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研究生: 陳立群
Chen, Li-Chun
論文名稱: 組織犬儒主義對工作投入的中介效果之研究
A Study of the Intermediating Effect of Organizational Cynicism on Job Involvement
指導教授: 莊雙喜
Chuang, Shuang-Shii
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 128
中文關鍵詞: 組織公正組織犬儒主義工作投入內外控人格特質
外文關鍵詞: Organizational Justice, Cynicism, Job Involvement, Locus of Control
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  • 自二十一世紀以來,全球性的金融海嘯不斷的上演,台灣各企業也祭出了許多政策,尤其以科技業發展出所謂的”無薪假”,在台灣企業為之流行,但也在無形間傷害了員工士氣及公司績效。本研究即在探討企業執行政策時的組織公正程度,是否能提升員工工作投入心態,進而提升工作績效。此外,本研究亦將探討組織犬儒,對工作投入狀況的影響;員工人格特質的交互作用對組織犬儒及工作投入分別的影響;因此,本研究以台灣中型以上企業員工為研究對象,採隨機抽樣法,共發出問卷524份,有效回收問卷194份,經由差異、相關、複迴歸等統計分析後,實證調查結果,獲致如下重要發現:
    一、就員工對於組織公正程度、個人組織犬儒程度與工作投入的關係而言,可以發現以下的現象:
    (一)企業的組織公正程度越高,員工的工作投入程度也會愈高。
    (二)組織公正程度越高,員工的組織犬儒程度愈低。
    (三)組織犬儒程度愈低,員工的工作投入愈高。
    二、組織公正中的程序公正及資訊公正,對工作投入有顯著正向影響。
    三、組織犬儒對工作投入,有顯著的負向影響。
    四、組織犬儒對於組織公正及工作投入兩者間,具有中介效果。
    五、內外控人格特質對於組織公正及組織犬儒間,具有干擾效果;對於組織犬儒及工作投入間,亦具有干擾效果。

    Since the twenty-first century, the global financial crisis continues to be staged. Enterprises in Taiwan have resorted to a number of policies, particularly in the technology industry developed the so-called "no-pay leave" which is popular in Taiwanese companies, but it caused damages between the staff morale and performance. This research investigated that while the company executes a policy which is fair or unfair will affect the level of employee’s job involvement. Then, it will influence employee’s performance. Besides, this research also examine the relationship between job involement and cynicism; How about the interaction of personality traits influence to cynicism and job involvement? Therefore, this research is based on medium-sized enterprises above the employees as subjects. The methodology uses random sampling. The questionnaires sent out by 524 and effective questionnaires are 194. They are analyzed by statistic methods of t-test analysis of independence, analysis of variance (ANOVA), Pearson’s product-moment correlation, and multiple regression analysis. The result confirms several important discoverier as follows:
    1. As the relation on organzational justice and cynicism and job involvement, it can be summarized below:
    (1) The higher organizational justice, the higher is the degree of job involvement.
    (2) The higher organizational justice, the lower is the degree of cynicism.
    (3) The lower cynicism, the higher is the degree of job involvement.
    2. There is a positive correlation in the procedural justice and informational justice of organizational justice and job involvement.
    3. There is a nagetive correlation in the cynicism and job involvement.
    4. Cynicism has mediating effect between organizational justice and job involvement.
    5. Locus of control of personality trait has moderating effect between organizational justice and cynicism; between cynicism and job involvement.

    第壹章 緒論1 第一節 研究背景1 第二節 研究動機3 第三節 研究目的5 第四節 研究流程7 第貳章 文獻探討9 第一節 犬儒主義9 第二節 工作態度15 第三節 人格特質23 第四節 組織公正29 第五節 犬儒主義、人格特質、工作態度、組織公正之間的關聯性35 第参章 研究設計與方法39 第一節 研究架構39 第二節 研究假設41 第三節 研究變項操作型定義及衡量工具來源43 第四節 研究對象與抽樣方法53 第五節 資料分析方法61 第肆章 實證研究分析與結果63 第一節 樣本及各研究變項之描述性統計分析63 第二節 個人屬性在各研究變項上之差異分析65 第三節 各研究變項之相關分析81 第四節 相關研究變項之迴歸分析85 第五節 量表信效度檢驗89 第六節 組織犬儒主義之中介效果分析101 第七節 內外控人格特質之干擾效果分析103 第八節 研究假設驗證結果彙整109 第五章 結論與建議113 第一節 結論113 第二節 建議115 參考文獻117 附錄125 表目錄 表2-1-1 五大犬儒主義概要表.........................14 表2-2-1 組織承諾的定義.........................18 表2-3-1 五大人格特質概念表................................26 表3-3-1 組織犬儒量表問項..........................45 表3-3-2組織公正操作型定義..........................46 表3-3-3 組織公正量表問項.............................47 表3-3-4 工作投入操作型定義....................48 表3-3-5 工作投入量表問項..............................49 表3-3-6 內外控人格特質操作型定義.......................50 表3-3-7 內外控人格特質量表問項.........................51 表3-4-1 樣本資料次數分配表.........................56 表3-4-2 樣本資料合併後之樣本資料次數分配表................58 表 4-1-1各研究變項統計量彙總表.. .................65 表4-2-1 不同性別與各因素之獨立樣本t檢定..............66 表4-2-2 教育程度與各因素之獨立樣本t檢定............67 表4-2-3 個人屬性與組織犬儒主義之變異數分析摘要表.......68 表4-2-4 個人屬性與程序公正之變異數分析摘要表...............69 表4-2-5 個人屬性與分配公正之變異數分析摘要表.........71 表4-2-6 個人屬性與人際公正之變異數分析摘要表..........73 表4-2-7 個人屬性與資訊公正之變異數分析摘要表...............74 表4-2-8 個人屬性與工作責任心之變異數分析摘要表.............76 表4-2-9 個人屬性與認同工作重要性之變異數分析摘要表.........77 表4-2-10 個人屬性與內、外控人格特質之變異數分析摘要表..........79 表4-3-1 組織犬儒主義、組織公正、工作投入及內外控人格特質相關分析摘要表. ..83 表4-4-1 組織公正對工作投入的迴歸分析摘要表................86 表4-4-2 組織公正對組織犬儒主義的迴歸分析摘要表........86 表4-4-3 組織犬儒主義對工作投入的迴歸分析摘要表...............87 表4-5-1 組織公正的驗證性分析..................90 表4-5-2 組織犬儒主義的驗證性分析......................91 表4-5-3 工作投入的驗證性分析..........................92 表4-5-4 人格特質的驗證性分析......................93 表4-5-5 整體架構的驗證性分析..........................94 表4-5-6 整體模型配適狀況...............................95 表4-5-7 變項信度分析表............................97 表4-5-8 結構模型配適狀況...............................98 表4-6-1 組織公正、組織犬儒對工作投入的層級迴歸分析........103 表4-7-1 內外控人格特質對組織公正與組織犬儒之層級迴歸分析.....105 表4-7-2 內外控人格特質對組織犬儒與工作投入之層級迴歸分析.......107 表4-8-1研究假設驗證結果彙總表..................109 圖目錄 圖1-4-1 研究流程圖..............................8 圖2-2-1工作投入變項架構圖..........................21 圖3-1-1 本研究架構........................39 圖4-5-1 整體架構的測量模型估計......................96 圖4-5-2 結構方程模式...................................99 圖 4-7-1 程序公正與人格特質的交互作用對組織犬儒主義的影響....106 圖 4-7-2 組織犬儒與人格特質的交互作用對工作責任心的影響.....108

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