如同國際情勢，在臺灣，每三十三個人之中有一位來自東南亞的訪客。在異鄉工作的他們，冀望能透過寄回家鄉的薪資，打造更美好的未來，但是，這些移民工作者想要駐足臺灣，就必須遵守不同程度的剝削行為，持續在艱苦且不理想的工作環境中勞動。與此同時，國際間的相關公會丶非營利組織、政府，甚至是想要協助移民工作者的人也在透過服務範圍十分多元的數位服務，為移民工作者提供協助，例如應用司法案例數據庫、依法申訴的通知、追蹤輪班紀錄及傳播重要消息。
　　為了瞭解在臺移民工作者的數位服務，本研究以行動研究方法切入。在初步的行動中，研究員透過訪談及觀察，收集在臺菲律賓移民工作者（菲籍移工）的需求以及服務提供者的背景。本研究透過訪談發現，許多菲籍移工在經濟和文化壓力的驅使下，承擔了不滿意的工作條件以及累人的額外工作。同時，觀察社群平台與影像紀錄社群，可以發現他們以僅有的休息時間記錄豐足的在臺生活。然而，隨之而來的COVID-19大流行卻彰顯出菲籍移工服務系統的脆弱，並指出在數位服務與品質良好之資訊系統方面的迫切需求。
　　在下一步的行動中，本研究評估了為在臺移民工作者提供的各式數位服務，最後選定隸屬勞動部勞動力發展署的外國勞工權保護的資訊網站（Portal），使用heuristic markup進行進一步分析。該網站的現階段問題及Portal的服務旅程圖也成為後續行動的目標。
　　在最後的行動中，本研究針對選定的議題，建構了Portal的用戶界面（UI）設計原型。菲藉移工受測者透過易用性測試提供的反饋，顯示介面設計原型的主頁更直覺、常見問答部分大受歡迎，以及引導系統很糟，不過，更重要的是多次提及需要優化在服務旅程圖中未選定的其他議題。
　　本研究以Portal的數位服務建議為結論，並具體地將該建議與在臺移民工作者地的整體狀況進行連結。

Echoing a global trend, for every 33 persons in Taiwan, there is one contracted guest worker from Southeast Asia. These residents seek to build a better future by working abroad to send money back home, but their stay is dependent on continuous labor in strenuous, less-desirable occupations, and compliance with varying levels of exploitation. In parallel, industry actors, nonprofits, governments, and individuals alike across the globe are employing digital technologies in services aimed at supporting migrant workers. From judicial case databases to compliance reporting to work shift trackers to strategic messaging, there is a broad range of digital services.
　　To understand the potential of digital services for migrant workers in Taiwan, this study used an action research approach. In the first actions, knowledge of Filipino migrant worker (OFW) needs and service providers in Taiwan was gathered through interviews and observations. Driven by financial and cultural pressures, many OFWs take on tiring extra work and are dissatisfied with conditions. Meanwhile, social media and an up-and-coming vlogging scene reveal a thriving community making the best of their little free time. Later, the COVID-19 pandemic revealed the fragile contexts of OFW support systems and reiterated the urgent need for digital services and quality information systems.
　　In the second grouping of actions, digital services for migrant workers in Taiwan were considered. The Taiwanese government's Information Site of Foreign Worker Rights Defence (Portal) was selected for further analysis through heuristic markup. The issues of the Portal and its integration in the service journey provided targets for following actions.
　　During the final phase, a user interface (UI) prototype of the Portal was created in response to selected issues. A usability testing session with OFW participants provided feedback: the homepage feed was intuitive, navigation was worse, and the FAQ section most exciting. However, more importantly, the results verified the need for fixing the other untargeted points in the service journey.
　　In the conclusion, final suggestions for the Portal digital service were made, and the results contextualized in relation to the overall situations of migrant workers in Taiwan.

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