簡易檢索 / 詳目顯示

研究生: 林芷筠
Lin, Tzu-Yun
論文名稱: 展覽敘事與遊客學習經驗之關聯性研究:以台北動物園教育中心現代方舟展覽為例
A Study on Relationship between Exhibition Narratives and Visitor Learning Experience: A Case Study of Modern Ark Exhibition in Education Center of Taipei Zoo
指導教授: 林蕙玟
LIN, Hui-Wen
學位類別: 碩士
Master
系所名稱: 規劃與設計學院 - 創意產業設計研究所
Institute of Creative Industries Design
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 148
中文關鍵詞: 觀眾研究參觀經驗展示詮釋博物館教育動物園教育
外文關鍵詞: Audience study, Visitor experience, Interpretation of Exhibition, Museum education, Zoo education
相關次數: 點閱:138下載:8
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 博物館已從過去只專注於搜集收藏品的角色轉為以展品、展覽教育公眾為主要目標,博物館教育存在後現代博物館已有五十年之久。然而,轉型後的博物館除了開始組織專業的教育人員、思考教育策略,在博物館指導方針中如何詮釋教育訊息亦被視為教育領域中的一項重要的任務。
    為博物館其中一類別的動物園正是一處致力於保育、教育以及保育教育的組織。自19世紀發展至今,動物園的角色已不再是「活的博物館」而是肩負環境保育的環境保育中心。聯合國教科文組織表示環境教育的主要概念應該致力於提升學習者興趣以及對環境的意識。因此在環境危機日益嚴重的的今日,動物園教育的角色更顯得重要。
    動物園與其他博物館最大的差別在於擁有富有生命的動物及專業且豐富的生物、生態知識作為展示要素。然而,展覽是博物館(動物園)經常使用的一種對外溝通及教育的媒介,透過展覽詮釋,動物園能夠傳達他們想傳遞的訊息、知識給大眾,且展覽詮釋的方法能夠影響遊客的感受及影響展示物所表達的意義。因此為了促進良好的溝通,了解遊客是誰,遊客對於展覽的想法,以及遊客參觀展覽的經驗更顯得重要。
    本研究為質性研究,共邀請24位成人及國小戶外教學之四個班級學童參與,並探究受邀者參觀臺北動物園教育中心現代方舟展之展示詮釋所帶來的參觀經驗, 以了解遊客對現代方舟展覽詮釋方式之感受,進而分析詮釋方式對遊客經參觀經驗所帶來之影響。透果研究結果發現,詮釋方式與遊客參觀經驗有極大的關聯性,而其可分為以下幾項項目,分別是詮釋方式對遊客的吸引力與對遊客經驗的影響力,進而牽引遊客對於展覽內容的學習成果。

    Museums have transformed their focus from collecting objects to educating the public by means of exhibitions. The “museum education” dates back to post-modern museums some 50 years ago. With a multitude of revolution, museums started to gather professional educators to come up with educational strategies. They also sought to work out ways to convey educational messages, which is considered a significant objective in their museum guidelines.
    As one type of museums, zoos are devoted to animal conservation, and conservational education. The first zoos were established in the 19th century; overtime, the role of zoos have changed from museums to environmental conservation centers. UNESCO stated that to increase learner’s interest, awareness and sensitivity of environmental protection should be one of the major concepts of environmental education. Therefore, the role of zoos have become more important nowadays because of current environmental crises.
    The main difference between zoos and other types of museums is that the zoo’s exhibitions consist of living animals and specimens, and the abundance of knowledge of animals and the ecosystem are displayed at the exhibitions. Further, exhibitions are a way to communicate with the public. Through interpretations, the zoo can convey educational information. At the same time, the structures of interpretation affect the visitors’ perceptions and the meaning of displays. In order to provide good communication, distinguishing the identities of visitors, understanding their behavior, as well as visitor experience and expectation for exhibitions are increasingly crucial.
    This study invited 24 adults and four groups of elementary school students to participate, and explored the visitor experience of the Modern Ark exhibition. Further, we sought to understand the objectives of exhibition interpretation and analyzed its impact to visitor experience. The results showed that the methods of interpretation had a great relationship with the visitor experience. The visitor experience can be broken down into several categories, including the attractiveness of interpretation methods, the impact on visitor experience, and the visitor outcomes.

    中文摘要 I Abstract II 誌謝 IV Table of Contents V List of Figures VIII List of Tables X Chapter 1 Introduction 1 1.1 Research Background 1 1.1.1 Location Description 3 1.2 Research Motivation 3 1.3 Research Objectives and Questions 5 1.4 Value of Research 6 Chapter 2 Literature Review 7 2.1 Concept of Museum 9 2.1.1 Development of Museum 10 2.1.2 Museum Education 10 2.1.3 Summary of Concept of Museum 11 2.2 Concept of Zoo 12 2.2.1 Zoo Education 13 2.2.2 Conservation Education in Zoos 16 2.2.3 Summary of Concept of Zoo 17 2.3 Museum Exhibition 18 2.3.1 Museum Exhibition Design 19 2.3.2 Interpretation 22 2.3.3 Types of Displays 27 2.3.4 Storytelling 29 2.3.5 Summary of Museum Exhibition 32 2.4 Visitor Experience 32 2.4.1 Case study of Visitor Experience of Exhibition Interpretation 37 2.4.2 Learning Approaches 38 2.4.3 Summary of Visitor Experience 40 2.5 Concept of Audience Study 42 2.5.1 Content of Audience Study 43 2.5.2 Indicators of Audience Study 45 2.5.3 Summary of Audience Study 47 Chapter 3 Methodology 48 3.1 Research Framework 48 3.2 Research Concept 48 3.3 Research Procedure 49 3.4 The Interviewees 50 3.4.1 Adults 51 3.4.2 Elementary School Group 51 3.5 Data Collection Method 52 3.5.1 Document Analysis 52 3.5.2 In-depth Interview 52 3.5.3 Focus Group 53 3.5.4 Toolkit 53 3.6 Data analysis 53 3.7 Location Description 53 3.7.1 Taipei Zoo 55 3.7.2 Education Center of Taipei Zoo 57 3.7.3 Modern Ark Exhibition 58 Chapter 4 Data Analysis 60 4.1 Document Analysis 61 4.1.1 Types of Displays in Modern Ark Exhibition 61 4.1.2 Interview Questions 64 4.2 Visitor Experience during Visiting 65 4.2.1 Code of the Displays 66 4.2.2 Types of Displays in Modern Ark Exhibition 72 4.2.3 Data Analysis during Visiting 72 4.3 Post-Visit Visitor Experience 76 4.3.1 Impressive Parts 76 4.3.2 Visitors’ Favorite Displays 83 4.3.3 Understanding of Modern Ark Exhibition 87 4.3.4 Reflection after Visiting 89 4.3.5 Feedback to Modern Ark Exhibition 91 Chapter 5 Discussion and Conclusion 94 5.1 Interpretation of Modern Ark Exhibition 94 5.2 Findings 94 5.2.1 Attraction of Interpretation Methods 95 5.2.2 Impact on Visitor Experience 96 5.2.3 Visitor Outcomes 101 5.2.4 Variables in Research 106 5.3 Suggestions 107 5.4 Conclusion 114 5.5 Research Limitation 118 Reference 119 Appendix 130

    中華民國文化部(Ministry of Culture. (2015). 博物館法. Retrieved from http://www.moc.gov.tw/information_306_37430.html
    王啟祥. (2005). 博物館觀眾研究的進路. 科技博物, 9(4), 33-46.
    王嵩山. (1992). 過去的未來:博物館中的人類學空間. 臺北市: 稻鄉.
    台北動物園教育中心. 館區導覽. Retrieved from http://newweb.zoo.gov.tw/Upload/Show_Menu/200912230911157809/load.asp
    吳淑華. (2003). 博物館觀眾研究與展示評量之評述. 設計研究(3), 273-282.
    呂理政. (1999). 博物館展示的傳統與展望. 臺北市: 南天書局.
    李惠文(譯). (1997). 有效展示的設計-評定成功的標準、展示設計方法與研究策略. 博物館學季刊, 11(2), 29-40.
    李斐瑩. (1999). 觀眾研究與二十一世紀博物館. 美育, 109, 20-26.
    周斌. (2015). 消費心理學. 臺北市: 元華文創股份有限公司.
    施淑民. (1997). 「廖繼春捐贈作品常設展」展場內觀眾行為觀察 現代美術, 74(40-44).
    紀純真. (1991). 揮劍斬莿棘 - 動物園保育教育. 動物園雜誌, 42, 30-32.
    耿鳳英. (2011). 誰的故事?――論博物館展示詮釋. 博物館學季刊, 25(3), 99-109.
    張永青. (2012). 新北市立鶯歌陶瓷博物館觀眾特性, 參觀經驗類型與忠誠度之關係. (碩士), 輔仁大學, 台北.
    張崇山. (1993). 博物館的展示規劃. 博物館學季刊, 7(3), 55-64.
    許功明, & 劉幸真. (1998). 博物館參觀經驗之比較-以省美館與科博館為例. 博物館學季刊, 12(3), 3-34.
    陳佳利. (2013). 質性觀眾研究初探:理念與方法. 博物館簡訊, 63, 6-9.
    陳媛. (2001). 當前博物館教育所應採取的導向: 以故宮千禧年宋代文物大展為例. 博物館教育, 3-13.
    彭仁隆. (2007). 圈養野生動物的倫理爭議-從動物園的存在價值談起. 弘誓雙月刊(87), 59-73.
    黃智琪, & 許義忠. (2009). 博物館觀眾研究分析-1992~2006. 運動與遊憩研究, 3(3), 97 - 114.
    楊翎. (1996). 博物館展示的規劃理論與實務行政院所屬各機關因公出國人員出國報告書. Retrieved from 未出版:
    楊翎. (1998). 展示思維與媒材科技-以當代博物館人類學展示為例. 博物館學季刊, 12(1), 51-66.
    廖婷怡. (2009). 臺北市立動物園兩棲爬蟲動物館展示設施與親子遊客參與行為關係之研究. (碩士), 臺北市立教育大學.
    漢寶德. (2000). 展示規劃:理論與實務. 臺北: 田園城市文化事業股份有限公司.
    劉幸真. (1996). 博物館展示區內觀眾參觀行為之探討. 博物館學季刊, 10(4), 69-78.
    劉婉珍. (2008). 觀眾研究與博物館的營運發展. 博物館學季刊, 22(3), 21-38.
    劉德祥. (2007). 博物館觀眾研究: 研究方法回顧. 博物館學季刊, 21(1), 31-43.
    霍強生. (2009). 博物館的詮釋與導覽.
    AAM. (1984). Museums for a new century: a report of the Commission on museums for a new century.
    AAM. (2005). Excellence in Practice: Museum Education Principles and Standards: American Association of Museums.
    Adams, R. (1999). Introduction to museum evaluation: American Association of Museums.
    Alexander, E. P. (1979). Museums in Motion: An Introduction to the History and Functions of Museums. Nashville: American Association for State and Local History.
    Alterio, Maxine, & McDrury, J. (2003). Learning through storytelling in higher education: Using reflection and experience to improve learning: Routledge.
    American Alliance of Museums (AAM). ABOUT MUSEUMS. Retrieved from http://www.aam-us.org/about-museums
    American Zoo and Aquarium Association (AZA). (2017). The guide to accreditation of zoological parks and aquariums.
    Andersen, L. L. (2003). Zoo education: from formal school programmes to exhibit design and interpretation. International Zoo Yearbook, 38(1), 75-81.
    Anderson, L. (1996). How to give life to old exhibits--concrete exampks from Copenhagen Zoo. In Proceeding. IVY zoo symposium, 8(12), 19-21.
    Association of Zoos and Aquarium. conversation education. Retrieved from https://www.aza.org/conservation-education
    Attride-Stirling, J. (2001). Thematic networks: an analytic tool for qualitative research. Qualitative research, 1(3), 385-405.
    Baratay, E., & Hardouin-Fugier, E. (2003). Zoo: A history of zoological gardens in the West: Reaktion books.
    Beattie, I., Vivien, Collins, B., & McInnes, B. (1997). Deep and surface learning: a simple or simplistic dichotomy? Accounting Education, 6(1), 1-12.
    Bedford, L. (2001). Storytelling: The real work of museums. Curator: The Museum Journal, 44(1), 27-34.
    Benton, G. M. (2009). From Principle to Practice: Four Conceptions of Interpretation. Journal of Interpretation Research, 14(1), 7-32.
    Bicknell, S. (1999). Here to help: evaluation and effectiveness. In Museum, media message, 281-293.
    Biggs, J. B. (1994). Approaches to learning: Nature and measurement of. In T. Husen and T.N. Postlethwaite (Eds.). The international encyclopedia of education, 1(2), 319-322.
    Biggs, J. B., & Tang, C. (2007). Teaching for quality learning at university. Berkshire: Open University Press.
    Bitgood, S. C. (1994). Designing Effective Exhibits: Criteria for Success, Exhibit Design Approaches, and Research Strategies. Visitor Behavior, 9(4), 4-15.
    Bloom, B. S. (1956). Taxonomy of educational objectives (Cognitive domain). New York: NY: Longman.
    Bostock, S. S. C. (1993). Zoos and Animal Rights: The Ethics of Keeping Animals. London: Routledge.
    Bowen, G. A. (2009). Document analysis as a qualitative research method.
    Boyatzis, R. E. ( 1998). Transforming qualitative information: thematic analysis and code development: Sage Publications.
    Boyce, C., & Neale, P. (2006). Conducting in-depth interviews: A guide for designing and conducting in-depth interviews for evaluation input.
    Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative research in psychology, 3(2), 77-101.
    Broad, G. (1996). Visitor profile and evaluation of informal education at Jersey Zoo. The Dodo: The Journal of the Wildlife Preservation Trusts, 32, 166–192.
    Brochu, L., & Merriman, T. (2002). Personal interpretation. Singapore: National Association of Interpretation.
    Carey, B. (2007). This is your life (and how you tell it). New York Times, 28.
    Carr, N., & Cohen, S. (2011). The public face of zoos: images of entertainment, education and conservation. Anthrozoös, 24(2), 175-189.
    Chan, J. K. L. (2009). The Consumption of Museum Service Experiences: Benefits and Value of Museum Experiences. The Marketing of Hospitality and Leisure Experiences, 18(2-3), 173-196.
    Chang Chia-Wen. (2012). 「世界宗教博物館」之展示詮釋–觀眾經驗研究. (碩士), 輔仁大學, 台北.
    Cheng Li-Jung. (2014). 創傷展示的策展建構與觀眾詮釋:《堅強的理由—獻給台灣慰安婦阿嬤的攝影展》個案研究. (碩士), 輔仁大學, 台北.
    Chicago Zoological Society. (1994).
    Chiu Hsin-YI. (2010). 從觀眾角度探討美術館對當代藝術的詮釋. (碩士), 國立臺南藝術大學, 台南.
    Colbert, F. (2003). Entrepreneurship and leadership in marketing arts. International Journal of Arts Management, 6(1), 30-39.
    Corson, W. H. (1990). The Global Ecology Handbook: What You Can Do about the Environmental Crisis. Beacon Press. 25 Beacon Street, Boston: Beacon Pr.
    Council of Agriculture Executive Yuan. (2002). 關懷生命保護動物劇場自下週起於臺北市立動物園推出.
    Crane, S. A. (2000). Museums and memory: Stanford University Press.
    De Rojas, C., & Camarero, C. (2008). Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center. Tourism management, 29(3), 525-537.
    Dean, & David. (2002). Museum exhibition: Theory and practice: Routledge.
    Denning, S. (2006). Effective storytelling: strategic business narrative techniques. Strategy & Leadership, 34(1), 42-48.
    EAZA. (2016). EAZA Conservation Education Standards.
    Eck, J. (2006). AN ANALYSIS OF THE EFFECTIVENESS OF STORYTELLING WITH ADULT LEARNERS IN
    SUPERVISORY MANAGEMENT. (Master), University of Wisconsin-Stout.
    Edson, G., & Dean, D. (1994). The handbook for museums: Routledge.
    Entwistle, N. (2000). Approaches and study skills inventory for students (ASSIST). Retrieved from http://www.tla.ed.ac.uk/etl/questionnaires/ASSIST.pdf
    Entwistle, N., & Ramsden, P. (1983). Understanding Student Learning. London: Croom Helm.
    Falk, J. H. (2016). Identity and the Museum Visitor Experience: Routledge.
    Falk, J. H., & Dierking, L. D. (1992). The Museum Experience Washinton: DC: Whalesback Books.
    Falk, J. H., & Dierking, L. D. (2000). Learning from museums: Visitor experiences and the making of meaning. CA: AltaMira Press.
    Falk, J. H., & Dierking, L. D. (2000). Learning from museums: Visitor experiences and the making of meaning: Altamira Press.
    Falk, J. H., & Dierking, L. D. (2016). The museum experience revisited: Routledge.
    Falk, J. H., Reinhard, E. M., Vernon, C. L., Bronnenkant, K., Deans, N. L., & Heimlich, J. E. (2007). Why zoos and aquariums matter: Assessing the impact of a zoo visit. Silver Spring, MD: Association of Zoos and Aquariums.
    Frost, W. (2011). Zoos and tourism: conservation, education, entertainment? (Vol. 46): Channel View Publications.
    Gluzinski, W. (1990). Museen und die Werte. Neue Museumskunde, 33(3), 228-230.
    Gross, M. P., & Zimmerman, R. (2002). Park and museum interpretation: Helping visitors find meaning. Curator: The Museum Journal, 45(4), 265-276.
    Gross., M., & Zimmerman, R. (2002). Interpretive Centers: The History, Design and Development of Nature and Visitor Centers. Stevens Point: WI: UWSP Foundation Press, Inc.
    Guion, L. A., Dieh, D. C., & McDonald, D. (2001). Conducting an in-depth interview. University of Florida Cooperative Extension Service.
    Ham, S. H. (1982). Familiarity and adaptation: a study of family attendances at interpretive activities. Moscow. Dissertation Abstracts International, 43(6).
    Ham, S. H. (1992). Environmental interpretation: A practical guide for people with big ideas and small budgets. Golden: CO: Fulcrum.
    Ham, S. H. (2004). Interpretation isn’t magic: An academic’s view on the role of research in teaching interpretation. Journal of Interpretation Research, 9(1), 65-68.
    Ham, S. H. (2007). Can interpretation really make a difference? Answers to four questions from cognitive and behavioral psychology. In Proceedings.
    Ham, S. H., & Weiler, B. (2006). Development of a research-based tool for evaluating interpretation. Retrieved from Brisbane, Australia:
    Harrison, J. D. (1994). Ideas of Museums in the 1990s. Museum Management and Curatorship, 13(2), 160-176.
    Haven, K. F. (2007). Story proof: The science behind the startling power of story.: Greenwood Publishing Group.
    Hein, G. E. (2012). Progressive Museum Practice: John Dewey and Democracy: Routledge.
    Hood, M. (1983). Staying away: Why people choose not to visit museums. Museum News, 61(4), 50-57.
    Hooper-Greenhill, E. (1988). Counting visitors or visitors who count?." Counting visitors or visitors who count?
    Hooper-Greenhill, E. (1999). Education, communication and interpretation: towards a critical pedagogy in museums. The educational role of the museum, 2, 3-27.
    Hooper-Greenhill, E. (2007). Museums and education: purpose, pedagogy, performance London ; New York: Routledge.
    Hooper-Greenhill, E. (2013). Museums and their visitors: Routledge.
    Howie, Peter, & Bagnall, R. (2013). A critique of the deep and surface approaches to learning model. Teaching in Higher Education, 18(4), 389-400.
    Hudson, K. (1990). Museums of Influence. Cambridge: Cambridge University Press.
    Hyson, J. (2004). Education, entertainment, and institutional identity at the zoo. Curator: The Museum Journal, 47(3), 247-251.
    International Council of Museums (ICOM). (1974). Definition by the International Council of Museum. adopted in its status of 1974, This also forms the basis of ICOM code of professional Ethics, 1986.
    Jafari, A., Taheri, B., & Lehn, D. v. (2013). Cultural consumption, interactive sociality, and the museum. Journal of Marketing Management, 29(15-16), 1729-1752.
    Jyh-Yih Yang, & Lee, J.-S. (2002). Recreational Behavior of Visitors In Management Setting of Zoos. 林業研究季刊, 24(1), 47-58.
    KIRCHBERG, V., & TRÖNDLE, M. (2012). Experiencing Exhibitions: A Review of Studies onVisitor Experiences in Museums. Curator the museum, 55(4), 435-452.
    Kitzinger, J. (1995). Qualitative research. Introducing focus groups. BMJ: British Medical Journal, 311(7000), 299-302.
    Knapp, Doug, & Benton, G. M. (2004). lements to successful interpretation: A multiple case study of five national parks. Journal of Interpretation Research, 9(2), 9-25.
    Knapp, D., & Volk, T. (1997). The identi cation of empirically derived goals for program development in environmental interpretation. Journal of Environmental Education, 28(3), 24-35.
    Knudson, D., Cable, T., & Beck, L. (2003). Interpreting Cultural and Natural Resources, Second Edition. State College: Venture Press.
    Lawrence, G. (1991). Rats, street gangs and culture: evaluation in museums. In Museum Languages: Objects and Texts, pp. 9 – 32.
    Lewis, B. N. (1980). The museum as an educational facility. MuseumsJournal, 80(3), 151-155.
    Li Kuo-Chen. (2015). 赤崁樓與打狗英國領事館之文化遺產詮釋與自由行遊客體驗之研究. (碩士), 國立成功大學, 台南.
    lin, C.-L. (2003). A Discussion of Taipei Zoo’s Visitor Management through the Zoo Visit Analysis. 臺北市政府員工平時自行研究報告, 88-97.
    Lin, y.-j., & Chen, C.-T. (2006). A Study on Visitors' Satisfaction of cockroach special exhibition in Taipei zoo. 動物園學報, 18, 69-82.
    Loomis, R. J. (1988). The countenance of visitor studies in the 1980s. Visitor Studies, 1(1), 12-24.
    Loomis, R. J. (1993). Planning for the visitor: The challenge of visitor studies. London: Science Museum.
    Lord, B. (2007). The Manual of Museum Learning. Lanham: Altamira Press.
    Lovejoy, T. E. (1997). Biodiversity: what is it. Biodiversity II. Understanding and Protecting Our Biological Resources, 7-14.
    Macdonald, S. (2006). A companion to museum studies (Vol. 39): Blackwell.
    Macdonald , S. (2007). Interconnecting: museum visiting and exhibition design. CoDesign, 3(S1), 149-162.
    Marton, F., & Säljö, R. (1976). On qualitative differences in learning. I. Outcome and process. British Journal of Educational Psychology, 46, 4-11.
    Mazur, N., & Clark, T. (2001). Zoos and coservation: Policy making and organizational challenges. Bulletin Series Yale School of Forestry and Environmental Studies, 105, 185-201.
    McDrury, J., & Alterio, M. (2003). Learning through storytelling in higher education: Using reflection and experience to improve learning. London,LK: Sterling,VA: KoganPage Limited.
    MCGILL, P., PILANDR, & VERNONC. (1999). lan- ningfor capital projects. 6mlescing product, process, and organization at Brookfield Zoo. Chicago: Chi- cago Zoological Society.
    Meeks, M. D., Williams, F., Knotts, T. L., & James, K. D. (2013). Deep vs. surface learning: an empirical test of generational differences. Int J Educ Res, 1(8), 1-5.
    Miles, R. S. (1986). Museum audiences. International Journal of Museum Management and Curatorship, 5(1), 73-80.
    Morgan, D. L. (1996). Focus groups as qualitative research (Vol. 16): Sage publications.
    Morgan, S., & Dennehy, R. (1997). The power of organizational storytelling: a management development perspective. Journal of Management Development, 16(7).
    Moscardo, G. (1998). Interpretation and sustainable tourism: Functions, examples and principles. Journal of Tourism Studies, 14(1), 112-123.
    Moss, A., & Esson, M. (2010). Visitor interest in zoo animals and the implications for collection planning and zoo education programmes. Zoo biology, 29(6), 715-731.
    Moss, A., & Esson, M. (2013). The educational claims of zoos: Where do we go from here? Zoo biology, 32(1), 13-18.
    Mullan, B., & Marvin, G. (1999). Zoo culture: University of Illinois Press.
    Munley, Ellen, M., & Roberts, R. (2006). Are museum educators still necessary. Journal of Museum Education, 31(1), 29-39.
    Munro, J. K., Morrison-Saunders, A., & Hughes, M. (2008). Environmental interpretation evaluation in natural areas. Journal of Ecotourism, 7(1), 1-14.
    National Council of Teachers of English. Teaching storytelling. Retrieved from http://www.ncte.org/about/over/positions/category/lang/107637.htm?source=gs
    NIA. (2007). Retrieved from http://www.definitionsproject.com/definitions/index.cfm
    Novak, J. D. (1998). Learning, creating and using knowledge: concept maps as facilitative tools in schools and corporations.
    O’Leary, Z. (2014). The essential guide to doing your research project (2nd ed.). Thousand Oaks: CA: SAGE Publications, Inc.
    Ogden, J., & Heimlich, J. E. (2009). Why Focus on Zoo and AquariumEducation? Zoo biology, 28(5), 357–360.
    Patrick, P. G., Matthews, C. E., Ayers, D. F., & Tunnicliffe, S. D. (2007a). Conservation and education: prominent themes in zoo mission statements. J Environ Educ, 38(3), 53–60.
    Patrick, P. G., Matthews, C. E., Ayers, D. F., & Tunnicliffe, S. D. (2007b). Conservation and education: prominent themes in zoo mission statements. The Journal of Environmental Education, 38(3), 53-60.
    Patrick, P. G., Matthews, C. E., Ayers, D. F., & Tunnicliffe, S. D. (2010). Conservation and Education: Prominent Themes in Zoo Mission Statements. The Journal of Environmental Education, 38(3), 53-60.
    Pekarik, A. J. (2002). Feeling or learning? Curator: The Museum Journal, 45(4), 262-264.
    Pekarik, A. J., Doering, Z. D., & Karns, D. A. (1999). Exploring satisfying experiences in museums. Curator, 42(2), 152-173.
    Perry, W. G. (1970). Forms of intellectual and ethical development in the college years: A scheme. New York: Holt, Rinehart & Winston.
    Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Visitor Behavior, 76, 97-105.
    Pine, B. J., & Gilmore, J. H. (1999). The Experience Economy: Workis Theatre & Every Business a Stage. Boston: MA: Harvard Business School Press.
    Rabb, G. B. (1994). The changing role of zoological parks in conserving biological diversity. American Zoology, 34(1), 159–164.
    Rabb, G. B. (2004). The evolution of zoos from menageries to centers of conservation and caring. Curator, 47(3), 237–246.
    Rabb, G. B., & Saunders, C. D. (2005). The future of zoos and aquariums: conservation and caring. International Zoo Yearbook, 39(1), 1-26.
    Reid, N. S. (2013). Carving a Strong Identity: Investigating the Life Histories of Museum Educators. 38(2), 227-238.
    Roberts, T. (2014). Interpretation design: an integrative, interdisciplinary practice. Museum and Society, 12(3), 191-209.
    Ross, S. R., & Gillespie, K. L. (2009). Influences on visitor behavior at a modern immersive zoo exhibit. Zoo biology, 28(5), 462-472.
    Screven, C. G. (1993). United States: A science in the making. Museum International. Museum International, 45(2), 6-12.
    Seagram, B. C., Patten, L. H., & Lockett, C. W. (1993). Audience research and exhibit development: A framework. Museum Management and Curatorship, 12(1), 29-41.
    Serrell, B. (1978). Visitor observation studies at museum, zoos and aquariums. AAZPA Annual Confèrence Proceedings, 229-223.
    Sheng, C. W., & Chen, M. C. (2012). A study of experience expectations of museum visitors. Tourism management, 33(1), 53-60.
    Silverman, L. H. (1995). Visitor meaning‐making in museums for a new age. Curator: The Museum Journal, 38(3 ), 161-170.
    Singh, & Kumar, P. (2004). Museum and education. The Orissa Historical Research Journa, 47(1), 69-82.
    Smith, L., and Sue Broad. (2008). Comparing zoos and the media as conservation educators. Visitor Studies, 11(1), 16-25.
    Steele, V. (2008). Museum Quality: The Rise of the Fashion Exhibition. Journal Fashion Theory, 12(1), 7-30
    Szymanski, D. M., & Henard, D. H. (2001). Customer satisfaction: A meta-analysis of the empirical evidence. Journal of Academy of Marketing Science, 29(1), 16-35.
    Taipei Zoo. (2004). 臺北動物園2004年大事紀.
    Taipei Zoo. (2013). 園區地圖. Retrieved from http://www.zoo.gov.taipei/ct.asp?xItem=1218948&ctNode=30756&mp=104031
    Taipei Zoo. (2014). Zoo History. Retrieved from http://www.zoo.gov.taipei/ct.asp?xItem=22160559&ctNode=52330&mp=104031
    Taipei Zoo. (2017). 臺北市立動物園歷年人數統計. Retrieved from http://www.zoo.gov.taipei/ct.asp?xItem=27768804&ctNode=24899&mp=104031
    Taipei Zoo. (2018). 每學年度臺北市國小參觀動物園教學活動計畫.
    Thomson, S., B., & Diem, J. J. (1994). Fruit bats, cats, and naked mole rats: Lifelong learning at the zoo. ERIC Clearinghouse.
    Tilden, F. (1957). Interpreting Our Heritage. Chapel Hil: NC: University of North Carolina Press.
    United Nations Educational Scientific and Cultural Organization(UNESCO). (1975). The UNESCO-UNPE environment education programme. Retrieved from PARIS:
    Voase, R. (2007). Visiting a cathedral: The consumer psychology of a ‘rich experience. International Journal of Heritage Studies, 13(1), 41-55.
    Walther, G.-R., Post, E., Convey, P., Menzel, A., Parmesan, C., Beebee, T. J. C., . . . Bairlein9, F. (2002). Ecological responses to recent climate chang. Nature, 416(6879), 389-395.
    Wang, T., Chen, J., Larsen, D., & Meredith., J. (1999). Interpretive Initiatives in the NPS: Using Visitor Meanings of Place Data to Enhance Interpreters’ Knowledge of the Audience. Syracuse, NY: National Association for Interpretation.
    Wang Yi-Ting. (2016). 展示設計運用新媒體詮釋之觀眾經驗研究─以圓明園特展為例. (碩士), 輔仁大學, 台北.
    WAZA(World Association of Zoos and Aquariums. Environmental Education. Retrieved from http://www.waza.org/en/site/conservation/environmental-education
    WAZA(World Association of Zoos and Aquariums). (2005). Building a Future for Wildlife: The World Zoo and Aquarium Conservation Strategy.
    WAZA(World Association of Zoos and Aquariums). (2006). Understanding Animals and Protecting Them-About the World Zoo and Aquarium Strategy.
    Weil, S. E. (2002). Making Museums Matter. DC: Smithsonian Institution Press.
    Weiler, B., & Ham, S. H. (2010). Development of a research instrument for evaluating the visitor outcomes of face-to-face interpretation. Visitor Studies, 13(2), 187-205.
    Weller, A. S. (1985). Museums for a New Century. The Journal of Aesthetic Education, 19(2), 143-149. doi:10.2307/3332470
    Wirtz, J., Mattila, A. S, & Tan, R. L. P. (2000). The moderating role of target-arousal on the impact of affect on satisfaction. An examination in the context of service experience. Journal of Retailing, 76(3), 234–250.
    Zaltman, G. (2003). How customers think: Essential insights into the mind of the market.

    下載圖示 校內:2022-08-01公開
    校外:2022-08-01公開
    QR CODE