Video surveillance is one of the most important components of the complete security solution. With the development of the Internet and technologies this important piece of safety is available for average customers not only locally, but also remotely with the help of cloud computing technologies. In the scientific works there are no studies that cover this topic so far. This research aims to find the major factors that will affect customers’ perception of the service quality, and reasons that will drive customers to keep using the service. As it was found, trust can play an important role in identifying the continuance intention to use services; and the seven major factors of VSaaS quality (rapport, reliability, responsiveness, flexibility, features, security, and privacy) would be the major players in defining quality, and hence perceived usefulness and continuous intention to use the services.

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