題 目: 國籍民航機務人員對維修資源管理的安全態度研究
研 究 生: 李代明
指導教授: 戎凱、景鴻鑫博士

本研究之目的，在於了解國籍民航機務人員，在接受維修資源管理訓練之後，是否改善對維修資源管理和安全態度的認知，以及有效的改善其行為。本研究之方法為問卷調查，對象涵蓋兩家航空公司中，直接維修部門的第一線有經驗、執照的機務人員。問卷內容包含6項因素，分別為安全態度、公司認同、員工態度、組織溝通、訓練成效、安全認知。回收有效問卷56份，結果顯示，機務人員對於維修資源管理的看法，普遍呈現高度認同，但對於維修資源管理訓練之內容的理解、以及能否運用卻稍嫌不足。其次，國籍機務人員在受到維修資源管理訓練之後，其行為的改變並非全面性，只有4成多的人員，確實明顯受到相當程度上的影響。本研究同時顯示，對機務人員而言，來自工作環境上的主要壓力有時間不足、人力不足、裝備不足、航材不足和主管等。多數的機務人員認為，造成人為疏失的主要原因有溝通不良、缺乏專業知識、缺乏警覺和疲勞。整體而言，維修資源管理的施行確實有其必要性，但仍需進一步加強改進。

關鍵字：機務人員、維修資源管理、安全態度

Subject: The Study on the Safety Attitude about Maintenance Resource Management of the Aviation Maintenance Technician
Student: Tai-Ming Lee
Advisors: Professor Kay Yong and Hung-Sying Jing

The goal of this research is to understand the change of the behavior and safety attitude about Maintenance Resource Management of the local aviation maintenance technicians. The survey questionnaire used in this research is modified from MRM/Technician Operation Questionnaire. The survey covers the subjects from two major airlines in Taiwan including first line technicians with license .The survey questionnaire considers six factors about the safety attitude , the affiliation to the company, the working attitude , the communications in organization , the training result, the cognition about safety. From the returning fifty six questionnaires, it reveals that most of the technicians agree with the training of MRM. However, regarding the contents and practices, the performance of the local technicians is obviously insufficient. Moreover, the influence of MRM on the behavior changes in not overwhelming, only about forty percents of the technicians express their agreement. For the technicians, the main pressure comes from insufficiency of time, shortage of manpower, lack of equipments and parts, and line managers. Most of the human errors are from lack of communication and knowledge, and fatigue. Totally, after this research, it is found that for the local airlines, MRM training is still mandatory. In the future, it needs further enhance.

Key word: Aviation Maintenance Technicians, Maintenance Resource Management, Safety Attitude

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