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研究生: 郭鎮球
Gow, Jean-Chyou
論文名稱: 結合智慧資本與平衡計分卡觀點之經營績效評估---以無線廣播媒體為例
指導教授: 耿伯文
Kreng, Victor B.
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系碩士在職專班
Department of Industrial and Information Management (on the job class)
論文出版年: 2005
畢業學年度: 93
語文別: 中文
論文頁數: 80
中文關鍵詞: 資料包絡法。平衡計分卡智慧資本
外文關鍵詞: data envelopment analysis, intellectual capital, balanced scorecard
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  • 摘要
      面對年底新一波廣播頻率重整與開放,無形中亦將聽眾群瓜分、區隔而形成了激烈的競爭態勢。媒體本就是需要創意且不斷創新的事業體,但這其中牽涉到電台本身的知識能力,因為電台執行的是一項傳播工作,需判斷、分析、擷取外部有用的資訊與知識,經由內部的轉移、整合、創新而後成為聽眾所願意接收的訊息,再經由聽眾的回饋修正企畫、製作的方向而形成一種組織內特有的資產,而此一流程又需靠組織良好的學習能力方能發揮效益。許多專家學者均強調,知識型的產業型態將是未來台灣企業所需經營與注重的要項,但是在此過程中,傳統的會計原則並無法完整的表現出知識型企業在無形資產上的經營與獲利能力,因此有許多學者與企業漸漸地投入這方面的研究,但是目前大多數智慧資本的討論文獻只針對其概念與方法做敘述式的介紹,而在具體的評估和綜合性的衡量方面,相關的研究仍然有限。
      因此,本研究的目的在於建構適合我國媒體產業的智慧資本評估模式,以及深入探討該產業智慧資本的現況。以過去文獻學者所探討的智慧資本相關議題為基礎,並結合平衡計分卡的績效評估特性,以建立一整體性的分析架構,另透過資料包絡分析方法,作為進一步討論與分析該產業的智慧資本經營現況。
    關鍵詞:智慧資本,平衡計分卡,資料包絡法。

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    目錄 摘要..........................................i 誌謝..........................................ii 目錄..........................................iii 圖目錄........................................v 表目錄........................................vi 第一章緒論....................................1 第一節研究背景與動機..........................1 第二節研究目的................................4 第三節研究流程................................4 第二章文獻探討................................6 第一節智慧資本................................6 第二節平衡計分卡..............................16 第三節智慧資本與平衡計分卡之相關文獻..........25 第三節資料包絡分析法..........................28 第四節小結....................................38 第三章研究架構與方法..........................39 第一節研究架構與限制..........................39 第二節研究變項選取與說明......................40 第三節資料的來源與處理........................45 第四節DEA 效率分析模式與運用..................47 第四章實證分析與研究結果......................51 第一節基本資料統計分析........................51 第二節各種效率值之求解........................59 第三節評估結果分析............................63 第四節目標改善空間及比較......................65 第五章結論與建議..............................70 第一節結論....................................70 第二節建議....................................72 參考文獻......................................73 附錄..........................................78

    參考文獻

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