在候診區，醫療相關服務的電子化已經是近來的潮流，智能化的叫號系統提供了候診病患新的選擇，高齡化社會是未來設計師將會面對的重要議題，縱合以上兩點，本研究的目標為替高齡者提供更優良的就醫環境，根據使用者經驗分析，企圖以年長者角度思考能促進在候診區等候經驗之介面設計。

本研究分為三階段，第一階段採用混合式焦點團體法進行使用者經驗萃取，探討了高齡者在候診時面對叫號系統的各種問題、以及功能需求，並和專家討論介面的設計元素。第二階段則為叫號系統的介面設計，對前端匯集之資料進行概念收斂與修正，設計成果將會進由設計專家進行啓發式評估。最後，本研究在第三階段介面評估與驗證的實驗中，歸納出符合高齡者需求的數個介面以及其設計之趨勢。

本研究發現，記憶力衰退越多的高齡者對於叫號系統上提示個人姓名的敏感度較
高，然而記憶力衰退和年齡增長並不成正比關係。另外，高齡者也肯定了本研究呈現「未來等待資訊」的設計結果，根據評估問卷和非結構訪談，提供「未來等待資訊」、「橫式排版」、和「姓名資訊」之設計不僅降低了其心理負荷，主觀喜好與滿意度表現亦十分優良。

In the outpatient area, the electronic medical related services had become popular trend in recent years, the intelligent medical queuing system provides a new choice for the patients.

The aging society is the main issue that designers will face in the future, therefore, combining both viewpoints, this study aims to bring out a better environment for medical treatment on behalf of the elderly. Based on the user experience analysis, this study attempts to think from the older person's aspect to create an queuing interface which improves the waiting experience in outpatient area.

The study consists of three stages, the researcher used mixed focus group to extract the user experience in the first stage. It was discussed the problems, as well as functional requirements, of using the medical queuing system when elderly people waiting, and asked design experts to offer opinion of interface design elements. In the second stage“Interface Design of Queuing System”, the data acquisition went through the convergence and correction, and the design concept was assessed by Heuristic Evaluation. Finally, through the interface verification experiments, the researcher summarized the interfaces which meet the needs of elderly and its design trend.

This study found that older people with more memory deterioration have higher sensitivity of personal information shown on the queuing interface; however, there is no specific relationship between the memory deterioration and the age of subject. In addition, the elderly affirmed the" waiting information of future" showing on the interface design results of the study, according to the questionnaire and non-structural interview, it was shown that this information reduces the mental load demand , and its performance of subjective preferences and satisfaction was also very good.

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