| 研究生: |
張振浩 Chang, Jhen-Hao |
|---|---|
| 論文名稱: |
智慧型行動裝置之樂齡使用者經驗描述與解釋 Interpretation of Senior Users Experiences through Smart Mobile Device Use |
| 指導教授: |
謝佩璇
Hsieh, Pei-Hsuan |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 資訊管理研究所 Institute of Information Management |
| 論文出版年: | 2017 |
| 畢業學年度: | 105 |
| 語文別: | 中文 |
| 論文頁數: | 93 |
| 中文關鍵詞: | 智慧型行動裝置 、年長者科技接受模式 、行為動機 、高教育程度 |
| 外文關鍵詞: | smart mobile device, Senior Technology Acceptance and Adoption Model (STAM), behavior motivation, high degree of education |
| 相關次數: | 點閱:197 下載:3 |
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科技在現代生活中如影隨形,猶如空氣般習以為常但又不可或缺的存在,但與此同時,社會中也存在一些「數位移民」族群,這族群皆是樂齡者,有些出生時,電腦已發明的時代,但卻未有數位科技的環境,但也因為社會進步與科技迅速發展,此族群漸漸接觸並接受使用科技。然而,是什麼原因造成他們的轉變?是否與所處時空背景環境有所相關?亦或其他因素造成之意圖影響?本研究定義的樂齡者,為五十五歲以上之退休年長者,且仍有持續學習之行為,並針對大學學歷以上之高教育程度者進行深入探討。本研究根據年長者科技接受模式,以半結構式訪談的方式,深入了解高教育程度之樂齡者對於使用智慧型行動裝置的經驗,進而整理其使用動機與意圖。
本研究提供高教育程度之樂齡者對於使用智慧型行動裝置的經驗描述,將其經驗描述整理後回饋給樂齡使用者與產品供應端。智慧型行動裝置的操作使用,為一種學習的表現,對年長者而言需要面臨科技與生活模式的雙重轉變,但是也因為生活產生多層面的變化,這些變化之間的關係讓年長者不得不嘗試接觸科技。因此,研究發現高教育程度之年長者對於智慧型行動裝置基本概念尚不熟悉,他們要求簡易操作的易用性與輔助學習的教學課程,包括對於網路使用相關的知識,才不會屬於被動、消極的使用者;對於產品供應端,本研究建議應針對樂齡使用者常會需要用到的功能,以及常遇到問題,在研發製造上提供更好的易用性之創新發想。
This study defines the senior users as the retired elderly person who aged 55 or above and still have continuous learning behavior. In addition, this study explores the experience and ideas of highly educated senior with the university degree or above. Through the STAM and semi-structured interviews, this study provides an in-depth understanding of the highly educated seniors on smart mobile devices use motivations and intentions. By analyzing the experience of smart mobile device use and ideas of highly educated senior users, this study provides feedback to the future elder users and the product suppliers. This study found that highly educated senior users were not familiar with the basic concept of smart mobile devices. Senior user demands ease-of-use and supplementary learning courses, including knowledge about internet use, to improve senior users awareness. For the product suppliers, this study provides the recommendation from senior users and provides a better innovation idea for research and development.
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