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研究生: 傑瑞米
Taws, Jeremy
論文名稱: Cultural Differences and their Influence on Technology Acceptance: An Empirical Study of Taiwanese and Canadian Users
Cultural Differences and their Influence on Technology Acceptance: An Empirical Study of Taiwanese and Canadian Users
指導教授: 鄭至甫
Jeng, Don Jyh-Fu
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所碩士班
Institute of International Management (IIMBA--Master)
論文出版年: 2010
畢業學年度: 98
語文別: 英文
論文頁數: 96
外文關鍵詞: Information Technology, Acceptance, National Culture, Taiwan, Canada, Performance Expectancy, Effort Expectancy, Behavioral Intention.
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  • This thesis examines the cultural differences between Canada and Taiwan and their influence on technology acceptance. A considerable amount of research has been conducted on the topic of technology acceptance. This study aims to incorporate the element of national culture in the UTAUT model and draws a comparison between Taiwan and Canada. Hofstede’s five cultural dimensions scores, identified as Power Distance, Uncertainty Avoidance, Individualism/Collectivism, Masculinity/Femininity and Time Orientation, are compared to scores obtained by this study. Furthermore, the moderating effect that national culture has between Performance Expectancy, Effort Expectancy and Behavioral Intention is assessed. This study attempts to gain insight on how two different cultures may accept new technologies differently. The results obtained show that there is an observable difference between Taiwan and Canada when it comes to technology acceptance. Furthermore, it is acknowledged that the cultural dimension scores obtained in this study are significantly different from those given by Hofstede’s study.

    ACKNOWLEDGEMENTS I ABSTRACT II TABLE OF CONTENTS III LIST OF TABLES VI LIST OF FIGURES VII CHAPTER ONE INTRODUCTION 1 1.1 Research Background. 1 1.2 Research Objectives and Contribution. 4 1.3 Research Organization. 5 CHAPTER TWO LITERATURE REVIEW 8 2.1 Unified Theory of Acceptance and Use of Technology. 8 2.2 Description of Pertinent Study Variables. 9 2.2.1 Performance Expectancy. 9 2.2.2 Effort Expectancy. 11 2.2.3 Behavioral Intention. 12 2.3 National Culture, Definition and Measurement. 13 2.3.1 National Culture Defined. 13 2.3.2 Hofstede’s Cultural Dimensions. 14 2.3.3 Cross-country Cultural Analysis – Taiwan and Canada. 16 2.4 Technology Acceptance, Demographics and National Culture. 20 2.4.1 Performance Expectancy and Behavioral Intention. 20 2.4.2 Effort Expectancy and Behavioral Intention. 21 2.4.3 Effect of Power Distance on Technology Acceptance. 22 2.4.4 Effect of Individualism on Technology Acceptance. 23 2.4.5 Effect of Uncertainty Avoidance on Technology Acceptance. 24 2.4.6 Effect of Masculinity Versus Femininity on Technology Acceptance. 24 2.4.7 Effect of Time Orientation on Technology Acceptance. 25 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 26 3.1 Conceptual Model. 26 3.2 Construct Factors and Items. 27 3.2.1 Performance Expectancy. 27 3.2.2 Effort Expectancy. 28 3.2.3 Behavioral Intention. 29 3.2.4 Culture. 29 3.3 Questionnaire Design and Construct Measurement. 31 3.4 Data Collection Procedure and Sampling Plan. 32 3.4.1 Canadian Respondents. 32 3.4.2 Taiwanese Respondents. 32 3.5 Data Analysis Procedure. 32 CHAPTER FOUR RESEARCH RESULTS 34 4.1 Descriptive Analysis. 34 4.1.1 Data Collection. 34 4.1.2 Characteristics of Respondents. 35 4.2 Factor Analysis and Reliability Tests. 37 4.2.1 Performance Expectancy. 38 4.2.2 Effort Expectancy. 41 4.2.3 Behavioral Intention. 43 4.2.4 Cultural Dimensions. 44 4.3 Hofstede Dimension Comparison. 47 4.3.1 Power Distance. 48 4.3.2 Individualism. 49 4.3.3 Masculinity/Femininity. 49 4.3.4 Uncertainty Avoidance. 50 4.3.5 Time Orientation (Confucian Dynamism). 50 4.4 Confirmatory Factor Analysis (CFA). 51 4.5 Structural Equation Modeling (SEM). 53 4.5.1 Cultural Differences. 53 4.5.2 SEM for Dimensional Differences. 57 CHAPTER FIVE CONCLUSION AND SUGGESTIONS 68 5.1 Discussion of Research Findings. 68 5.2 Cultural Dimension Comparison. 70 5.3 Managerial Implications. 72 5.4 Research Limitations and Suggestions. 74 REFERENCES 76 APPENDICES 81 Appendix 1: Research Questionnaires 81

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