖示 校內:2027-07-13公開
    校外:2027-07-13公開
    電子論文尚未授權公開,紙本請查館藏目錄
    QR CODE