企業為有效的管理整體供應鏈活動，更需要和供應端與客戶端分享資訊。
因此，有效地導入與執行跨組織資訊系統(IOS)已成為供應鏈管理的成功重要關鍵。本研究探討跨組織、組織、以及科技三個構面對於IOS使用程度的影響，並探討IOS使用程度對於IOS績效及長期關係的影響。本研究採用了質性以及量性的研究方法，首先利用質性的個案研究方法，在三家企業的個案訪談後，本研究建立了研究模型以及修正原始假設。從理論探討及個案研究中，分別從跨組織、組織、及科技構面中獲知信任、行使權力、管理者支持、組織規模、察覺利益、及察覺複雜度等因素進行量化分析，資料分析的結果發現行使權力、管理者支持是影響企業IOS使用程度的重要因素。IOS使用程度、IOS績效及長期關係是有正向的影響。

To properly manage supply chains, firms need to exchange information with their trading partners more frequently. Therefore, how to properly implement IOSs becomes a key to successful supply chain management. This study investigates the influence of inter-organizational factors, organizational factors, and technological factors on the extent of IOS usage and on both long-term relationship and IOS performance. In the research methodology, this study adopted both qualitative and quantitative methods. An initial qualitative case study of three enterprises provides the basis of our models of the IOS and this study revises the original hypotheses according to the result of case studies. From the literature and from our case studies, we consider the inter-organizational, organizational, and technological factors to be made up of trust, exercised power, top-management support, organizational size, perceived benefit, and perceived complexity. Our results indicate that exercised power and top-management support are important factors influencing extent of IOS usage. Furthermore, this study also discovered that the extent of IOS usage is positively associated with IOS performance and long-term relationship.

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