隨著資安威脅日益嚴峻，且資訊技術高速發展，資安供應商非常需要調整營運策略來因應環境變遷與顧客需求。面對數位轉型浪潮，如何透過策略規劃與運用能力推動服務化轉型，是資訊供應商需要面對之課題。並且由於病毒與攻擊手法快速演變的產業特性，資安供應商在轉型過程中持續提供之產品與服務仍需維持高度的敏捷性與韌性。作為資安防護的提供者，資安供應商自身更須確保服務本身具備堅實的資訊安全防護，才能建立市場信任並支撐永續發展，同時也要活用快速吸收新知的能力，靈活回應用戶需求。這是現今學界與實務界都高度關注的焦點。
本研究觀察資訊安全供應商在高度不確定的環境變動下，如何透過強化吸收能力與敏捷能力，建構推動資安產品向雲端服務之轉型歷程並建構服務韌性。以趨勢科技為例，根據其重要轉型的三個階段，即建置雲端環境防護架構、轉型資安服務化、導入DevOps敏捷開發流程之過程，觀察其在遭遇環境變動後，如何觸發吸收能力並且透過吸收能力與敏捷能力的雙重作用，從接納新知識進入組織，到成功將其運用到商業模型當中。持續強化其自身技術儲備，並持續創造可以滿足客戶需求的相應服務，使趨勢科技在資安領域可以保持競爭優勢。本研究根據個案分析設計出敏捷吸收能力機制，藉以讓類似情境下的其他組織可以作為活用敏捷吸收能力機制的參考依據，也可作為其他希望邁向服務導向與雲端資安市場供應廠商的重要實務參考。

As cybersecurity threats become increasingly severe and industry technologies evolve rapidly, cybersecurity vendors must adjust their operational strategies to respond to environmental changes and shifting customer demands. In the wave of digital transformation, how cybersecurity vendors leverage strategic planning and capability building to enable servitization is a key concern. Given the industry's inherent characteristics—marked by the fast evolution of viruses and attack techniques—cybersecurity vendors must maintain a high degree of agility and resilience throughout their transformation processes. As vendors of cybersecurity protection, vendors are also expected to ensure that their services are built upon solid security foundations. Only by doing so can they establish market trust, support sustainable development, and demonstrate the ability to rapidly absorb new knowledge and flexibly respond to user needs—an issue of considerable interest to academia and industry.
This study investigates how cybersecurity vendors enhance service resilience and promote the transformation of cybersecurity products into cloud-based services in the face of high environmental uncertainty, focusing specifically on the roles of absorptive capacity and agility. Using Trend Micro as a case study, the research explores the company's transformation journey across three key stages: building cloud-based protection, transitioning toward serviced cybersecurity offerings, and adopting DevOps agile development practices. The study observes how external environmental changes triggered the activation of absorptive capacity and how the interplay between absorptive capacity and agility enabled the integration of new knowledge into the organization. This dual capability facilitated the successful application of knowledge to Trend Micro's business model, continually strengthening its technological capabilities and enabling the delivery of customer-centric services. Through this process, Trend Micro has maintained a competitive edge in cybersecurity. Based on the case analysis, this study proposes a mechanism of agile absorptive capacity that may serve as a practical reference for other organizations facing similar conditions. It also offers actionable insights for companies entering the service-oriented and cloud-based cybersecurity market. Organizations facing similar conditions. It also offers actionable insights for companies aiming to enter the service-oriented and cloud-based cybersecurity market.

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