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研究生: 陳筱筠
Chen, Hsiao-yun
論文名稱: 品質指標初次正確率在工程設計上的應用
First time correctness ratio-a quality measure applied on engineering design
指導教授: 張行道
Chang, Shing-dau
學位類別: 碩士
Master
系所名稱: 工學院 - 土木工程學系
Department of Civil Engineering
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 150
中文關鍵詞: 檢查表設計審查初次正確率設計管理品質指標
外文關鍵詞: Quality measure, first time correctness ratio, design review, design management, checklist
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  • 設計工作的品質一直沒有量化的方法。初次正確率(First Time Correctness Ratio, FTCR)是一工程量化品質指標,設計工作找出重點項目,定期檢查,算出項目第一次就做正確的比率。此指標資料收集容易,即時計算品質分數,可簡化品管的繁雜程序。
    整個FTCR中最重要的工作為建立設計重點項目檢查,本研究為公路設計建立檢查表。參考設計管理理論、個案顧問公司工作指導書,及公司層級的部分程序,並多次訪談設計者與業主。文獻理論提出一定的設計管理作法,但訪談設計者發現,由於工作量大,一般工程師都不希望增加設計管理的負擔。但從業主角度,肯定設計檢查表的優點,如明確標準、釐清責任,但不宜加入太細項目。因此,為達業主期望,設計檢查表是設計管理的基本要求。
    檢查表架構分成初設、細設兩階段。初、細設下有前置作業、專業工作、協調整合、設計輸出等四類工作。檢查表項目分成三個層次,第一層為大項目,第三層為檢查最細項,依各專業不同可填入,檢查者通常在第二或第三層勾選。
    檢查表建立後,以四個公路設計計畫測試,共填寫十次。由設計者及審查者勾選項目次數中計算FTCR分數,可呈現不同階段、面向、層次的設計品質績效。而且,檢查工作及填寫的時間花費不多。FTCR能發揮品質管理的實質功能,且滿足ISO 9000:2000對績效量測與改善的規定。

    The quality of engineering design work is difficult to quantify. The First Time Correctness Ratio(FTCR)is a quantitative quality measure that finds out important design items(activities), checks them regularly, and calculates the ratios of work items being done right the first time. The data for FTCR is easy to collect and the quality score can be obtained immediately to simplify the quality procedure.
    The key in FTCR is to establish checklists for design work. This research sets up a checklist for highway design based on design management theory, Work Instructions of consultant company, relevant Quality Procedures at the consultant company level, and interviews with designers and owners. Because of heavy work load, designers do not want the burden of design management. But the owners acknowledge the advantages of checklists such as unifying standards and distinguishing responsibilities, without being too detailed. Therefore, in order to meet owners’ expectation, the checklist is the basic requirement for designer’s management.
    In terms of structure and composition, the checklist is divided into preliminary and detailed design stages, under which there are four dimensions: starting activities, discipline work, coordination/ integration, and design output. Under the four dimensions, check items are divided into three layers in which the first layer includes major ones and the third most detailed ones. The reviewer checks the items at the second or third layer.
    After the checklist was set up, it was tested on four highway design projects and filled out ten times in three months. The FTCR scores were calculated from the reviewer’s evaluation of the work items done. The reviewer’s time spending for reviewing and filling out is less than one hour each time. FTCR can develop the essential function of quality management, and meet the requirement of performance measurement and improvement stipulated by ISO 9000:2000.

    摘要 i Abstract ii 誌謝 iii 目錄 iv 表目錄 xv 圖目錄 xvi 第一章 緒論 1 1.1 研究動機 1 1.2 研究目的 2 1.3 研究方法與步驟 3 第二章 文獻回顧 5 2.1 設計理論 5 2.1.1 設計的重要 5 2.1.2 設計工作的性質 6 2.1.3 系統觀點 6 2.2 設計管理 8 2.2.1 管理過程 9 2.2.2 品質管理 10 2.2.3 績效評估 11 2.2.4 設計審查 12 2.2.5 審查管理 14 2.3 管理工具 15 2.3.1 檢查表 15 2.3.2 進度表 16 2.3.3 其他工具 17 第三章 設計工作與管理 18 3.1 設計工作現況 18 3.1.1 設計時間與進度 18 3.1.2 工作量 19 3.1.3 設計後變更 19 3.2 管理方式 20 3.2.1 設計管理 20 3.2.2 設計審查 24 3.2.3 檢查表使用 28 3.3 業主看法 29 3.3.1 設計品質 30 3.3.2 設計管理 32 3.3.3 設計審查 36 3.3.4 承包商看法 38 3.4 基本管理要求 39 第四章 檢查表之建立 41 4.1 發展理念 41 4.1.1 資深與資淺人力的分工 41 4.1.2 檢查表架構與項目 43 4.2 初步、細部設計重點項目 44 4.2.1 前置作業 45 4.2.2 專業工作 46 4.2.3 協調工作 47 4.2.4 設計輸出 49 第五章 試用過程與結果 51 5.1 試用過程 51 5.1.1 檢查表的使用說明 51 5.1.2 填寫時機 52 5.1.3 初次正確率的計算 53 5.2 試用結果 59 5.2.1 設計品質檢查結果 59 5.2.2 花費時間 64 5.2.3 實施檢查表的問題與改進 65 5.3 檢查項目之權重 67 5.3.1 權重的分配 67 5.3.2 加入權重後的初次正確率 68 5.4 各計畫FTCR比較 70 第六章 結論與建議 74 6.1 結論 74 6.2 建議 76 參考文獻 78 附錄一 設計重點項目檢查表 82 附錄二 設計管理與設計審查訪談問題 97 附錄三 訪談紀錄 99 附錄四 初步設計成果檢查案例 138 自述 150

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