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研究生: 林可欣
Lin, Ke-Hsin
論文名稱: 運用同儕教學法於使用性評估之可行性探討
A feasibility study on peer tutoring method applied to usability evaluation
指導教授: 張育銘
Chang, Yu-Ming
學位類別: 碩士
Master
系所名稱: 規劃與設計學院 - 工業設計學系
Department of Industrial Design
論文出版年: 2005
畢業學年度: 93
語文別: 中文
論文頁數: 105
中文關鍵詞: 共同發現法同儕教學法發聲思考法使用性
外文關鍵詞: Peer tutoring, Usability, Thinking-aloud, Co-discovery
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  •   本研究將曾運用於兒童教育的同儕教學法應用於向量繪圖軟體的使用介面研究,並同時與傳統使用性評估方法中的共同發現法及發聲思考法比較。最後目的在探討同儕教學法的實驗可行性,並提供未來使用性研究者應用於使用性研究的實施建議。
      本研究共有三個實驗,實驗方法分別為同儕教學法、共同發現法與發聲思考法。經實驗觀察獲得使用性問題中,包含同儕教學法有71項、共同發現法有119項、發聲思考法有77項。研究分析依性質分為質性與數性兩個部份:質性研究的部份是將所獲得之使用性問題依發生因素與使用能分類並比較方法之間的差異;數性研究的部份是將使用者滿意度評價作單因子變異數分析與平均及標準差的散佈分析。
      研究結果發現,透過同儕教學法訊息傳遞的過程可有效了解使用者容易產生的問題以及應用該法於成人實驗對象的使用性研究是可行的。比較三法得到,同儕教學法是受測者最容易配合的的方法,共同發現法可發掘較多功能的問題並了解受測者對系統的看法與喜好,發聲思考法對受測者有較大的負擔且較難配合研究者的實驗要求。最後並提出未來研究者應用同儕教學法於使用性評估之實施建議。

      Peer tutoring used in education of children was applied to usability evaluation in this study and compared with Co-discovery method and Thinking-aloud method. The purpose is to discuss the feasibility of peer tutoring and provide suggestions to usability researchers in the future researches.
      There were three experiment methods in this study, including the peer tutoring, the co-discovery method , and the thinking-aloud method. Through the observation during the experiments, we got 71 usability problems in the peer tutoring method,119 usability problems in the co-discovery method, and 77 usability problems in the thinking-aloud method.
      The analysis was divided into two parts- the qualities analysis and the quantitative analysis. In qualities analysis, the differences of causes and functions were compared between methods. In qualities analysis, the investigator analyzed the satisfaction by one-way ANOVA and scatter chart of averages and standard deviations.
    It is effective to observe the usability problems by the peer tutoring approach and feasible to perform with adults experimenters. The peer tutoring approach is the most easily executed. The co-discovery method is the better method to observe various functions and to understand experimenters’ opinions and favors. The experimenters had much cognitive load in the thinking-aloud method.

    目錄 中文摘要.................................................Ⅰ 英文摘要.................................................Ⅱ 致謝.....................................................Ⅲ 目錄.....................................................Ⅳ 圖目錄...................................................Ⅶ 表目錄...................................................Ⅸ 【本文目錄】 第一章 緒論 1-1 研究背景與動機....................................1 1-2 研究目的..........................................3 1-3 研究範圍與限制....................................4 1-4 研究架構與流程....................................5 第二章 文獻探討 2-1 使用性............................................6 2-1-1 使用性問題........................................7 2-1-2 使用性評估方法....................................8 2-1-3 使用性量測........................................9 2-1-4 使用性評估方法的選擇..............................9 2-2 共同發現法、發聲思考法與同儕教學法................11 2-2-1 共同發現法........................................11 2-2-2 發聲思考法........................................12 2-2-3 同儕教學法........................................14 2-2-3-1 同儕教學法類型....................................15 2-2-3-2 同儕教學法於使用性評估之運用......................17 2-3 同儕教學法、發聲思考法與共同發現法之比較..........19 第三章 實驗規劃與研究方法 3-1 實驗架構與說明....................................20 3-2 實驗對象物與受測者挑選............................22 3-2-1 軟體使用經驗調查..................................24 3-2-2 實驗對象物........................................24 3-2-3 受測者............................................25 3-3 受測者配置........................................25 3-4 實驗設備..........................................27 3-5 任務設計..........................................27 3-5-1 基本功能..........................................27 3-5-2 範例..............................................28 3-5-3 測驗..............................................29 3-6 實驗規劃..........................................30 3-6-1 實驗一 同儕教學法.................................30 3-6-2 實驗二 發聲思考法.................................33 3-6-3 實驗三 共同發現法.................................35 3-7 使用者滿意度問卷..................................37 第四章 研究分析 4-1 使用性問題產生因素分析............................40 4-2 使用性問題功能類型分析............................50 4-3 滿意度分析........................................55 4-3-1 學習型式滿意度分析................................55 4-3-2 學習形式滿意度與實驗方法差異分析..................57 4-3-3 使用者學習成效滿意度..............................61 4-4 同儕教學法、共同發現法及發聲思考法實驗過程觀察....66 4-4-1 同儕教學法........................................66 4-4-2 共同發現法........................................69 4-4-3 發聲思考法........................................70 第五章 結論與建議 5-1 研究成果..........................................72 5-2 後續研究建議......................................74 參考文獻 中文部份..................................................75 西文部份..................................................76

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