在今日高度競爭的全球市場，符合國際品質標準需求，對大多數產業已日益顯出其重要性，如同International Organization for Standardization(ISO9001)品質標準提供一般組織使用，Quality System (QS9000)品質標準提供汽車業使用，Aerospace Standard(AS9100)品質系統是提供給航太產業使用。AS9100系統建立了航太的品質需求標準，目的是為了在品質、飛安以及降低成本方面達到顯著的改善。然而AS9100品質系統雖提供了需求標準，但並沒有提供品質管理系統的構架。
本研究發現，組織的品質系統設計與施行，是受到需求的變化、產品的提供、程序的使用以及組織規模與結構所影響，在今天臺灣航太產業正處於欲取得或剛取得AS9100系統認證的時候，了解如何使品質系統有良善的管理是非常重要的，否則易導致產出低品質、高價格的產品，且造成交貨被延誤。
本研究主要採用的是系統建模與整合的方法，著重在品質系統的建立、施行與管理；我們總結品質系統管理有四個階段需要建模與整合，包括：1.顧客需求分析、2.系統的建立、3.產品實現流程的開發、4.系統的持續改善；而最重要的是，建模的過程必須經隨時考量到顧客滿意。
本研究提供臺灣航空發動機產業一個可行的品質系統管理模式，亦期望能夠供其他企業在品質管理參考；此外，我們必須強調，建模與整合是一永不停止的過程，因為顧客的需求經常在變，企業流程改變其實是一種常態，所以此建議的模式也應據以修訂。

In today’s highly competitive global marketplace, the demand in meeting the international quality standards has revealed it’s importance for most of industries. Such as International Organization for Standardization (ISO9100) quality standard for general organizations, Quality Standard (QS9000) for automobile industries, the Aerospace Standard (AS9100) quality system is accordingly developed for aerospace industries. The AS9100 system is established for the aerospace quality requirements standard serving the purpose for achieving significant improvements in quality and flight safety as well as reduction in cost. Though the AS9100 quality system has provided the requirement standard, it does not provide the infrastructure of quality management system.
In this study, we found that the design and implementation of an organization’s quality management is highly influenced by varying needs, the products provided, the processes employed and the size and structure of the organization. As Taiwan’s aviation industries have just started to implement or some have already accredited the AS9100, it is important to know how to make the quality system for the aviation industries in good management. Otherwise, it is easy to produce low quality, high cost products with long delays.
In this study, we mainly adopt the methods of the system modeling and integrating to focus on set-up, implementation and management of the quality system. We further sum up to four stages of quality system management to be modeled and integrated, which includes: 1. Customer requirements analysis; 2. Quality system set up; 3. Product realization processes development; 4. System’s continuing improvement. The most important is, during the modeling processing, the customer satisfaction is always to be considered.
This study has provided a feasible quality system management model, which can be applied to Taiwan’s aviation engine industries. It is anticipated that the results of this study can also be used as a reference for some other enterprise's quality management. Furthermore, it must be stressed that the modeling and integrating is a never-ending process. Instead, the customer requirement is always changing and is also a changing process in normal enterprises, thus it should be modified in accordance with the proposed modeling and integrating.

中文部份：
【1】中國國家標準，CNS 13606，”標準化與相關活動 － 一般詞彙”，民86
【2】李易諭譯,“作業管理”,原著William J. Stevenson, Operation Management, 麥格羅.希爾, P9-5,P9-6,P9-27,P-31民94
【3】李再長;吳全成;蔡東益,建立企業危機管理模式,危機管理學會,P 82,民92
【4】李榮貴,“限制理論介紹”,交通大學,P3,民92
【5】吳彥明,QS9000品質系統實施效益之研究,成功大學管理學院高階管理碩士在職專班碩士論文,P13, 民92
【6】邱德勳, 推行ISO9001:2000標準之關鍵因素探討,成功大學管理學院高階管理碩士在職專班碩士論文,P39, 民91
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【9】趙定宇, ISO品保系統為基礎之知識管理理論模式初探,東海大學工程管理研究所,P45,民90

英文部份：
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