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研究生： 莊瑞娥
Chuang, Ruey-Er
論文名稱： 發展學習型組織與知識管理對中華郵政績效影響之實證研究
An Empirical Study of Performance on Chung-Hwa Post Co., Ltd. in Taiwan through Developing Learning Organization and Knowledge Management
指導教授： 耿伯文
Kreng, Victor B.
學位類別： 碩士
Master
系所名稱： 管理學院 - 國際管理碩士在職進修專班(IMBA)
International Master of Business Administration(IMBA)
論文出版年： 2006
畢業學年度： 94
語文別： 英文
論文頁數： 123
中文關鍵詞： 學習型組織知識管理 、組織績效
外文關鍵詞： Organizational Performance, Learning Organization, Knowledge Management
相關次數： 點閱：119  下載：2 
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    The Directorate General of Posts was re-organized as the state-run Chunghwa Post Co., Ltd. on January 1, in 2003. It is now in its fourth year. Even more, it has been 110 years since Chunghwa Post was built in China. Although Chunghwa Post faces a more difficult and com-petitive environment especially after privatization, she has been just as profitable as any large private financial institution. It is because of Chunghwa Post continues to develop knowledge management and built a learning organization with the aim of reshaping the postal service into an outstanding and sustainable holistic service provider.
    Through a series of questionnaire survey, the results of this study indicated that the com-prehensive model is valued and there are positive relationships between learning organization and knowledge management. Learning organization has a positive impact on organizational performance. Knowledge management has a positive impact on organizational performance.

    ABSTRACT I ACKNOWLEDGEMENTS II TABLE OF CONTENTS III LIST OF TABLES VI LIST OF FIGURES IX CHAPTER ONE INTRODUCTION 1 1.1 Research Background and Motivation 1 1.2 Research Objective 2 1.3 The Purpose and Scope of the Research 3 1.4 Structure of the Research 4 1.5 Research Process 6 CHAPTER TWO LITERATURE REVIEW 8 2.1 Definition of Relevant Research Constructs 8 2.1.1 Learning Organization 8 2.1.2 Knowledge Management 38 2.1.3 Organizational Performance 52 2.2 Interrelationship among Research Constructs 55 2.2.1 Interrelationship between Learning Organization and Knowledge Management 55 2.2.2 Interrelationship between Learning Organization and Organizational Performance 56 2.2.3 Interrelationship between Knowledge Management and Organizational Performance 58 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 60 3.1 The Conceptual Model 60 3.2 Construct Measurement 62 3.2.1 Learning Organization 62 3.2.2 Knowledge Management 64 3.2.3 Organizational Performance 66 3.3 Hypotheses to Be Tested 67 3.4 Pre-test 67 3.5 Sample Plan 69 3.6 Data Analysis Procedures 69 3.6.1 Descriptive Statistic Analysis 69 3.6.2 Purification and Reliability of the Measurement Variables 70 CHAPTER FOUR RESEARCH ANALYSIS AND RESULTS 73 4.1 Introduction 73 4.2 Descriptive Analysis 73 4.2.1 Data Collection 73 4.2.2 Characteristics of Respondents 75 4.3 Measurement Results for Relevant Research Variables 78 4.3.1 Learning Organization 78 4.3.2 Knowledge Management 80 4.3.3 Organizational Performance 81 4.4 Factor Analysis 83 4.4.1 Learning Organization 84 4.4.2 Knowledge Management 84 4.4.3 Organizational Performance 85 4.5 Reliability Tests 86 4.5.1 Learning Organization 86 4.5.2 Knowledge Management 89 4.5.3 Organizational Performance 90 4.6 Regression 92 4.6.1 The Effect of Knowledge Management on Learning Organization 93 4.6.2 The Effect of Learning Organization on Knowledge Management 94 4.6.3 The Effect of Learning Organization on Organizational Performance 96 4.6.4 The Effect of Knowledge Management on Organizational Performance 98 CHAPTER FIVE CONCLUSIONS AND SUGGESTIONS 102 5.1 Research Conclusions 102 5.2 Research Limitations 105 5.3 Research Suggestions 105 5.3.1 For Chunghwa Post 105 5.3.2 For Future Research 106 REFERENCES 107 APPENDIXES 111 APPENDIX-ⅠSURVEY QUESTIONAIR IN ENGLISH 111 APPENDIX Ⅱ SURVEY QUESTIONNAIRE IN CHINESE 117

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