| 研究生: |
羅淇睿 Lo, Chi-jui |
|---|---|
| 論文名稱: |
台灣電子化政府員工對其直屬長官領導行為認知之研究-以高雄市政府為例 A Study of Taiwan e-Government Employees' Perceived Leadership to their Supervisors - A case of Kaohsiung City Government |
| 指導教授: |
謝佩璇
Hsieh, Pei-hsuan |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 資訊管理研究所 Institute of Information Management |
| 論文出版年: | 2009 |
| 畢業學年度: | 97 |
| 語文別: | 中文 |
| 論文頁數: | 95 |
| 中文關鍵詞: | 領導行為 、認知心理學 、電子化政府 |
| 外文關鍵詞: | Leadership, Cognitive psychology, E-government |
| 相關次數: | 點閱:93 下載:4 |
| 分享至: |
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在全球化的時代,人們皆能透過網路獲取所需要的資訊,而各國政府也努力將資訊與服務放上網路,希望可以使國民的生活更加舒適與便利。根據文獻可知政府的電子化屬於組織創新的過程,領導者在其中扮演一個重要的角色,公家機關人員不易調動其職位卻可能出現不利於進行組織創新的領導行為。目前台灣政府電子化已有相當的準備度,本研究目的即在探討電子化政府和領導行為相關文獻,並彙整各學者們對於電子化政府的領導行為之建議,再從認知心理學觀點設計創新實驗情境,以深入了解台灣電子化政府各級領導者的領導行為。
本研究依據Bass & Avolio(1997)所設計的多維度領導行為問卷(稱為MLQ, Multifactor Leadership Questionnaire),結合「認知心理學的視覺感受性測試」與「領導行為的感受性測試」發展創新的領導行為動畫實驗情境,以檢測領導者的領導行為,探討高雄市政府任職的公務人員在電子化政府此創新的組織型態下,對其部會首長的領導行為所具有的認知。
本研究共355位高雄市政府員工觀看動畫實驗情境,並回收336份有效資料。主要的實證結果如下:(1)教育程度為「高中(含)以下」的填答者對於其領導者的領導行為認知是偏向「非轉換型領導」,「大學、專科」的填答者則是偏向「轉換型領導」;(2)「高中(含)以下的女性」的填答者對於其領導者的領導行為認知是偏向「非轉換型領導」;(3)「教育程度高中(含)以下且服務年資超過17年」的填答者對於其領導者的領導行為認知是偏向「非轉換型領導」。研究發現,影響高雄市政府員工領導行為認知最大的因素是「教育程度」。
此研究有助於未來擔任台灣電子化政府各階層領導者,能適度的給予員工鼓勵或實際上的獎賞,以激發其工作潛力,為組織做出更大的貢獻。預期未來的台灣電子化政府各部門和整體政府提供國民更有效率的服務,也充分發揮台灣在世界上電子化政府的優勢。
In the era of globalization, people can easily retrieve information from the Internet. Governments around the world are thus dedicated to provide online services to ease people's life. For example, Taiwan government has been electronized in every aspect of the services and has been regarded a well-constructed e-government around the world according to the literature. To be noted, the electronization of the government (or called e-government) is a type of organizational innovations that leaders usually play important roles in the organization.
However, the organizational leaders are easily replaceable if necessary. It is unusual to replace a governmental leader when improper behaviors or attitudes found in the process of leading this type of innovative organization. This research is to discuss the related literature of e-government and leadership. Kaohsiung government, a city level of Taiwan government in the southern part of Taiwan, is the data source of this research. The employees’ perceived leadership to their supervisors of Kaohsiung government is this research’s focus.
To examine the supervisors’ leading behaviors of Kaohsiung city government, an innovative animated design in different experimental situations is developed based on the concepts of Bass & Avolio’s (1997) Multifactor Leadership Questionnaire (MLQ). The innovative design is combined with 'the visual conception test of cognitive psychology' and ‘the conception of leadership’. Thus, Kaohsiung city e-government employees’ perceived leadership to their supervisors is found and discussed.
This research invites 355 employees of Kaohsiung city e-government to participate in all experimental situations (14). As a result, 336 valid samples are collected and analyzed. It is found that: (1) The employees whose highest education are at senior high schools or even below tend to perceive their supervisors having transaction and Laissez-Faire leadership. Contrarily, the employees who receive bachellor’s or above highest degrees tend to perceive their supervisors having transformation leadership. (2) The female employees whose highest education are at senior high school or even below tend to perceive their supervisors having transaction and Laissez-Faire leadership. (3) The employees whose highest education are at senior high school (or even below) and have served in Kaohsiung city e-government for more than 17 years tend to perceive their supervisors having transaction and Laissez-Faire leadership.
Overall, the influential factor to the employees’ perception in Kaohsiung city e-government is their ‘education background.’ This research finally discusses ways to encourage the governmental employees having on-job training. It is expected that in this way the employees find their working potential and make more contributions to the government they serve. It is also expected that in the near future more evidences of efficient services are found in Kaohsiung city e-government as well as the whole Taiwan e-government. Taiwan shall be going to continuously possess its advantages in the electronization of the government around the world.
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