| 研究生: |
楊景翔 Yang, Ching-Hsiang |
|---|---|
| 論文名稱: |
運用部落格成功模式探討部落格對購買行為之影響 Using blog success Model to explore the impact of consumers’ purchase behavior |
| 指導教授: |
鄭詩瑜
Cheng, Shih-Yu |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 資訊管理研究所 Institute of Information Management |
| 論文出版年: | 2011 |
| 畢業學年度: | 99 |
| 語文別: | 中文 |
| 論文頁數: | 95 |
| 中文關鍵詞: | 部落格 、部落格成功 、部落格經營 、購買意圖 |
| 外文關鍵詞: | blog, blog success, blog operation, purchase intention |
| 相關次數: | 點閱:85 下載:1 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
作為Web 2.0具代表性的殺手級應用,部落格近年來的快速崛起改變了媒體及網路生態。在社會大眾認為部落格比傳統媒體可靠的情況下,消費者也將此作為重要的資訊參考來源,部落格的經營也相形重要。然而過去的相關研究大多以部落客的角度,也就是蒐集人氣部落格的資料加以分析,卻鮮少以瀏覽者作為研究對象。因此本研究的目的除了想確認部落格確實能夠影響瀏覽者的購買意願,更進而以部落格瀏覽者為研究對象,從信任的角度來探討部落格經營的關鍵因素。
本研究分為兩階段,首先整理過去有關部落格經營要素的文獻實際建立部落格,並利用問卷調查的方式來證實此部落格能夠對消費者購買意願產生影響。第二階段則修正部落格成功模式,並以信任的角度,將信任作為中介因子建立新的部落格成功模式,並針對有瀏覽過部落格習慣的對象,以問卷調查的方式利用SEM進行此模式的驗證。
本研究之結果發現部落格確實可以影響讀者之購買意願,且部落格之資訊品質、揭露程度對於讀者對於此部落格之信任程度有影響並進而影響讀者之購買意願,部落格之互動性及部落格名譽則沒有顯著影響。根據此研究結果,企業應該重視部落格作為行銷上的使用,無論是部落客試用產品後所撰寫之試用心得,或是自我經營部落格都是在網路行銷時代裡可進行的策略,且經營部落格時,首重部落格資訊品質的維護及資訊揭露的程度以期能讓讀者產生信任進而影響其購買意願。
As an important application of Web2.0, blog has been rapidly spreading all around the world. It also has a great impact on traditional media, such as newspaper, television, radio. Because of its up-to-date and communicative characteristics, the public gradually think blog as a more reliable media than the traditional media. Thus, especially for consumers, the information appeared on the blog about consuming experiences could be regarded as trustworthy. However, most prior researchers studied the bloggers as the research subjects. Herein, I intend to find out whether the blog has an impact on consumers’ purchase intention from the view of blog readers. Also, I intend to identify which factors will affect blog popularity.
The research has two phases. First, based on previous literature review, I establish a blog anonymous and promote my blog by posting it on virtual communities. After it becomes an A-list blog, I conduct a questionnaire to confirm whether the blog guests make consumption after reading the blog. In the second phase, I make another questionnaire according to the modified blog success model and analyze it with the deployment of SEM to identify which factors will influence the success of blog effectively.
Results of my study find that blog would affect readers’ intention to do consumption. Among all factors, information quality and self-disclosure of blog have positive effect on the trust of readers and purchase intention, but blog interaction and blog reputation don’t. Based on the findings, I suggest the enterprise should take advantage of blog as web marketing tools. They can promote their products through famous blogger or operating a blog by themselves. Most importantly, they should focus on information quality and self disclosure of the blog.
中文文獻
周立軒(2005)。網誌的使用者與使用行為之研究。元智大學資訊傳播研究所碩士論文。
林克寰(2004)。妳不能不知道的Blog Web Log- - Blog 是甚麼碗糕啊?2004年
10月15日,取自 http://www.ebao.us/portal/showcontent.asp?INDEX=2368
英文文獻
Amichai-Hamburger, Y., Fine, A., & Goldstein, A. (2004). The impact of Internet interactivity and need for closure on consumer preference. Computers in Human Behavior, 20(1), 103-117.
Baker, J. R., & Moore, S. M. (2008). Blogging as a Social Tool: A Psychosocial Examination of the Effects of Blogging. CyberPsychology & Behavior, 11(6), 747-749.
Bansal, H. S., & Voyer, P. A. (2000). Word-of-Mouth Processes within a Service Purchase Decision Context. Journal of Service Research, 3(2), 166-177.
Bickart, B., & Schindler, R. (2001). Internet Forums as Influential Sources of Consumer Information. Advances in Consumer Research, 28(1), 134-134.
Blood, R. (2002). We've got blog:How weblogs are changing our culture Cambridge, MA: Perseus.
Breeding, M. (2006). Web 2.0? Let's get to Web 1.0 first (Vol. 26).
Chatterjee, P. (2001). Online Reviews: Do Consumers Use Them? Advances in Consumer Research, 28(1), 129-133.
Chen, & David, C. (2008). Towards an understanding of the behavioral intention to use online news services. Internet Research, 18(3), 286-312.
Chen, H., & Corkindale, D. (2008). Towards an understanding of the behavioral intention to use online news services. Internet Research, 18(3), 286-312.
Chiu, Y.-B., Lin, C.-P., & Tang, L.-L. (2005). Gender differs: assessing a model of online purchase intentions in e-tail service. International Journal of Service Industry Management, 16(5), 416-435.
Chu, S. C., & Kamal, S. (2008). The effect of perceived blogger credibility and argument quality on message elaboration and brand attitudes : an exploratory study. Journal of Interactive Advertising, 8(2), 1-31.
Cozby, P. C. (1973). Self-disclosure: A literature review. Psychological Bulletin, 79.
Dearstyne, B. W. (2005). BLOGS The New Information Revolution? Information Management Journal, 39(5), 38-44.
DeLone, W. H., & McLean, E. R. (2004). Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model. International Journal of Electronic Commerce, 9(1), 31-47.
Derlega, V. J., & Berg, J. H. (1987). Self-Disclosure: Theory, research, and therapy.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of Price, Brand, and Store Information on Buyers' Product Evaluations. Journal of Marketing Research, 28(3), 307-319.
Du, H. S., & Wagner, C. (2006). Weblog success: Exploring the role of technology. International Journal of Human-Computer Studies, 64(9), 789-798.
Du , H. S., & Wagner, C. (2007). Learning With Weblogs: Enhancing Cognitive and Social Knowledge Construction. IEEE Transactions on Professional Communication, 50(1), 1-16.
Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harrell, G. D. (1997). Influences on consumer use of word-of-mouth recommendation sources. Academy of Marketing Science. Journal, 25(4), 283-295.
Dunn, J. R., & Schweitzer, M. E. (2005). Feeling and Believing: The Influence of Emotion on Trust. [Article]. Journal of Personality & Social Psychology, 88(5), 736-748.
Einwiller, S. (2003). When Reputation Engenders Trust: An Empirical Investigation in Business-to-ConsumerElectronic Commerce. Electronic Markets, 13(3), 196 - 209.
Evans, M. P. (2009). The Aggregator Blog Model: How a Blog leverages Long Tail Economics. Journal of Information Science & Technology, 6(2), 3-21.
Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research.: Addison-Wesley.
Furukawa, T., Matsuo, Y., Ohmukai, I., Uchiyama, K., & Ishizuka, M. (2007). Social Networks and Reading Behavior in the Blogosphere. Paper presented at the International Conference on Weblogs and Socail Media.
Furukawa, T., Matsuzawa, T., Matsuo, Y., Uchiyama, K., & Takeda, M. (2006). Analysis of user relations and reading activity in weblogs. Electronics & Communications 89(12), 88-96.
Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58(2), 1.
Geok Theng, L., & Ng, S. (2001). Individual and Situational Factors Influencing Negative Word-of-Mouth Behaviour. Canadian Journal of Administrative Sciences, 18(3), 163.
Goldsmith, R. E., & Horowitz, D. (2006). Measuring Motivations for Online Opinion Seeking. Journal of Interactive Advertising, 6(2), 1-16.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, r. e., & Tatham, R. L. (2006). Multivariate Data Analysis. NJ: Pearson Education.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet ? Journal of Interactive Marketing 18(1), 38-52.
Herring, Kouper, Scheidt, & Wright. (2005). Conversations in the Blogosphere: An Analysis "From the Bottom Up". Proceedings of the Thirty-Eighth Hawaii International Conference on System Sciences
Herring, Scheidt, Wright, & Bonus. (2004). Bridging the Gap: A Genre Analysis of Weblogs. Paper presented at the Proceedings of the 40th Hawaii International Conference on System Science.
Herzig, A., Lorini, E., Hubner, J. F., & Vercouter, L. (2010). A logic of trust and reputation. Logic Journal of the Igpl, 18(1), 214-244.
Huang, L.-S., Chou, Y.-J., & Lin, C.-H. (2008). The Influence of Reading Motives on the Responses after Reading Blogs. CyberPsychology & Behavior, 11(3), 351-355.
Johnson, T. J., & Kaye, B. K. (2004). Wag the blog: How reliance on traditional media and the Internet influence credibility perceptions of Weblogs among blog users. Journalism & Mass Communication Quarterly, 81(3), 622-642.
Joinson, A. N., Reips, U. D., Buchanan, T., & Schofield, C. B. P. (2010). Privacy, Trust, and Self-Disclosure Online. Human-Computer Interaction, 25(1), 1-24.
Jourard, S. M. (1959). Health personality and self-disclosure. Mental Hygiene, 43.
Jun, C., & Dibb, S. (2010). Consumer trust in the online retail context: Exploring the antecedents and consequences. Psychology & Marketing, 27(4), 323-346.
Keng, C. J., & Ting, H. Y. (2009). The acceptance of blogs: using a customer experiential value perspective. Internet Research, 19(5), 479-495.
Kent, M. L. (2008). Critical analysis of blogging in public relations. Public Relations Review, 34(1), 32-40.
Ki, E.-J., & Hon, L. C. (2007). Testing the Linkages Among the Organization–Public Relationship and Attitude and Behavioral Intentions. Journal of Public Relations Research, 19(1), 1-23.
Klamma, R., Cao, Y., & Spaniol, M. (2007). Watching the Blogsphere : Knowledge sharing in the Web 2.0. Paper presented at the International Conference on Weblogs and Social Media.
Knight, S.-a., & Burn, J. (2005). Developing a Framework for Assessing
Information Quality on the World Wide Web. Informing Science Journal, 8.
Ko, H.-C., & Kuo, F.-Y. (2009). Can Blogging Enhance Subjective Well-Being Through Self-Disclosure? [Article]. CyberPsychology & Behavior, 12(1), 75-79.
Kolari, P., Finn, T., & Lyons, K. (2007). On the structure,properties and utility of internal corporate blogs Paper presented at the ICWSM.
Krishnamurthy, S. (2002). The multidimensionality of blog conversations: the virtual enactment of September 11. Paper presented at the Internet Research 3.0, Maastricht.
Kumar, N., Scheer, L. K., & Steenkamp, J.-B. E. M. (1995). The Effects of Perceived Interdependence on Dealer Attitudes. Journal of Marketing Research (JMR), 32(3), 348-356.
Lee, M., & Youn, S. (2009). Electronic word of mouth (eWOM). International Journal of Advertising, 28(3), 473-499.
Li, Y. M., & Chen, C. W. (2009). A synthetical approach for blog recommendation: Combining trust, social relation, and semantic analysis. Expert Systems with Applications, 36(3), 6536-6547.
Lim, K. H., Sia, C. L., Lee, M. K. O., & Benbasat, I. (2006). Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies. [Article]. Journal of Management Information Systems, 23(2), 233-266.
Lin, H.-F. (2007). The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context. Total Quality Management & Business Excellence, 18(4), 363-378.
Liu, S.-H., Liao, H.-L., & Zeng, Y.-T. (2007). Why Peoplw Blog: An Expectancy Theory Analysis. Issues in Information Systems, 8(2), 232-237.
McKinney, V., Kanghyun, Y., & Zahedi, F. M. (2002). The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. Information Systems Research, 13(3), 296-315.
McMillan, S. J. (2002). Exploring models of interactivity from multiple research traditions: Users, documents, and systems. Handbook of new media, 162-182.
Mei, Q., Liu, C., & Su, H. (2006). A probabilistic approach to spatiotemporal theme pattern mining on weblogs. Paper presented at the Proceedings of the 15th International World Wide Web Conference Committee
Mishne, G., & Glance, N. (2006). Leave a Reply: An Analysis of Weblog Comments. Paper presented at the WWW 2006.
Moorman, C., Deshpandé, R., & Zaltman, G. (1993). Factors Affecting Trust in Market Research Relationships. Journal of Marketing, 57(1), 81-101.
Morgan, R. M., & Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58(3), 20.
Nahapiet, J., & Ghoshal, S. (1998). Social Capital, Intellectual Capital, and the Organizational Advantage. The Academy of Management Review, 23(2), 242-266.
Nardi, B. A., Schiano, D. J., Gumbrecht, M., & Swartz, L. (2004). Why We Blog. Communications of the ACM, 47(12), 41-46.
Nicolaou, A. I., & McKnight, D. H. (2006). Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use.Information Systems Research, 17(4), 332-351.
Papacharissi, Z. (2002). The prsentation of self in virtual life:characteristics of personal home pages. Journalism & Mass Communication Quarterly, 79(3), 643-660.
Qazvinian, V., Rassoulian, A., & Adibi, J. (2006). Observations on Failure in Blogs. Paper presented at the Proc.of the 1st International Conference on Weblogs and Social Media.
Qimei, C., Griffith, D. A., & Fang, W. (2004). The Behavioral Implications of Consumer Trust Across Brick-and-Mortar and Online Retail Channels. Journal of Marketing Channels, 11(4), 61.
Quible, Z. K. (2005). Blogs and Written Business Communication Courses: A Perfect Union. Journal of Education for Business, 80(6), 327-332.
Robert, G. (2006). Tag Clouds in the Blogosphere: Electronic Literacy and Social Networking Language Learning & Technology, 10(2), 8-15.
Schmidt, J. (2007). Blogging Practices: An Analytical Framework. Journal of Computer-Mediated Communication, 12(4), 1409-1427.
Solomon, M. R. (2005). Consumer Behavior: Buying, Having, and Being (6th): Pearson Education, Inc.
Spears, N., & Singh, S. N. (2004). Measuring Attitude Toward the Brand and Purchase Intentions. Journal of Current Issues & Research in Advertising, 26(2), 53-66.
Takhteyev, Y., & Hall, J. (2005). Blogging Together: Digital Expression in a RealLife
Community. University
of Southern California Annenberg Center.
Thevenot, G. (2007). Blogging as a social media. Tourism & Hospitality Research, 7(3/4), 287-289.
Thorson, K. S., & Rodgers, S. (2006). Relationships between Blogs as eWOM and Interactivity, Perceived Interactivity, and Parasocial Interaction. Journal of Interactive Advertising, 6(2), 39-50.
Thorsten, H.-T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet ? Journal of Interactive Marketing 18(1), 38-52.
Trammell, K. D., & Keshelashvili, A. (2005). Examining new influencers: A self-presentation study of A-list blogs. Journalism & Mass Communication Quarterly, 82(4), 968-982.
Walther, J. B., & Parks, M. R. (Eds.). (2002). Handbook of interpersonal communication (3rd ed.): Thousand Oaks.
Westbrook, R. A. (1987). Product/ Consumption-Based Affective Responses and Postpurchase Processes.Journal of Marketing Research (JMR), 24(3), 258-270.
Wright, J. (2006). Blog Marketing.
Xifra, J., & Huertas, A. (2008). Blogging PR: An exploratory analysis of public relations weblogs. Public Relations Review, 34(3), 269-275.
Yang, S.-U. (2007). An Integrated Model for Organization—Public Relational Outcomes, Organizational Reputation, and Their Antecedents. Journal of Public Relations Research, 19(2), 91-121.
Yang , S. U., & Lim, J. S. (2009). The Effects of Blog-Mediated Public Relations (BMPR) on Relational Trust. Journal of Public Relations Research, 21(3), 341-359.