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研究生：	楊詩潔 Yang, Shih-Jie
論文名稱：	以魅力工學研究法建立心理諮商牌卡之設計準則 Application of Miryoku engineerieng Method to set up the rule of designing counseling cards.
指導教授：	陳璽任 Chen, Hsi-Jen
學位類別：	碩士 Master
系所名稱：	規劃與設計學院 - 工業設計學系 Department of Industrial Design
論文出版年：	2018
畢業學年度：	106
語文別：	英文
論文頁數：	161
中文關鍵詞：	魅力工學、評價構造法、心理諮商、治療媒材、牌卡設計
外文關鍵詞：	Miryoku Engineering, Evaluation Grid Methods, Psychological counseling, Therapeutic Media, Card Design
相關次數：	點閱：232 下載：3
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心理諮商被定義為一種建立於特殊關係的談話治療，它提供了一個機會與安全的環境讓人們分享經驗、學習洞察及改變既有行為。諮商的議題很廣泛，包含人際關係、培養自信心、增進情緒因應技巧等等。個案藉由諮商師的引導分享經驗、回饋，進而學習。而治療成效主要取決於治療師的技巧及個案的投入程度。治療師如果搭配使用非口語的工具會提高個案在諮商過程中的投入程度。
近年來，心理治療漸漸引入不同工具到諮商情境中，作為促進對話的媒介。部分研究指出，相較於傳統口語交流的方式，遊戲是能讓學習更有成效且更容易被接受的。在心理治療的場域中，使用牌卡的團體相較於純談話性團體來說，也更受到歡迎。然而，現在僅有少數牌卡是專為心理諮商所設計的，也尚未有心理治療牌卡的設計準則存在。因此，本研究的目的在於：透過魅力工學EGM訪談，找出好用的牌卡所具備之要素，並以此為基礎，提出心理牌卡的設計準則。
研究主要透過四個實驗階段來萃取魅力因子：(1)代表性牌卡蒐集與篩選。(2)取得牌卡設計特徵之質性資料。(3)以品質模型(Kano Model)對設計特徵進行分類整理。(4)統計分析與驗證。經由對專家深入訪談，取得牌卡之各類設計要素，透過對目標族群之問卷調查等步驟來分析其結果，整理出認同度較高之各類牌卡設計要素品質。
依據魅力工學EGM，訪談5位具有豐富牌卡經驗的心理師，透過研究過程得到結論：(1)牌卡設計要素的上位因子及其相對應的具體描述(中位及下位)，做為諮商牌卡設計特徵的評價項目。 (2)透過目標族群進行問卷分析(品質模型)了解牌卡設計要素中，何者為魅力品質、一元品質、必需品質、無異品質及反向品質。(3)建立牌卡設計方向的建議，提供有效的參考資訊讓牌卡設計者運用。

Counseling is defined as a talk therapy based on a special relationship that provides an opportunity and a safe environment for people to share experiences, learn insights, and change existing behavior. The topics of consultation are wide-ranging, including interpersonal relationships, developing self-confidence, enhancing emotional response skills, and so on. The case is shared with the guidance of the Counselor to share experience, feedback, and then learn. The effect of treatment depends mainly on the skill of the therapist and the degree of involvement of the case. If the therapist is paired with a nonverbal tool, it will increase the level of involvement of the case in the consultation process.
In recent years, psychotherapy has gradually introduced different tools into the consultative context as a medium for promoting dialogue. Some studies point out that games can make learning more productive and easier to accept than traditional oral communication. In the field of psychotherapy, the groups that use cards are more popular than the pure talk groups. However, only a handful of cards are currently designed for psychological counseling, and there are no recommendations for the design of counseling cards. Therefore, the purpose of this study is to: through the Miryoku research method, find out the useful cards have the elements, and on this basis, put forward the counseling card design recommendations.
The study was focused on four experimental stages to extract the Miryoku element: (1) Counseling card collection and screening. (2) Obtain the quality data of the card design characteristic. (3) The quality model (Kano models) to classify the design features. (4) Statistical analysis and verification.
According to the Miryoku engineering research, interview 5 A psychologist with rich experience in cards has concluded through the study process: (1) Card design elements of the upper factors, including convenience, trust and intimacy, and the corresponding specific description of the project ( i.e. design elements ) , as a counseling card design characteristics of the evaluation project. (2) Through a two-dimensional quality model questionnaire analysis of the target population with the experience of using card in clinical field, the author sums up the attractive quality, one-dimensional quality and must-be quality, indifference quality and reverse quality classification. (3) Based on the analysis and evaluation of the consumer satisfaction coefficient and the construction of the interview data, the author tries to put forward the suggestion of the card design direction by using the high evaluation of the domestic and foreign existing cards, and provides effective reference information for the card designer to use.

摘要	ii
ABSTRACT	iii
誌謝	v
TABLE OF CONTENTS	vi
LIST OF TABLES	viii
LIST OF FIGURES	ix
CHAPTER 1 INTRODUCTION	1
1.1 Research Background And Motivation	1
1.2 Research Purposes	2
1.3 Research Scope And Limitations	2
1.4 Research Framework	3
CHAPTER 2 LITerature review	5
2.1 Psychological Counseling	5
2.1.1 Factors Affecting Consultative Effectiveness	5
2.1.2 Object Relation Theory	7
2.2 Games And Learning	8
2.2.1 Game Theory	8
2.3 Consultative Media Materials	10
2.3.1 The Application Of Media Materials	10
2.4 Miryoku Engineering	14
2.4.1 Evaluation Grid Method, EGM	14
2.4.2 Quality Model (Kano Model)	15
CHAPTER 3 Research methods and experimental planning	19
3.1 Experiment Flow	19
3.2 Subjects	20
3.3 Research Samples	20
3.4 Extract Miryoku Elements	23
3.4.1 EGM Interview Process And Interview Structure	23
3.4.2 Kano Two-dimensional Quality Model	24
3.5 Summary	24
CHAPTER 4 experimental results and analysis	26
4.1 Design Elements And Analysis Of Cards	26
4.1.1 Subjects Of EGM Interview	26
4.1.2 Construct An Evaluation Structure Map	26
4.1.3 Analysis Of The Design Elements Of Counseling Cards	27
4.2 Kano Two-dimensional Quality Analysis	31
4.2.1 Research Objects	31
4.2.2 Two-dimensional Quality Questionnaire	32
4.2.3 Kano Quality Analysis	33
4.2.4 Counseling Card Design Elements Quality Classification	39
4.2.5 Analysis Of Consumer Satisfaction Coefficient	40
CHAPTER 5 Conclusions and recommendations	50
5.1 Conclusions	50
5.2 Recommendations And Discussion On The Design Of Counseling Cards	59
5.3 Follow-up Studies And Recommendations	61
REFERENCES	69
Appendix A Samples of counseling cards	70
Appendix B two-dimensional questionnaire for Exploring the design elenents of counseling cards	73
Appendix C Samples of counseling cardsChinese version of the thesis	85
                                    

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