簡易檢索 / 詳目顯示

研究生: 蔡馨儂
Tsai, Hsin-Nung
論文名稱: 社群廣告態度之前因探討
Antecedents of Attitude toward Social-Networking Advertising
指導教授: 蔡東峻
Tsai, Dung-Chun
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2012
畢業學年度: 100
語文別: 英文
論文頁數: 58
中文關鍵詞: 社群網站社群廣態度
外文關鍵詞: social-networking sites, social-networking advertising, attitude
相關次數: 點閱:82下載:3
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 社群網站像是Facebook、Twitter或是Myspace已經成為目前人們日常生活不可或缺的互動網站。以台灣為例,在2010年使用社群網站Facebook的人數將要達到一千萬人次。以實務面來看,社群網站已經成為最容易接觸到目標消費者的平台,企業可以透過此網站快速找到它們的目標消費者並且張貼廣告,然而實際上只有22%的消費者會受到社群廣告的影響並產生正面的態度;另外從學術面來看,過去有關於社群網站的研究多集中在研究消費者使用網站的行為及目的,甚少研究會特地探討消費者如何去產生對於社群廣告的態度,以及影響態度的前置因素,故此篇研究係透過建立一個探討社群廣告態度前因的模型,來了解消費者如何形成對社群廣告的態度。
    本研究將廣告相關因素(包含廣告本身傳達出來的資訊價值、娛樂價值、可信度價值以及煩躁感),網站相關因素(包含互動需求以及對於網站的信任)以及個人因素(包含使用者本身的隱私權考量)假設為影響社群廣告態度的前因。透過回收了441份問卷調查及統計軟體複迴歸分析對假設模型進行驗證,產生的研究結果如以下所述:
    (1) 大多數台灣的使用者對社群廣告持有負面的態度,因為經常被非預期的廣告干擾或者是佔滿使用頁面。
    (2) 廣告所傳達出來的娛樂價值和對於網站的信任會正面地影響使用者對於社群廣告的態度,另一方面消費者的隱私權考量則是與態度有負面相關。
    (3) 若將性別、職業、年齡及網站作為調節變數,結果顯示只有性別的不同會使得態度產生差異。在廣告所傳達出來的娛樂價值、煩躁感,男性比女性擁有更強烈的效果;更特別的是男性比女性更在意隱私權的問題,甚至會影響他們進而對社群廣告產生負面的態度。

    Social-networking sites such as Facebook, Twitter, and Myspace have become inevitable interactive websites for people in their daily life. It is expected to reach 10 million users in Taiwan region of Facebook, 2012. Social-networking sites have become the most accessible place where companies can easily target their consumers and place advertisings. However, only 22 percent of users had positive attitude toward social-networking advertising. In the other side, prior literature tended to focus the users’ behaviors and purpose on those social-networking sites. Less research discusses how users perceive the advertising and what kind of antecedents affect users to derive attitudes toward social-networking advertising. Therefore, this study tries to establish a model to explore the antecedents of attitude toward social-networking advertising.
    Advertising-related factors (informativeness, entertainment, credibility, and irritation), website-related factors (interaction and website trust), and individual factor (privacy concerns) are supposed to influence users’ attitude toward social-networking advertising. And the methodology is adopted by a questionnaire survey and we collect 441 samples. With using the multiple regression analysis to verify our hypotheses, the final results are as follows:
    (1) Most users in Taiwan negatively perceive social-networking advertising because they think social-networking advertising interrupts their browsing behaviors on social-networking sites.
    (2) Entertainment value provided by advertising and website are positively related to attitude toward social-networking advertising whereas privacy concern is negatively related.
    (3) Gender moderator shows difference on relationship between antecedents and attitude, specially for males on privacy concerns.

    Contents CHAPTER 1 INTRODUCTION 7 1.1 Background 7 1.2 Motivation 8 1.3 Objectives 10 CHAPTER 2 LITERATURE REVIEW 11 2.1 Social Media and Social-Networking Sites 11 2.1.1 Social Media 11 2.1.2 Social-Networking Sites 11 2.2 Antecedents of Attitude toward the Social-networking advertising 12 2.2.1 Informativeness 13 2.2.2 Entertainment 13 2.2.3 Credibility 14 2.2.4 Irritation 15 2.2.5 Interaction 16 2.2.6 Website trust 17 2.2.7 Privacy concerns 18 CHAPTER 3 METHODOLOGY 19 3.1 Research Framework and Hypothesis 19 3.2 Sampling and Procedure 20 3.3 Measurement 21 3.4 Pretest 24 3.5 Reliability Test 25 CHAPTER 4 ANALYSIS AND RESULTS 30 4.1 Sample Characteristics 30 4.2 Comparative Analysis 30 4.3 Hypotheses Testing 35 4.3.1 The Influence of Antecedents on Attitudes toward Social-networking Advertising 35 4.3.2 Moderating Effects of Demographic Variables 40 CHAPTER 5 CONCLUSION AND SUGGESTION 47 5.1 Research Conclusions 47 5.2 Managerial Implication 49 5.3 Limitations and Future Work 50 References 51 Appendices 54

    Acquisti, A., & Gross, R. (2006). Imagined Communities: Awareness, Information Sharing, and Privacy on the Facebook. In 6th Workshop on Privacy Enhancing Technologies.
    Adreaction. (January 26, 2010). Brands + Consumers + Social Media: What Marketers Should Know About Who's Getting Social and Why., Retrived January 10, 2012, from the World Wide Wed: http://www.dynamiclogic.com/docs/presentations/2011/07/12/dl_adreaction_ommasocial_jan2010.pdf
    Ana Maria Soares, José Carlos Pinho, Helena Nobre. (2012). From Social to Marketing Interactions: The Role of Social Networks. Journal of Transnational Management, Vol. 17, Iss. 1, 2012.
    Bart, Yakov, Venkatesh Shankar, Fareena Sultan, and Glen L.Urban (2005). Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study. Journal of Marketing, 69 (October), 133–52.
    Brackett, L. K., & Carr Jr, Benjamin N. (2001). Cyberspace Advertising vs. Other Media: Consumer vs. Mature Student Attitudes. Journal of Advertising Research, 41(5), 23-32.
    Bush, A. J., Smith, R., & Martin, C. (1999). The Influence of Consumer Socialization Variables on Attitude Toward Advertising: A Comparison of African-Americans and Caucasians. Journal of Advertising, 28(3), 13-24.
    Castañeda, J., & Montoro, F. (2007). The effect of Internet general privacy concern on customer behavior. Electronic Commerce Research, 7(2), 117-141.
    Chingnung Wang, Ping Zhang, Risook Choi, & Michael D'Eredita (2002). Understanding Consumers Attitude Toward Advertising. Former Departments, Centers, Institutes and Projects, 9.
    Chu, Shu-Chuan, & Kim, Yoojung, (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47-75.
    Chung, C., & Austria, K. (2010). Social Media Gratification and Attitude toward Social Media Marketing Messages: A Study of the Effect of Social Media Marketing Messages on Online Shopping Value. Proceedings of the Northeast Business & Economics Association, 581-586.
    David G. Taylor, Jeffrey E. Lewin, & David Strutton. (2011). Friends, Fans, and Followers: Do Ads Work on Social Networks? Journal of Advertising Research, 51(1), 258-275.
    Ducoffe, R. H. (1996). Advwerising Value and Advertising the Web. Journal of Advertising Research, 36(5), 21-35.
    Eighmey, J., & McCord, L. (1998). Adding Value in the Information Age: Uses and Gratifications of Sites on the World Wide Web. Journal of Business Research, 41(3), 187-194.
    Foster, M. K., Francescucci, A., & West, B. C. (2010). Why Users Participate in Online Social Networks. International Journal of e-Business Management, 4(1), 3-19.
    Hoge, P. (2011). Facebook 2011 ad revenue said to hit $4 billion. Retrived January 10, 2012, from the World Wide Wed: http://www.bizjournals.com/sanfrancisco/blog/2011/01/facebook-revenue-said-to-hit-4b-this.html
    Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68.
    Kara Swisher. (2008). Social Networking's Advertising Dilemma: Which Came First, the Ad or the Consumer? , Retrived January 10, 2012, from the World Wide Wed: http://allthingsd.com/20081215/social-networkings-advertising-dilemma-which-came-first-the-ad-or-the-consumer/
    Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241-251.
    Kim, J. H., Kim, M.-S., & Nam, Y. (2010). An Analysis of Self-Construals, Motivations, Facebook Use, and User Satisfaction. International Journal of Human-Computer Interaction, 26(11/12), 1077-1099.
    Kim, J. Y., Shim, J. P., & Ahn, K. M. (2011). Social Networking Service: Motivation, Pleasure, and Behavioral Intention to Use. Journal of Computer Information Systems, 51(4), 92-101.
    Lord, Kenneth R, Lee, Myung-Soo, & Sauer, Paul L. (1995). The Combined Influence Hypothesis: Central and Peripheral Antecedents of Attitude toward the Ad. Journal of Advertising, 24(1), 73-85.
    MacKenzie, S. B., & Lutz, R. J. (1989). An Empirical Examination of the Structural Antecedents of Attitude Toward the Ad in an Advertising Pretesting Context. Journal of Marketing, 53(2), 48-65.
    Mangold, W. G., & Faulds, D. J. (2009). Social media: the new hybrid element of the promotion mix. Business Horizons, 52(4), 357-365.
    Mason, Charlotte H. and William D. Perreault, Jr. (1991). Collinearity, Power, and Interpretation of Multiple Regression Analysis. Journal of Marketing Research, 28(August), 268-280.
    Michelle, W. (November 05, 2009). Why Facebook is irritating. Retrived January 10, 2012, from the World Wide Wed: http://www.helium.com/items/1640901-why-facebook-is-irritating-facebook-promoting-websites-blogs
    Milne, G. R. (2000). Privacy and Ethical Issues in Database/Interactive Marketing and Public Policy: A Research Framework and Overview of the Special Issue. Journal of Public Policy & Marketing, 19(1), 1-6
    Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of Marketing, 57(21), pp.81-102.
    OECD. (2007). Participative web and user-created content: web 2.0, wikis, and social networking. Paris: Organization for Economic Co-operation and Development.
    Pookulangara, S., & Koesler, K. (2011). Cultural influence on consumers' usage of social networks and its' impact on online purchase intentions. Journal of Retailing & Consumer Services, 18(4), 348-354.
    Raacke, J., & Bonds-Raacke, J. (2008). MySpace and Facebook: Applying the Uses and Gratifications Theory to Exploring Friend-Networking Sites. CyberPsychology & Behavior, 11(2), 169-174.
    Rodgers, S., & Thorson, E. (2000). The Interactive Advertising Model: How Users Perceive and Process Online Ads. Journal of Intercative Advertising, 1(1), 42-61.
    Shu-Chuan, C., & Yoojung, K. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47-75.
    Strauss, J., & Frost, R. (2009). E-Marketing 5th. Upper Saddle River: NJ: Prentice Hall.
    Wann-Yih Wu (2011)。Regression analysis and multiple regression analysis (pp.323-344). Business Research Methods. Taipei: Hwa Tai Publishing.
    Yang, Kenneth C. C. (2003). Internet Users' Attitudes Toward and Beliefs About Internet Advertising: An Exploratory Research from Taiwan. Journal of International Consumer Marketing, 15(4), 43-65.
    Yoon, Sung-Joon. (2002). The Antecedents and Consequences ofTrust in Online-Purchase Decisions. Journal of Interactive Marketing (John Wiley & Sons), 16(2), 47-63.

    下載圖示 校內:2013-07-31公開
    校外:2013-07-31公開
    QR CODE