本研究目的在瞭解大陸台商企業公司之員工對於企業文化、工作環境、工作滿意度與工作績效之現況，並探討各變項之間的影響及相關性，期能達到提昇員工工作績效。
為能有效達成研究目的，藉由蒐集國內外相關文獻，進行問卷的發展與發放。本研究以大陸台商A公司員工做為研究對象，共計發出114份問卷，實得有效問卷為103份，有效回收率為90.35%。經資料處理後，先透過驗證性因素分析驗證各研究工具的信效度，並以迴歸分析等統計方法驗證研究假設，並於研究結果分析與討論後，彙整研究結論，並據以提出具體管理意涵與後續研究建議。
研究結果發現大陸台商公司員工在企業文化對工作環境有正向影響；企業工作環境對員工工作滿意度有正向影響；員工的工作滿意度對員工工作績效有正向影響；企業工作環境對員工工作績效有正向影響；企業的工作環境結合企業文化，有助於提昇員工工作滿意度；員工的工作滿意度結合企業的工作環境，有助於提昇員工工作績效。
研究建議大陸台商公司要強化管理階層人員領導能力與教導能力、重新檢視組織的薪酬管理及建立屬於自我企業文化與工作環境並提昇員工工作滿意度，進而提昇工作績效。

The purpose of this study aims to understand the employees of A Chinese enterprise, which is invested by a Taiwanese entrepreneur about the status of their culture background, work environment, job satisfaction and job performance, and to find out the influence and correlation among these variables so as to enhance the overall staff performance.

In order to effectively achieve this purpose, relevant literature survey and questionnaire issuance to A Taiwanese company are used. Total 114 questionnaires are issued with 103 valid questionnaires, the effective rate 90.35%. After data processing, the first step is to analyze and verify the reliability and validity through these confirmatory factors, then run the statistical regression for the hypothesis analysis and verification. Finally, the research findings conclude and summarize management implications and address some future research direction.

Through the study, organization culture has a positive impact on the work environment; enterprise work environment has a positive impact on employee job satisfaction; employee job satisfaction has a positive impact on employee job performance; corporate work environment employees has a positive impact on job performance; corporate work environment combined with the organization culture helps improve employee job satisfaction; employee job satisfaction in conjunction with enterprise environment helps improve job performance.

The study suggests the Chinese A enterprise should strengthen its management team for the leadership ability and coaching capability, re-examine the organization and salary policy to better align with its organization culture and working environment with the ultimate goal for improving employee job satisfaction and performance.

壹、中文文獻
Maister, D. H.(2003)，企業文化獲利報告：什麼樣的企業文化最有競爭力(江麗美譯)，台北︰經濟新潮社。
王世偉(1998)，「國內主要集團企業領導者風格、企業文化及組織運作特色之研究」，國立成功大學企業管理研究所碩士論文，pp.158。
王惠彥(2009)，「企業文化、工作特性與工作滿意度關係之研究-以高雄地區銀行業為例」。長榮大學高階管理碩士在職專班碩士論文。
朱薏方(2013)，「員工工作滿意度、組織承諾、人際網絡關係與教育訓練對工作績效的影響」。元智大學管理碩士在職專班碩士論文。
余德成(1996)，「品質管理人性面系統因素對工作績效之影響」。國立中山大學企業管理研究所博士論文。
吳瑞琦(2014)，「人格特質、工作滿意度與工作績效關係之研究」。大葉大學企業管理學系碩士班碩士論文。
吳慧瑛(1998)，「工讀生工作環境、工作滿意度與服務品質之相關研究-以大台北地區國際觀光旅館宴會廳與依班宴會廳為例」。輔仁大學餐旅管理學系碩士論文。
林欽榮(2001)，人際關係與溝通。台北：揚智。
河野豐弘(1992)，改造企業文化，彭德中譯。臺北：遠流。
邱顯皓(2010)，「傳統產業員工人際關係對工作績效之相關研究」。成功大學企業管理學系研究所碩士論文。
施振榮著(2004)，《再造宏碁－開創、成長與挑戰》(台北：天下遠見)，頁 42，林文玲採訪整理。
范陽松(1985)，「個人特質、工作特徵、角色知覺與組織情境對不同階層主管工作態度影響之研究」。中原大學企業管理研究所碩士論文。
張春興(1995)，現代心理學。台北：東華。
連淑君、龍李坤(2014)，「工作生活品質、工作壓力與工作績效之關聯性研究-以海軍軍士官為例」。航運季刊，22(1)，65-86。
楊志文(2009)，「理財專員人格特質、人際關係與工作績效相互關聯性之研究-以C銀行為例」。亞洲大學國際企業學系碩士論文。
張紹勳(2001)，「研究方法」。台中市：滄海。
張嘉玲(2014)，「組織文化、組織承諾、教育訓練、工作績效與工作滿意度關係之研究」。國立高雄大學亞太工商管理學系碩士論文。
張峯銘(2002)，「薪資制度、組織承諾與工作績效關係之研究─以鍋爐製造業為例」。國立中山大學人力資源管理研究所碩士論文。
許意明(2014)，「員工價值、工作滿意度對工作績效的影響-以台電公司鳳山區營業處為例」。國立高雄大學亞太工商管理學系碩士論文。
陳氏香蓉(2006)，「台灣越南藉勞工工作環境與工作滿意度關係之研究」。國立高雄應用科技大學商務經營研究所碩士論文。
曾奕淇(2014)，「探討領導風格對工作滿意度之影響-以企業文化為干擾因素」。中國文化大學國際企業管理學系碩士在職專班碩士論文。
黃英忠(1997)，人力資源管理，台北，三民書局。
蔡培村(2000)，人際關係。高雄：復文。
蔣昌璇(2010)，「工作動機、工作壓力、組織承諾與企業文化之關聯性研究－以某TFT廠為例」。中華大學科技管理研究所碩士論文。
鄭雅喜(2013)，「激勵制度對工作滿意度、工作投入及工作績效之影響－以海運業為例」。國立臺灣海洋大學航運管理學系碩士論文。
謝俊雄(2014)，「情緒智能、工作績效、生活滿意度、工作滿意度與組織公民行為之研究－以大台北地區銀行業務人員為例」。國立臺北商業技術學院商學研究所碩士論文。
鍾正姮(2008)，「人格特質、工作動機、工作環境與專業承諾對員工工作滿意度之關聯性研究－以台灣及中國大陸手術室護理人員為例」。南台科技大學高階主管碩士班碩士論文。
蘇若茵(2007)，「工作環境、工作滿意度與內部服務品質的關聯性研究-以語文補教業為例」。輔仁大學管理學研究所碩士論文。
蘇義祥(1999)，「中華電信專戶服務部門領導型態與工作績效關係之研究：服務人員特質及成熟度的調節作用」。國立中山大學企業管理研究所碩士論文。
鑫晶鑽科技股份有限公司(2014)，102年年報

貳、英文文獻
Adams, J. S. (1965). Inequity in social exchanges. N.Y：Academic Press.
Aghdasi, S.; Kiamanesh, A. R.; &Ebrahim, A. N. (2011).Emotional Intelligence and organizational commitment: Testing the mediatory role of occupational stress and job satisfaction, Procedia social and Behavioural Sciences, 29, 1965-1976.
Ahmed, N. (1981). Quality of work life: A need for understand. Indian Management, 20(11), 29-33.
Alderfer, C. P. (1969). An empirical test of a new theory of human needs. Organizational Behavior and Human Performance, 4, 142-175.
Ansoff, H. I. (1979). Strategic management. London: Ma Cmillan.
Babin, B. J., & Boles, J. S. (1996). The effects of perceived co worker involvement and supervisor support on service provider role stress, performance and job satisfaction,Journal of retailing, 72(1), 55-75.
Beach, D. (1980). Personnel: The management of people at work.4th edition. New York: Macmillon Publishing Co.
Bell, P. A., Fisher, J. D., Baum, A., & Greene, T. C. (1990). Environmental psychology(3rd ed.). New York: holt, Rinehart and Winston.
Bénabou, R., & Tirole, J. (2002).Self confidence and personal motivation,Quarterly Journal of Economics, 117, 871–915.
Bénabou, R., & Tirole, J. (2011). Identity, morals and taboos: beliefs as assets. Quarterly Journal of Economics, 126 (2), 805–855.
Bhatnager, A. (1999). Great teams. The Academy of Management Executive, 14(3), 141-151.
Bitmiş, M. G.,& Ergeneli, A. (2013). The role of psychological capital and trust in individual performance and job satisfaction relationship: A test of multiple mediation model, Procedia - Social and Behavioral Sciences, 99, 173 – 179.
Borman, W. C., & Motowidlo, S. J. (1993).Expanding the criterion domain to include elements of contextual performance.In N. Schmitt, W. C. Borman & Associates,Personnel Selection in Organization (pp. 71-98). San Francisco: Jossey-Bass.
Bovee, C. L., Thill, J. V., Wood, M. B., & Dovel, G. P. (1993).Management.New York: McGraw-Hill.
Brooks, I. (2006). Organizational behavior: Individuals, groups and organization. Essex: Pearson Education Limited.
Bustamam, F. L., Teng, S. S., & Abdullah, F. Z. (2014). Reward management and job satisfaction among frontline employees in hotel industry in Malaysia, Procedia-Social and Behavioral Sciences, 144, 392-402.
Cameron, K. A .(2004). Process for changing organizational culture. In: Cummings TG, editor. Handbook of organizational development, Thousand Oaks, CA: Sage Publishing; p. 429-445.
Cameron, K.S. (1985). Culture Congruence Strength and Type：Relationship to Effective, In Robert E .Quinn, Beyond Rational Management, pp.142-143

Campbell, J. P. (1983). Some possible implications of modeling for the conceptualization of measurement.In F. Landy, S, Zedeck, & J. Cleveland (Eds.), Performance Measurement and Theory (pp.277-298). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
Carlopion, J. R. (1996). Construct validity of a physical work environment satisfaction questionnaire, Journal of Occupational Health and Psychology, 1, 330-344.
Collins, B,&Payne, A.F.T. (1991).Internal marketing: A new perspective for HRM, European Management Journal, 9(3), 261–270.
Collins, J., & Porras, J. (2004).Built to last: Successful habits of visionary companies. Harper Collins, London.
Dalton, D. R., Todor, W. D., Spendolini, M. J., Fielding, G. J., & Porter, L. W. (1980). Organization structure and performance: A critical review, Academy of Management Review, 5(1), 49-64.
Dasanayake, S. W. S. B., & Mahakalanda, I. (2008).A literature survey on organizational culture and innovation. Global Business and Management Research, Boca Raton, Florida 539-550
Davis, R. C. (1951). The fundamental of the top management. New York：Happer & Row, 522.
Denison, D. R. (1984).Bringing corporate culture to the bottom line. Organizational Dynamics, 13(2), 5-22.
Deal, T., &Kennedy, A., (1982). Corporate cultures: The rites and rituals of corporate life. Addison-Wesley Pub. Co., Reading, MA.
Delery, J.E. (1998). Issues of fit in strategic human resource management: Implications for research, Human Resource Management Review, 8, 289-310.
Dorfman, P. W. (1979). Measurement and meaning of recreation satisfaction: A case study of camping, Environment and Behavior, 11(4), 483-510.
Dubruc, N., Peillon, S., & Farah, A. (2014).The impact of servitization on corporate culture, Procedia CIRP, 16, 289-194.
Edwards, E. L. (1983). Minimum competencies-mathematics. Suggestions for instruction and assessment. Richmond, VA : Virginia State Department of Education, Division of Science and Elementary Administration. (ERIC Document Reproduction Service. NO. ED 251-322).
Elzbieta, S. S. (2005). Predictors of organizational commitment among staff in assisted living, The Gerontologist, 45(2), 196-205.
French, C.,& Seward, F. (1983).Impetus for action: A cultural analysis of justice and organizational citizenship behavior in society, Administrative Science Quarterly, .421-434.
Gatewood, R. D., & Field, H. S. (1998).Human resource selection. TX：The Dryden.
Glueck, W. F. (1979). Foundation of personnel. Texas: Business Pub, pp.212-213.
Gordon, G. G., & DiTomaso, N. (1992).Predicting corporate performance from organizational culture, Journal of Management Studies, 29, 783-799.
Hackman, J.R., & Oldham, G.R. (1975).Development of the job diagnostic survey. Journal of Applied Psychology, 60( 2), 159-170
Herzberg, F., Mausner, B., & Snyderman, B. (1959).The Motivation to Work. New York: Johnson Wiley & Sons.
Hofstede, G. (1980). Culture’s consequences. Sage London
Hoppock, R. (1935). Job satisfaction, NY: Harper.
Ittelson. W. H. (1978). Environmental perception and urban experience. Environment and Behavior, 10, 193-213.
Jain, R., & Kaur, S. (2014). Impact of work environment on job satisfaction. International Journal of Scientific and Research Publications, 4(1), 1-8.
James, L. R., & Jones, A. P. (1974). Organizational climate: A review of theory and research. Psychology Bulletin, 81(12), 1096-1112.
Jessen, J. T. (2011). Job satisfaction and social rewards in the social services.Journal of Comparative Social Work. [Online] Available at: http://jcsw.no/local/media/jcsw/docs/jcsw_issue_2010_1_3_article.pdf [Accessed 28 January 2014]
Kalleberg, A. L. (1977). Work values and job rewards: A theory of job satisfaction, American Sociological Review, 42, 124-143.
Koeske, G., Kirk, S., Koeske, R., & Rauktis, M. B. (1994). Measuring the monday blues: Validation of a job satisfaction scale for the human services, Social Work Research, 18(1), 27- 35.
Kong, H., & Baum, T. (2006). Skills and work in the hospitality sector. International Journal of Contemporary Hospitality Management 15, 237-242.
Kong, H., Cheung, C., & Song, H. (2011). Hotel career management in China: Developing a measure scale. International Journal of Hospitality Management 30, 112-118.
Kotter, J.P., & Heskett, J.L. (1992).Corporate culture and performance. The Free Press, New York.
Lee, Y. D., Lain, J. W., & Chen, C. Y. (1999). A study on the measurement of productivity for white-collar employees: A case of electronic industry in Taiwan, The Chinese Military Academy Journal, 14(1), 345-361.
Leiter, M. P., & Maslach, C. (1999). Six areas of worklife: A model of the organizational context of burnout. Journal of Health and Human Services Administration, 21, 472-489.
Levin, I. M. (2000). Five windows into organization culture: An assessment framework and approach, Organization Development Journal, 18(1), 83–94
Lewin, K. (1951). Field theory in social sciences. NY: Harper & Brothers.
Locke,E.A. (1976). The nature and causes of job satisfaction.InM.D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp.1297-1349). Chicago: RandMcNally
MacIntosh, E. W., & Doherty, A. (2010).The influence of organization culture on job satisfaction and intention to leave,Sport Management Review, 13, 106-117.
Maslow, A. H. (1954). Motivation and personality. NY: Harper＆Row.
McCloy, R. A., Campbell, J. P., & Cudeck, R. (1994).A confirmatory test of a mModel of performance determinants, Journal of Applied Psychology. 79(4), 493-505.
McFarland, D. E. (1974).Management: Principles and practices. New York: Macmillan.
Middlemist, R. D.,& Hitt, M. A., (1981).Organizational behavior: Applied concepts.Chicago, Science Research Associations.Inc.
Mondy, R. W.,& Noe, R. M. (1990).Human resource management.Boston: Allyn and Bacon.
Motowidlo, S. J. (2003). Job performance. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Vol.12. Industrial and organizational psychology (pp. 39-53). Hoboken, NJ: John Wiley & Sons.
Nunnally, J. C. (1978). Psychometric theory. NY: McGraw-Hill.
Nadler (1984).The handbook of human resources development.John Wiley &Sons, New York.
Nagendra, A., & Farooqui, S. (2014). The impact of person organization fit on job satisfaction and performance of the employees, Procedia Economics and Finance, 11, 122-129.
Noe, R. A. (2003). Employee training and development(3th ed). New York, NY: McGraw-Hill Press.
 
Ones, D.S., Viswesvaran, C., & Schmidt, F.L. (1993). Comprehensive meta-analysis of integrity test validities: Findings and implications for personnel selection and theories of job performance (Monograph).Journal of Applied Psychology, 78, 679-703.
Ott, J.S. (1989). The organizational culture perspective. CA: Brooks / Cole Publishing Company.
Pan, F. C. (2015). Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel. Tourism Management, 46, 84-91.
Patah, M. O. R., Zain, R. A., Abdullah, D., & Radzi, S. M. (2009). An empirical investigation into the influences of psychological empowerment and overall job satisfaction on employee loyalty: The case of Malaysian front office receptionists. Journal of Tourism, Hospitality & Culinary Art, 1(3), 43-62.
Peter, L. H., & O’Connor, E. J. (1980). Situational constraints and work outcomes: The influences of a frequently overlooked construct, Academy of Management, 5, 391.
Peters, T. J., & Waterman Jr., R. H. (1982).In search of excellence.Harper & Row, New York.
Pettigrew, A. (1979). studying organizational culture, Administrative Science Quarterly, 24, 570-581.
 
Pietro, L. D., Pantano, E., & Virgilio, F. D. (2014). Frontline employees’ attitudes towards self-service technologies: Threats or opportunity for job performance? Journal of Retailing and Consumer Services, 21, 844-850.
Porter, L. W., & Lawler, E. E. (1968).Managerial attitudes and performance. Homewood, IL: Irwin.
Pride, W. M., Hughes, R. J., & Kapoor, J. R. (1991). Business: Houghton Mifflin Co.(Boston).
Robbins, S. P. (1993). Organizational Behavior. N.J. Prentice-Hall Inc.
Robbins, S. P. (1998). Organizational behavior(8th ed). Upper Saddle River, NJ: Prentice Hall International.
Rothmann, S., & Coetzer, E. (2002).The relationship between personality dimensions and job satisfaction, Business Dynamics, 11(1), 29-42.
Rowden, R. W.,& Conine, C. T. (2005).The impact of workplace learning on job satisfaction in small US commercial banks, Journal of Workplace Learning, 1(17),215-230.
Rowland, K, M., Ferris, G. R., & Sherman, J. L. (1983).Activity analysis production and allocation cowls commission for research in economics current issue in personnel of activities. In Koopmans T.C. ed., New York: John Wiley and Sons, pp.33-97.
Rue, L. W., & Byars, L. L. (1992). Management skills and application.Homewood, IL: Irwin.

Saari, L. M., ＆ Judge, T. A. (2004).Employee attitudes and job satisfaction,Human Resource Management, 43(4), 395-407.
Schein, E. H. (1999). The corporate culture survival guide. Jossey Bass (John Wiley and Sons).
Schein, E. H., (1986). What you need to know about organizational culture.Train. Dev. J. 40, 30-33.
Schein, E. H., (1992). Organizational culture and leadership, 2nd ed. Jossey-Bass Publishers, San Francisco.
Schermerhorn, J. R., & Jr. Hunt, J. G., & Osborn, R. N. (1994).Managing organizational behavior. New York: Wiley.
Schermerhorn, J. R., Hunt, Jr. J. G., & Osborn, R. N. (1994).Managing organizational behavior (5th ed.). New York, NY: John Wiley.
Shahzad, F., Luqman, R. A., Khan, A. R., & Shabbir, L. (2012). Impact of organizational culture on organizational performance: An overview, Interdisciplinary Journal of contemporary research in business, 3(9), 975-985.
Shooshtarian, Z., Ameli, F., ＆ Aminilari, M. (2013).The effect of labor's emotional intelligence on their job satisfaction, job performance and commitment, Iranian Journal of Management Studies, 6(1), 27-43.
Skinners, B. F. (1971).Beyond freedom and dignity. NY: Fred A. Knopf.
Smith, P. C., Kendall, L., & Hullin, C. L. (1969).The measurement of satisfaction in work and retirement. Chicago: Rand McNally.
Society for Human Resource Management (SHRM, 2011).2011 Employee job satisfaction and engagement. Retrieved from http://www.shrm.org/Pages/Defau lt.aspx
Spector, P.E. (1997). Job Satisfaction: Application, Assessment, Causes, And Consequences. U.K.Sage Publications .
Stewart, D. (2010). Growing the corporate culture, obtained.from https://www.wachovia.com/foundation/v/index.jsp?vgnextoid=ab411f07760aa110VgnVCM1000004b0d1872 RCRD&vgnextfmt=default on July 9th, 2014
Tabellini, G. (2008). Presidential address institutions and culture. Journal of the European Economic Association, 6(2-3), 255-294.
Thibaut, J.W.,& Kelley, H.H.(1959).The social psychology of groups.NewYork: Wiley.
Thorndike, E. L. (1920). A constant error in psychological ratings, Journal of Applied Psychology, 4(1), 25-29.
Tichy, N. M. (1982). Managing Change Strategically: The Technical, Political, and Cultural Keys.Organizational Dynamics (autumn), pp. 59-80.
Utriainen, K., & Kyngs, H. (2009). Hospital nurses' job satisfaction: A literature review. Journal of Nursing Management, 17(8), 1002–1010.
Veitch, J. A., Charles, K. E., Farley, K. M. J., & Newsham, G. R. (2007). A model of satisfaction with open-plan office conditions: COPE field findings. Journal of Environmental Psychology, 27, 177-189.

Vinita, D., Ken, P., & Ann, M. (2009).The impact of work stress and job satisfaction onturnover intentions, Informa Healthcare, 16(3), 217–231.
Voord, J. M. (2004). Productivity and employee satisafaction in flexble workplaces,Journal of Corporate Real Estate, 6(2), 133-148.
Vroom, V. H. (1962). Ego-involvement, job satisfaction, and job performance,Personnel Psychology, 15, 159-177.
Vroom, V. H. (1964).Work and motivation. NY: John Wiley and Sons.
Walid, B., & Oya, L. T. (1996).A new framework for determing critical success factor in projects. International Journal of Project Management, 14(3), 141-151.
Want, J. (2007). Corporate Culture: Illuminating the Black Hole. St Martin’s Press, New York.
Wexley, K. N., & Latham, G. P. (1981).Developing and training human resources in organizations.Glenview,Illinois: Scott, Foresman and Company.
Wexley, K., & Klimoski, R. (1984). Performance appraisal: An update. In G. Ferris & K. Rowland(Eds.). Research in personnel and human resourcese, 2, 35-79.
Wilkins, A.L., & Ouchi, W. G. (1983). Efficient cultures: Exploring the relationship between culture and organizational performance, Administrative Science Quarterly, 28, 468-481.
Yang, J. T. (2010).Antecedents and consequences of job satisfaction in the hotel industry, International Journal of Hospitality Management, 29, 609-619.
Yeh, Q. J.,& Lai, M. K. (2001). The advancement intention and job attitudes – A study on the career setting of high tech engineers in Taiwan, R&D Management, 31(1), pp.51-62.
Yucel, I.; & Bektas, C. (2012). Job satisfaction, organizational commitment and demographic characteristics among teachers in Turkey: Younger is better? Procedia - Social and Behavioral Sciences, 46, 1598-1608.