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研究生: 趙家威
Chao, Chia-Wei
論文名稱: 個人生涯管理與組織生涯管理對工作滿意之影響 以北區國稅局台北縣分局為例
Exploring the Relationship among Career Self-Management, Organizational Career Management and Job Satisfaction
指導教授: 張海青
Ching, Chang, Hae
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2008
畢業學年度: 96
語文別: 中文
論文頁數: 72
中文關鍵詞: 人口統計變數工作滿意組織生涯管理個人生涯管理
外文關鍵詞: organizational career plan management, working satisfaction, demographical variables, personal career plan management
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  • 現今工作者知識水準提高、環境變遷快速與對生活品質的重視等等,這些因素都會讓工作者對工作的意義不再只重視在金錢或福利等外在滿意。個人生涯管理乃是個人在對自己的生涯目標的了解與實踐,而組織生涯管理則企圖能夠結合個人生涯目標與組織的目標,來達成雙贏。如果雙方面能夠妥善結合,員工會因組織能給予之生涯規劃與自己期望相符合而得到滿足與承諾,組織也能得到員工優異的績效而有所進步。本研究乃是調查北區國稅局台北縣分局之員工,其員工基本的背景變數對個人生涯管理與組織生涯管理之影響與生涯管理和組織生涯管理對員工之工作滿意是否有影響。
    北區國稅局台北縣分局總員工數為177 人,回收有效問卷136 份,並以統計方法來探討各變數之間的關連性,茲將本研究之結果條列如下所示:
    1. 人口統計變數中只有婚姻為影響個人生涯管理之重要因子,其他因子不對個人生涯管理與組織生涯管理做影響。
    2. 個人生涯管理中,個人生涯規畫為影響內在滿意、外在滿意與總體滿意之重要因子,而生涯策略則為影響外在滿意與總體滿意之重要因子。
    3. 組織生涯管理中,生涯資訊提供不對內在滿意、外在滿意與總體滿意造成影響,人力資源提供為影響內在滿意、外在滿意與總體滿意之重要變數,生涯諮商提供
    不對內在滿意、外在滿意與總體滿意造成影響。
    4. 個人生涯管理與組織生涯管理之配合為內在滿意、外在滿意與總體滿意之重要變數。

    Since the quick environment change, the higher average educational level of workers and the emphasis on the quality of life, workers nowadays do not only place importance on external satisfaction such as salary and welfare. Personal career plan management is for individual to realize personal career goal and put it into practice. However, organizational career plan management attempts to integrate personal career goal and organizational career goal to reach the win-win situation. If two sides could integrate properly, employees would gain satisfaction and commitment as organizational career plan tallies with their expectation. At the same time, organization could make progress because of the great achievements of employees. The objects of this research are employees of Taipei County
    Branch, National Tax Administration of Northern Taiwan Province, Ministry of Finance.
    The goals of this research are: the influence of employees’ basic background on personal
    career plan and organizational career plan, the influence of personal and organizational
    career plan management on employees’ working satisfaction.
    The total number of employees in Taipei County Branch, National Tax Administration of Northern Taiwan Province, Ministry of Finance is 177, and there are 136 valid responses.
    After analyzing the correlation among all variables by statistical methods, the significant
    results are:
    1. Among all demographical variables, the only significant variable to personal career planning is marriage. Other variables have no significant effect on neither personal nor organizational career planning.
    2. In personal career plan management, personal career plan is an important factor to internal, external, and overall satisfaction, and career strategy is an important factor to external and overall satisfaction.
    3. In organizational career plan management, providing career plan information and consultation do not affect internal, external, and overall satisfaction. However, providing human resource is an essential factor to internal, external, and overall satisfaction.
    4. The integration of personal and organizational career plan management is a significant factor to internal, external, and overall satisfaction.

    致謝----------------------------------------------------------------------------------------------------I 中文摘要---------------------------------------------------------------------------------------------II 英文摘要-------------------------------------------------------------------------------------------III 目錄---------------------------------------------------------------------------------------------------V 表目錄-----------------------------------------------------------------------------------------------VII 圖目錄-----------------------------------------------------------------------------------------------IX 第一章 緒論---------------------------------------------------------------------------------------1 第一節 研究背景與動機---------------------------------------------------------------------1 第二節 研究目的------------------------------------------------------------------------------3 第三節 研究流程------------------------------------------------------------------------------3 第二章 文獻探討--------------------------------------------------------------------------------5   第一節 個人生涯管理------------------------------------------------------------------------5 第二節 組織生涯管理----------------------------------------------------------------------11 第三節 工作滿意----------------------------------------------------------------------------18 第四節 各變數之關係----------------------------------------------------------------------24 第三章 研究方法------------------------------------------------------------------------------26   第一節 研究架構----------------------------------------------------------------------------26 第二節 操作變數之定義-------------------------------------------------------------------27 第三節 研究假設----------------------------------------------------------------------------28 第四節 研究工具----------------------------------------------------------------------------28 第五節 研究對象與範圍-------------------------------------------------------------------30 第六節 資料分析方法----------------------------------------------------------------------30 第四章 資料分析--------------------------------------------------------------------------------32 第一節 回收樣本分析----------------------------------------------------------------------32 第二節 因素分析----------------------------------------------------------------------------34 第三節 量表信度分析----------------------------------------------------------------------37 第四節 各構面敘述統計分析-------------------------------------------------------------41 第五節 人口統計變數對個人生涯管理與組織生涯管理變異數分析-------------43 第六節 個人生涯管理與組織生涯管理對工作滿意之回歸分析-------------------48 第七節 個人生涯管理與組織生涯管理之配合對工作滿意之變異數分析----------------------------------------------------------------------------------------51 第八節 假設檢驗整理----------------------------------------------------------------------53 第五章 結論與建議-----------------------------------------------------------------------------56 第一節 研究結論----------------------------------------------------------------------------56 第二節 研究建議----------------------------------------------------------------------------60 參考文獻--------------------------------------------------------------------------------------------63 附錄一 本研究之問卷內容----------------------------------------------------------------68 表目錄 表2-1-1 生涯策略的種類--------------------------------------------------------------------------10 表2-1-2 個人生涯管理之構面--------------------------------------------------------------------11 表2-2-1 組織生涯管理構面-----------------------------------------------------------------------12 表2-2-2 生涯規劃與生涯管理間之整合--------------------------------------------------------15 表2-2-3 生涯管理制度之工作--------------------------------------------------------------------16 表2-2-4 生涯規劃步驟與人力資源管理關係--------------------------------------------------17 表4-1-1 樣本回收狀況表--------------------------------------------------------------------------32 表4-1-2 有效問卷人口特徵分析-----------------------------------------------------------------33 表4-2-1 個人生涯管理因素分析-----------------------------------------------------------------34 表4-2-2 組織生涯管理因素分析-----------------------------------------------------------------35 表4-2-3 工作滿意因素分析-----------------------------------------------------------------------36 表4-3-1 個人生涯管理信度表--------------------------------------------------------------------38 表4-3-2 組織生涯管理信度量表-----------------------------------------------------------------39 表4-3-3 工作滿意信度量表(內在滿意,外在滿意) -------------------------------------------40 表4-3-4 工作滿意信度量表(總體滿意) --------------------------------------------------------41 表4-4-1 個人生涯管理敘述-----------------------------------------------------------------------42 表4-4-2 組織生涯管理敘述-----------------------------------------------------------------------42 表4-4-3 工作滿意敘述-----------------------------------------------------------------------------43 表4-5-1 性別對個人生涯管理變異數分析-----------------------------------------------------43 表4-5-2 性別對組織生涯管理變異數分析-----------------------------------------------------44 表4-5-3 婚姻對個人生涯管理變異數分析-----------------------------------------------------44 表4-5-4 婚姻對組織生涯管理變異數分析-----------------------------------------------------45 表4-5-5 年齡對個人生涯管理變異數分析-----------------------------------------------------45 表4-5-6 年齡對組織生涯管理變異數分析-----------------------------------------------------46 表4-5-7 教育程度對個人生涯規劃變異數分析-----------------------------------------------46 表4-5-8 教育程度對組織生涯管理變異數分析-----------------------------------------------47 表4-5-9 服務年資個人生涯管理變異數分析--------------------------------------------------47 表4-5-10 服務年資對組織生涯管理變異數分析----------------------------------------------48 表4-6-1 個人生涯管理對工作滿意之回歸分析-----------------------------------------------49 表4-6-2 組織生涯管理對工作滿意之回歸分析-----------------------------------------------50 表4-7-1 個人生涯管理與組織生涯管理階層群集分析法-----------------------------------51 表4-7-2 個人生涯管理與組織生涯管理K平均數集群--------------------------------------52 表4-7-3 個人生涯管理與組織生涯管理對工作滿意變異數分析--------------------------53 表4-8-1 假設檢驗整理-----------------------------------------------------------------------------53 圖目錄 圖1-3-1 研究流----------------------------------------------------------------------------------------4 圖2-1-1 個人生涯管理的循環模型----------------------------------------------------------------9 圖2-2-1 組織生涯發展模式-----------------------------------------------------------------------13 圖2-2-2 個人生涯管理與組織生涯管理之內容與關係圖-----------------------------------15 圖3-1-1 本研究之概念性架構--------------------------------------------------------------------26

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