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研究生: 韓熙
Margaretta, Hensi
論文名稱: Multilevel Investigation of Employee’s Knowledge Sharing: A Case of a Telecommunication Company in Indonesia
Multilevel Investigation of Employee’s Knowledge Sharing: A Case of a Telecommunication Company in Indonesia
指導教授: 史習安
Shih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所碩士在職專班
Institute of International Management (IIMBA--Master)(on the job class)
論文出版年: 2007
畢業學年度: 95
語文別: 英文
論文頁數: 95
外文關鍵詞: Human Resource (HR) Practices, Five Big Personality, Knowledge sharing, Leader-member exchange, Empowering leadership
相關次數: 點閱:139下載:1
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  • The purpose of this study is to investigate factors influencing employees’ knowledge sharing, such as personality, leadership-member exchange, HR practices, and empowering leadership.
    This study is using multilevel analysis, combination between individual level and group level to get a comprehensive data about knowledge sharing and trying to cover more stories than single level study. At individual level, this research try to identify kinds of employees’ personality and leadership member exchange (LMX) that are willing to share their knowledge. At group level, it will explore whether HR practices and leaders empowering their subordinates will affect the knowledge sharing or not.
    We also test moderating factors in group level to get data whether HR practices and empowering leadership can moderate the relationship between personality and knowledge sharing.
    The respondents of this study are the employees and branch managers of one Indonesia firm. The questionnaires were distributed to employees and branch manager in 42 branches. Among 42 branches, the questionnaires from 30 branches was returned back and was used to do further analysis.
    This empirical study found that the Big Five factors of personality (agreeableness, openness to experience, and conscientiousness) have relationship with employees’ willingness to share their knowledge. Besides, leadership member exchange also can influence the knowledge sharing. How employees perceive their leaders in a company are considered to affect the knowledge sharing, here.
    In group level, it was found that Human Resource Practices can moderate the relationship between personality and knowledge sharing of employees in the individual level. It means that HR Practices can be used as tools to influence the employees’ personality to improve their ability to share their knowledge to others. Empowering leadership in group level also has a moderating effect to employees’ knowledge sharing. A leader empowering their employees can be effective ways to let them interact, work and deliver their ideas and information to their teams. However, this study was not found the relationship between HR Practices and knowledge sharing since perhaps, HR Practices were not implemented very well in every branch of the company.

    ACKNOWLEDGEMENTS I ABSTRACT II TABLE OF CONTENTS IV LIST OF FIGURES VIII LIST OF TABLES IX CHAPTER ONE 1 1.1Research Background 1 1.2 Research Motivation 3 1.3 Research Objectives 7 1.4 Research Structure 7 CHAPTER TWO 9 2.1 Definition of Relevant Constructs 9 2.1.1. Personality 9 2.1.1.1 Agreeableness 10 2.1.1.2 Conscientiousness 11 2.1.1.3 Openness to experience 11 2.1.2. Leadership Member Exchange (LMX) 12 2.1.3.1 Work design 13 2.1.3.2 Staffing 14 2.1.3.3 Training and development 15 2.1.3.4 Performance appraisal 17 2.1.3.5 Compensation and rewards 18 2.1.4. Empowering Leadership 19 2.1.5. Knowledge Sharing 21 2.2. The Relationship among Research Constructs 26 2.2.1. Personality and Knowledge Sharing 26 2.2.1.1 Agreeableness and Knowledge Sharing 27 2.2.1.2 Conscientiousness and Knowledge Sharing 28 2.2.1.3 Openness to Experience and Knowledge Sharing 28 2.2.2 Leadership Member Exchange (LMX) and Knowledge Sharing 29 2.2.3 Human Resource (HR) Practices and Knowledge Sharing 32 2.2.3.1 Work design and Knowledge Sharing 33 2.2.3.2 Staffing and Knowledge Sharing 34 2.2.3.3 Training and Development and Knowledge Sharing 35 2.2.3.4 Performance Appraisal and Knowledge Sharing 37 2.2.3.5 Compensation and Rewards and Knowledge Sharing 38 2.2.4. Empowering Leadership and Knowledge Sharing 39 2.2.5 Moderating Variable of the Relationship of Personality and Knowledge Sharing 42 2.2.5.1 HR practices to the Relationship between Personality and Knowledge Sharing 42 2.2.5.2 Empowering Leadership to the Relationship between Personality and Knowledge Sharing 43 CHAPTER THREE 45 3.1 The Conceptual Model 45 3.2 The Construct Measurement 47 3.3 Hypotheses to Be Tested 54 3.4 Questionnaire Design 55 3.5 Sampling Plan 56 3.6 Data Analysis Procedures 57 3.6.1 Descriptive Statistic Analysis 57 3.6.2 Factor Analysis and Reliability Tests 57 3.6.3 Hierarchical Linear Modeling Analysis 58 CHAPTER FOUR 59 4.1 Descriptive Analysis 59 4.1.1 Sample and Data Collection 59 4.1.2 Characteristics of Respondents 60 4.1.3 Measurement Results for Relevant Research Variables 62 4.2 Factor Analysis and Reliability Tests 64 4.3 Data Aggregation Procedures 68 CHAPTER FIVE RESEARCH ANALYSIS AND RESULTS 72 5.1 Hierarchical Linier Modeling (HLM) 72 5.2 HLM Results for the Antecedents of Employees’ Knowledge Sharing 73 5.2.1 Null Model 73 5.2.2 Individual-Level Predictors 73 5.1.4 Branch-Level Predictors 74 5.1.5 Testing Cross-Level Interactions 75 CHAPTER SIX CONCLUSIONS AND SUGGESTIONS 80 6.1 Research Conclusions 80 6.2 Research Suggestions and Discussions 82 6.3 Research Contribution 83 6.3.1 For Business 83 6.3.2 Research Limitations and Future Research 84 REFERENCES 85 APPENDIX 96

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