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研究生：	邱暐勝 Chiu, Wei-Sheng
論文名稱：	商業系統整合對供應鏈績效之影響:以流程創新與不確定性為干擾變數 The Determinants of Business Systems Leveraging on Supply Chain Performance: Process Innovation and Uncertainty as Moderators
指導教授：	張心馨 Chang, Hsin-Hsin
學位類別：	碩士 Master
系所名稱：	管理學院 - 企業管理學系 Department of Business Administration
論文出版年：	2013
畢業學年度：	101
語文別：	英文
論文頁數：	121
中文關鍵詞：	商業系統整合、資訊分享、流程創新、供應鏈績效
外文關鍵詞：	business systems leveraging, information sharing, process innovation, supply chain performance
相關次數：	點閱：113 下載：0
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由於經濟全球化興起、消費者需求多樣化以及資訊科技的快速進步，企業為了快速回應市場變化與維持競爭力，利用商業系統整合來運作供應鏈越來越重要。然而，環境不確定性和流程創新的程度是否對於企業實行商業系統整合對供應鏈績效有干擾效果，成為一項重要研究議題。準此，本研究以商業系統整合為主旨，探討組織內和組織間之因素對企業商業系統整合之影響以及商業系統整合後之效果。研究採紙本和網路問卷方式共取得204份有效問卷，資料採驗證性因素分析(CFA)以及結構方程模型(SEM)進行分析。資料分析結果顯示，積極的科技導向、系統開放性、供應鏈夥伴壓力以及交易氣候皆會正向促使企業間之系統整合，但組織內相互關聯性對系統整合卻沒有顯著影響，而商業系統整合對於資訊分享和供應鏈績效皆有正向影響。此外，在高需求和供給不確定性下，商業系統整合對於供應鏈績效之影響較低；而流程創新會正向的干擾商業系統整合對供應鏈績效之影響。最後，本研究建議企業對於資訊科技要積極更新、並且與供應鏈夥伴維持良好的關係，以促使企業間系統整合進而提升供應鏈績效。除此之外，企業時常導入新的流程（物流、製造等等），可以加強商業系統整合對於供應鏈績效的正向效果。

Economic globalization, consumer demand for diversification, and the rapid development of information technology have caused enterprises to integrate business systems to improve supply chain operations and provide quick market response. However, whether environmental uncertainty and the degree of process innovation have moderating effects on business systems leveraging to supply chain performance has become an important research issue. This study took business systems leveraging as the subject to explore the impact of organizational and inter-organizational factors on companies leveraging their business systems and the effect of business systems leveraging. 204 valid responses were collected from both online and paper questionnaires. Confirmatory factor analysis (CFA) and the structural equation model (SEM) were adopted for data analysis. The results showed that proactive technological orientation, system openness, supply chain member pressure and transaction climate positively encouraged a company to combine its business system with others. However, the interconnectedness within the organization had no significant effect. Both business systems leveraging and information sharing had a positive impact on supply chain performance. In addition, in situations with higher demand and supply uncertainty, the impact of business systems leveraging to supply chain performance was found to be lower; while process innovation positively moderated the relationship between business systems leveraging and supply chain performance. This study suggested that companies should actively update their technology and maintain good relationships with supply chain partners. By doing so, they can promote business systems leveraging and enhance supply chain performance. Furthermore, companies should always innovate all aspects of business processes in order to enhance the positive effects of business systems leveraging on supply chain performance.

摘要................ I
Abstract ............... III
誌謝................ V
Contents............... VI
List of Tables .............. VIII
List of Figures .............. VIII
Chapter 1 Introduction ............ 1
1.1 Research Background and Motivations ......... 1
1.2 Research Objectives ........... 6
1.3 Research Process............ 7
Chapter 2 Literature Review & Hypothesis Development...... 9
2.1. Business Systems Leveraging......... 9
2.2. Organizational Factors ...........11
2.2.1. Proactive Technological Orientation....... 12
2.2.2. System Openness........... 14
2.2.3. Interconnectedness .......... 15
2.3. Inter-organizational Factors .......... 17
2.3.1. Supply Chain Member Pressure........ 18
2.3.2. Transaction Climate .......... 19
2.4. Information Sharing ............ 21
2.5. Supply Chain Performance ........... 23
2.6. Moderators ............ 25
2.6.1. Process Innovation .......... 25
2.6.2. Uncertainty............ 26
2.7 The Conceptual Model ........... 29
2.8 Hypothesis Development ........... 31
Chapter 3 Research Design and Methodology........ 45
3.1 Construct Definition and Measurement ......... 45
3.2 Summary of Hypotheses .......... 47
3.3 Questionnaire Development........... 48
3.3.1 Organizational Factors ......... 48
3.3.2 Inter-organizational Factors ......... 49
VI
3.3.3 Endogenous Variables.......... 49
3.3.4 Moderators ........... 50
3.3.5 Demographic Variable ......... 50
3.4 Pilot test.............. 51
3.5 Data Analysis Procedure .......... 56
3.5.1 Descriptive Statistic Analysis......... 56
3.5.2 Factor Analysis............ 56
3.5.3 Reliability Analysis .......... 56
3.5.4 Structural Equation Model ......... 57
3.5.5 Hierarchical Regression Analysis – Moderating Effects Testing... 57
Chapter 4 Research Analyses & Result......... 59
4.1 Data Collection and Demographics Analysis....... 59
4.2 Descriptive Analysis........... 61
4.3 Measurement Model Analysis.......... 64
4.3.1 Confirmatory Factor Analysis (CFA) ........ 64
4.3.2 Convergent Validity and Reliability Analysis...... 73
4.3.3 Discriminant Validity Analysis ........ 75
4.4 Hypotheses Testing ............ 77
4.4.1 Structural Model Analysis ......... 77
4.4.2 Hierarchical Regression Analysis – Moderating Effects Testing .. 80
4.4.3 Summary of Hypotheses Testing ....... 85
Chapter 5 Conclusions and Recommendations......... 86
5.1 Research Findings ............ 86
5.2 Theoretical Implications........... 95
5.3 Managerial Implications........... 99
5.4 Limitations and Directions for Future Research ...... 101
References ............... 104
Appendix ..............115
List of Tables
Table 3-1 Summary of Construct Definitions and Key References....46
Table 3-2 List of Hypotheses ..........47
Table 3-3 Result of the Pilot Test (N=35) .........52
Table 4-1 Respondent Characteristics (N=204)........60
Table 4-2 Descriptive Analysis of Scale Items on Each Variable.....61
Table 4-3 Confirmatory Factor Analysis (N=204)......69
Table 4-4 Results of Measurement Model Fit for Confirmatory Factor Analysis..73
Table 4-5 Results of Convergent Validity and Reliability Analysis ...75
Table 4-6 Results of Discriminant Validity Analysis......76
Table 4-7 Results of SEM Model Fit ........79
Table 4-8 Results of SEM Paths Analysis ........80
Table 4-9 Moderating Effect Results of Process Innovation ....82
Table 4-10 Moderating Effect Results of Uncertainty......83
Table 4-11 Post-hoc Analysis for Moderating Effect of Uncertainty ...84
Table 4-12 Summaries of Hypotheses Testing........85
List of Figures
Figure 1-1 Research Procedures .........8
Figure 2-1 Conceptual Model of the Research .......30
Figure 4-1 Factor Analysis of Information Sharing......65
Figure 4-2 Factor Analysis of Supply Chain Performance .....66
Figure 4-3 Factor Analysis of Uncertainty .......67
Figure 4-5 Result of SEM...........78
                                    

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