企業在面臨瞬息萬變和高度競爭的環境之下，為了迅速的完成目標及達成較佳的品質，已採取團隊運作的工作模式，而在團隊的運作過程中，任務、專業與成員之特性皆對團隊績效具有舉足輕重的影響。因此，本研究主要是根據交互記憶系統的觀念，探討在一個工作團隊中，其團隊成員如何在任務、專業與成員之間產生認知性的合作後，並隨著時間在其間產生有用的連結，以及透過交互記憶系統的幫助，促使知識能更有效的發現、儲存、運用及擷取，降低群體內知識的重疊性，使得群體能擁有更多不同領域種類的知識，並增進群體的運作績效。

本研究採用電腦模擬的方式，以「Construct」模型作為模擬方法，設計七十二組團隊特性之參數組合，總計模擬次數為936次，並將所獲之936筆資料進行變異數分析驗證假設。

研究結果顯示：(1) 團隊領導者、團隊規模與知識揮發性對團隊績效具有顯著的影響；(2) 隨著知識揮發性的遞增，交互記憶系統無法更正向的影響團隊績效；(3) 隨著團隊規模的遞減，交互記憶系統會更正向的影響團隊品質績效。本研究除了討論造成上述結果的原因外，並根據這些結果，提出理論與實務意涵的說明。

With the highly changes and competitions of modern environment, the enterprise uses the task-oriented team for making consistent efforts to promptly achieve the goal and get the good quality. In the working process of a team, the characteristics of task, expertise and members have vital impact on the group performance. Hence, this article is based on the transactive memory, to explore how the task, expertise and members perceive cognitive interdependence, and become a shared division of cognitive labor with respect to the encoding, storage, retrieval, and communication of information from different knowledge domains, which often develop in groups and can lead to greater efficiency and effectiveness.

This article reports on the effects of 72 different sets of group characteristics on group performance, using a computational model「Construct」as experimental simulation.

The findings include : (1) The group leader, group size and knowledge volatility have a significant effect on group performance; (2) The transactive memory system has no much positive effect on group performance with the increase of the knowledge volatility; (3) The transactive memory system has much positive effect on group performance with the decrease of the group size. However, the study interpretates the findings abovementioned, and explores relevant statements on both theory and practice as well.

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