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研究生: 楊景翔
Yang, Ching-Hsiang
論文名稱: 運用部落格成功模式探討部落格對購買行為之影響
Using blog success Model to explore the impact of consumers’ purchase behavior
指導教授: 鄭詩瑜
Cheng, Shih-Yu
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理研究所
Institute of Information Management
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 95
中文關鍵詞: 部落格部落格成功部落格經營購買意圖
外文關鍵詞: blog, blog success, blog operation, purchase intention
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  • 作為Web 2.0具代表性的殺手級應用,部落格近年來的快速崛起改變了媒體及網路生態。在社會大眾認為部落格比傳統媒體可靠的情況下,消費者也將此作為重要的資訊參考來源,部落格的經營也相形重要。然而過去的相關研究大多以部落客的角度,也就是蒐集人氣部落格的資料加以分析,卻鮮少以瀏覽者作為研究對象。因此本研究的目的除了想確認部落格確實能夠影響瀏覽者的購買意願,更進而以部落格瀏覽者為研究對象,從信任的角度來探討部落格經營的關鍵因素。
    本研究分為兩階段,首先整理過去有關部落格經營要素的文獻實際建立部落格,並利用問卷調查的方式來證實此部落格能夠對消費者購買意願產生影響。第二階段則修正部落格成功模式,並以信任的角度,將信任作為中介因子建立新的部落格成功模式,並針對有瀏覽過部落格習慣的對象,以問卷調查的方式利用SEM進行此模式的驗證。
    本研究之結果發現部落格確實可以影響讀者之購買意願,且部落格之資訊品質、揭露程度對於讀者對於此部落格之信任程度有影響並進而影響讀者之購買意願,部落格之互動性及部落格名譽則沒有顯著影響。根據此研究結果,企業應該重視部落格作為行銷上的使用,無論是部落客試用產品後所撰寫之試用心得,或是自我經營部落格都是在網路行銷時代裡可進行的策略,且經營部落格時,首重部落格資訊品質的維護及資訊揭露的程度以期能讓讀者產生信任進而影響其購買意願。

    As an important application of Web2.0, blog has been rapidly spreading all around the world. It also has a great impact on traditional media, such as newspaper, television, radio. Because of its up-to-date and communicative characteristics, the public gradually think blog as a more reliable media than the traditional media. Thus, especially for consumers, the information appeared on the blog about consuming experiences could be regarded as trustworthy. However, most prior researchers studied the bloggers as the research subjects. Herein, I intend to find out whether the blog has an impact on consumers’ purchase intention from the view of blog readers. Also, I intend to identify which factors will affect blog popularity.
    The research has two phases. First, based on previous literature review, I establish a blog anonymous and promote my blog by posting it on virtual communities. After it becomes an A-list blog, I conduct a questionnaire to confirm whether the blog guests make consumption after reading the blog. In the second phase, I make another questionnaire according to the modified blog success model and analyze it with the deployment of SEM to identify which factors will influence the success of blog effectively.
    Results of my study find that blog would affect readers’ intention to do consumption. Among all factors, information quality and self-disclosure of blog have positive effect on the trust of readers and purchase intention, but blog interaction and blog reputation don’t. Based on the findings, I suggest the enterprise should take advantage of blog as web marketing tools. They can promote their products through famous blogger or operating a blog by themselves. Most importantly, they should focus on information quality and self disclosure of the blog.

    第一章 緒論...........1 第一節 研究背景.........1 第二節 研究動機........1 第三節 研究目的........3 第四節 研究範圍與限制...3 第五節 研究流程........3 第二章 文獻探討..........5 第一節 部落格基本特性....5 2.1.1 部落格定義.......5 2.1.2 部落格分類方式....7 2.1.3 部落格的特色......8 2.1.4 部落格與傳統網頁比較.9 2.1.5 國內部落格發展......10 第二節 部落格經營 .........14 2.2.1 A-list...........14 2.2.2部落格成功模式......15 2.2.3部落格內容價值......16 2.2.4部落格科技價值......17 2.2.5部落格社會價值.......17 2.2.6電子口碑行銷........18 第三節 國內外部落格評估工具..20 2.3.1 Technorati........20 2.3.2部落格觀察 ..........21 2.3.3奇摩站長分析工具.....23 第四節 部落格成功與消費者行為.23 2.4.1購買意願.............24 2.4.2資訊品質............26 2.4.3 互動性.............28 2.4.4部落格名譽 ...........30 2.4.5 自我揭露............30 2.4.6 信任................31 第五節 文獻小結.............32 第三章 研究方法.............33 第一節 研究(一)............33 3.1.1 研究模型............33 3.1.2 部落格前置..........34 3.1.3 部落格經營要素.......35 3.1.4 部落格介面...........36 第二節 研究(二)............38 3.2.1 研究模型............38 3.2.2 研究假說與衡量變項 ...39 3.2.3 問卷設計與前測.......41 3.2.4 資料收集............45 3.2.5 資料分析............46 第四章 第一階段研究結果.......56 第一節 部落格經營情況.......56 4.1.1部落格營運基本資料.....56 4.1.2部落格成長記錄........57 第二節 問卷資料分析.........60 第三節 小結................63 第五章 第二階段研究結果.......64 第一節 敘述性統計分析.......64 第二節 信效度分析...........68 第三節 結構模式分析.........74 第六章 結論與建議 ............80 第一節 研究發現.............80 第二節 研究貢獻與建議........82 第三節 研究限制與未來........83 參考文獻 ....................84 圖目錄 圖 1-1 研究流程圖.................4 圖 2-1 部落格類型.................7 圖 2-2 網友資訊蒐集的來源管道比例...12 圖 2-3 台灣網友網購前時的比較行為...12 圖 2-4 部落格成功模式..............16 圖 2-5 部落格貼紙.................22 圖 2-6 部落格成功模式(改)..........24 圖 3-1 百大美食部落格採用之系統.....34 圖 3-2 標頭.......................37 圖 3-3 主攔與邊欄..................37 圖 3-4 研究架構圖..................39 圖 3-5 結構方程模式步驟流程圖.......47 圖 4-1 瀏覽頁數來源地區 (台灣地區)...57 圖 4-2 訪客數來源地區 (台灣地區).....57 圖 4-3 部落格成長紀錄...............58 圖 4-4 部落格排名貼紙...............59 圖 5-1 測量模型圖...................70 圖 5-2 假說路徑係數圖...............76 表目錄 表 2-1 部落格定義...................6 表 2-2 部落格特性...................8 表 2-3 部落格與傳統網頁不同的特性.....9 表 2-4 國內部落格發展重大記事年表....13 表 2-5 部落格經營要素...............20 表 2-6 部落格觀察評估指數...........22 表 2-7 常見資訊品質面向.............27 表 3-1 部落格成功因素...............35 表 3-2 資訊品質構面之問項表..........42 表 3-3 自我揭露構面之問項表..........42 表 3-4 部落格名譽構面之問項表........43 表 3-5 互動性構面之問項表............43 表 3-6 信任構面之問項表..............43 表 3-7 購買意圖構面之問項表...........44 表 3-8 前測各構面之信度分析...........45 表 4-1 部落格經營基本資料.............56 表 4-2 部落格排名....................59 表 4-3 每週回應數....................59 表 4-4 基本敘述性資料.................60 表 4-5 店家及消費統計資料.............62 表 5-1 有效樣本基本資料分佈情況表......64 表 5-2 研究變項各構面之敘述統計量......66 表 5-3 各構面之單變項常態性檢定分析....67 表 5-4 模型構面信度分析..............68 表 5-5 測量模型之契合度指標..........71 表 5-6 驗證性因素分析表..............72 表 5-7 區別效度分析.................73 表 5-8 刪除問項後的信度分析..........73 表 5-9 契合模型適配度...............74 表 5-10假說路徑T值表................75 表 5-11各變數間接影響效果整理表.......77 表 5-12本研究間接影響之檢定表.........77 表 5-13假說驗證.....................78

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