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研究生: 王君豪
Wang, Jun-Hao
論文名稱: 行動廣告表現方式對廣告效果影響之探討
The Effects of Advertising Exposures on Mobile Advertisement
指導教授: 陳文字
Chen, Wen-Tzu
學位類別: 碩士
Master
系所名稱: 管理學院 - 電信管理研究所
Institute of Telecommunications Management
論文出版年: 2003
畢業學年度: 91
語文別: 中文
論文頁數: 148
中文關鍵詞: 行動廣告廣告效果廣告強迫性產品涉入適地性多媒體
外文關鍵詞: Interacting with environment, Mobile advertisement, Product involvement, Force level exposure, Advertising Effect, Multimedia
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  • 廣告為促進產品銷售的重要工具之一,目前為止廠商多以傳統廣告或是網路廣告作為廣告媒介,但是隨著行動通訊的日益發達,手機與PDA等行動終端設備亦漸漸成為傳達廣告訊息的新工具,這種與實體環境的廣告雖尚未普及,其中卻隱藏了無數商機;因此,找尋出適當的行動廣告機制,將為廣告廠商非常重要的策略。
    然而當業者在發展行動廣告時,到底應該以何種方式呈現?是彈跳性視窗還是橫幅廣告的效果較好呢?當終端設備的技術日益發達,多媒體的運用會提高或是降低廣告效果?行動廣告與環境互動的機制,是否真能達到較好的廣告效果?而面對不同產品涉入的觀賞者時,廣告的表現方式又該為何?為了深入分析這些影響廣告效果的重要問題,本研究由消費者的角度為出發點,利用實驗設計的方式,討論廣告強迫性、多媒體效果、環境互動性、產品涉入,個別以及彼此交互作用下對廣告滲入效果與廣告說服效果的影響。
    本研究首先回顧網路廣告與行動廣告的相關文獻以建立研究假設,而後運用實驗設計方法蒐集研究資料並驗證假設,並藉由研究結果提出實務建議供業者參考。本研究主要結論有以下幾項:1.強迫性大小對廣告滲入效果有顯著影響,對廣告說服效果則無顯著影響。2.多媒體效果可提高廣告說服效果,且在強迫性小的廣告下有較明顯的作用。3.適地性廣告中,強迫性大的表現方式將產生較佳的廣告滲入效果,而對廣告說服效果則無顯著影響。4. 產品涉入程度高低並不影響強迫性與廣告效果之關係。5.多媒體運用對廣告說服效果的影響為正向或負向,將取決於觀賞者為產品涉入高或低。6. 涉入程度造成強迫性對廣告態度與購買意願的干擾效果,將受適地性與否影響。

    Advertisement is an important tool for product promotion. With the soaring development of wireless communication, mobile terminals, such as mobile phone or PDA, have gradually become a new medium of advertising message. Although this kind of advertisement communicating with physical environment has not been popular yet, it indeed reveals numerous chances for companies to earn profits. Therefore, it becomes very important for advertising companies to find the most suitable mobile advertisement model.
    However, what does mobile advertisement look like? Pop-up window or banner? Will the use of multimedia have the positive or negative effect on advertisements? Will interacting with physical environment actually bring to a better result? Besides, will audience with different product involvements lead to different effects? To analyze these important issues, we take the customer’s view and use experimental design to figure out the relations among advertising exposure, multimedia effect, interacting with environment, and product involvement.
    We, firstly, review some references about internet and mobile advertising to develop our hypotheses. Then, verifying these hypotheses by experimental design to develop the conclusion and practical suggestion. It is found that: 1. forced level exposure has effect on advertising intrusiveness. 2. Use of multimedia has a positive impact on advertising persuasion, and low force level will cause a more obvious result. 3. As for advertisement interacting with environment, forced-level exposure has effect on advertising intrusiveness. 4. Product involvement doesn’t change the relation between force level and advertisement effect. 5. Multimedia will positively or negatively influence advertising persuasion, depending on the audience’s product involvement. 6. Product involvement interfering in the relations between force level and advertising persuasion will depend on whether the advertisement interact with environment or not.

    第一章 緒論 ……………………………………………………………………………1 第一節 研究動機 ………………………………………………………………………1 第二節 研究背景 ………………………………………………………………………4 一、 目前國內行動上網概況 …………………………………………………………5 二、 環境假設 ………………………………………………………………………6 第三節 研究目的 ………………………………………………………………………8 第二章 文獻探討 ………………………………………………………………………9 第一節 行動廣告之研究 ………………………………………………………………9 一、 廣告 ……………………………………………………………………………9 二、 網路廣告 …………………………………………………………………………9 三、 行動廣告 …………………………………………………………………………11 第二節 行動廣告表現方式與廣告效果之關係 ………………………………………14 一、 廣告效果 …………………………………………………………………………15 二、 行動廣告表現方式與廣告效果之關係 ………………………………………20 第三節 行動廣告表現方式與多媒體運用交互作用與廣告效果之關係………………22 一、 生動性 …………………………………………………………………………23 二、 行動廣告表現方式與多媒體運之關係 ………………………………………25 第四節 行動廣告表現方式與環境互動性交互作用與廣告效果之關係 ……………26 一、 互動性 …………………………………………………………………………26 二、 行動廣告表現方式與環境互動性用之關係 ……………………………………28 第五節 行動廣告表現方式與產品涉入程度交互作用與廣告效果之關係……………30 一、 產品涉入度 ………………………………………………………………………30 二、 行動廣告表現方式與產品涉入之關係 …………………………………………32 第三章 研究方法 ………………………………………………………………………34 第一節 研究架構 ………………………………………………………………………34 第二節 研究變項之衡量 ………………………………………………………………35 一、 行動廣告呈現模式 ………………………………………………………………35 二、 環境互動性 ………………………………………………………………………36 三、 多媒體運用 ………………………………………………………………………36 四、 產品涉入程度 ……………………………………………………………………36 五、 廣告效果 ………………………………………………………………………36 第三節 研究設計 ………………………………………………………………………39 一、 目標產品選擇 ……………………………………………………………………39 二、 實驗廣告 ………………………………………………………………………44 三、 涉入量表前測 ……………………………………………………………………47 四、 研究對象 ………………………………………………………………………50 第四節 問卷設計與前測 ………………………………………………………………52 一、 實驗設計 ………………………………………………………………………52 二、 前測問卷設計 ……………………………………………………………………52 三、 前測程序 …………………………………………………………………………53 第五節 研究步驟 ………………………………………………………………………56 一、 正式實驗樣本 ……………………………………………………………………56 二、 實驗步驟 …………………………………………………………………………57 第六節 資料分析方法 …………………………………………………………………58 第四章 結果分析與討論…………………………………………………………………59 第一節 問卷回收與處理 ………………………………………………………………59 一、 樣本結構 …………………………………………………………………………59 二、 資料處理 …………………………………………………………………………59 三、 問卷信度分析 ……………………………………………………………………61 第二節 自變數的操弄檢定 ……………………………………………………………62 一、 行動廣告強迫性大小之操弄檢定 ………………………………………………62 二、 適地性之操弄檢定 ………………………………………………………………62 三、 多媒體之操弄檢定 ………………………………………………………………62 四、 產品涉入之分群 …………………………………………………………………63 第三節 廣告強迫性、多媒體效果、適地性與產品涉入對廣告記憶之影響…………63 第四節 廣告強迫性、多媒體效果、適地性與產品涉入對點選率之影響……………65 第五節 廣告強迫性、多媒體效果、適地性與產品涉入對廣告態度之影響…………67 一、 四因子交互作用 …………………………………………………………………70 二、 三因子交互作用 …………………………………………………………………71 三、 二因子交互作用 …………………………………………………………………81 四、 主效果 ……………………………………………………………………………83 第六節 廣告強迫性、多媒體效果、適地性與產品涉入對品牌態度之影響…………84 一、 四因子交互作用 …………………………………………………………………85 二、 三因子交互作用 …………………………………………………………………85 三、 二因子交互作用 …………………………………………………………………92 四、 主效果 ……………………………………………………………………………94 第七節 廣告強迫性、多媒體效果、適地性與產品涉入對購買意願之影響…………94 一、 四因子交互作用 …………………………………………………………………96 二、 三因子交互作用 …………………………………………………………………96 三、 二因子交互作用 …………………………………………………………………100 四、 主效果 ……………………………………………………………………………102 第五章 結論 ……………………………………………………………………………103 第一節 研究結論 ………………………………………………………………………103 第二節 管理實務建議 …………………………………………………………………107 第三節 研究限制與對未來研究之建議 ………………………………………………109 一、 研究限制 …………………………………………………………………………109 二、 對未來研究之建議 ………………………………………………………………110 參考文獻 ………………………………………………………………………………………112 附錄一 前測一問卷 …………………………………………………………………………118 附錄二 前測二問卷 …………………………………………………………………………122 附錄三 前測三問卷 …………………………………………………………………………125 附錄四 前測四問卷 …………………………………………………………………………128 附錄五 前測五問卷 …………………………………………………………………………130 附錄六 前測六問卷 …………………………………………………………………………133 附錄七 正式問卷(非適地性組)………………………………………………………………137 附錄八 正式問卷(適地性組)…………………………………………………………………142 附錄九 正式問卷廣告 ………………………………………………………………………147

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    http://b-b.home.texas.net/blakegrugett/agentGO/
    2.ARC Group 調查報告
    http://www.arcgroup.com/NASApp/cs/ContentServer?GXHC_gx_session_id_=45b2bfd93a7ffa45&pagename=marlin/home&MarlinViewType=INDEX&proceed=true&MarEntityId=1050989521986&entHash=e8d4a53af8&siteid=30000000390&marketingid=20001109785
    3.Carat Interactive 網路調查報告
    http://www.carat-interactive.com/dhtml_home.asp
    4.Forrester網路調查報告
    http://www.forrester.com/home/0,6092,1-0,FF.html
    5.Frost & Sullivan 網路調查報告
    http://www.frost.com/prod/corp.nsf/LuCorporatePortals/MEAwards?OpenDocument&fcmstyle=
    6.Gartner Dataquest 網路調查報告
    http://www3.gartner.com/Init
    7.Jupiter Communications 網路調查報告
    http://www.jup.com/bin/home.pl
    8.Media Post 2000 調查報告
    http://www.mediapostinc.com/
    9.Nielsen NetRatings 網路調查報告
    http://pm.netratings.com/nnpm/owa/NRpublicreports.usagemonthly
    10.UMTS Report 調查報告
    http://www.umts-report.com/
    11.人事線上
    http://udnjob.com/NASApp/article/ArticlePrint?articleid=9016
    12.美國互動廣告局( Interactive Advertising Bureau ) 調查報告
    http://www.iab.net/about/index.asp
    13.美國行銷協會( American Marketing Association ) 調查報告
    http://www.marketingpower.com/

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