| 研究生: |
鄭家真 Cheng, Chia-Chen |
|---|---|
| 論文名稱: |
消費者對自有品牌態度以及購買傾向之研究—以量販店為例 |
| 指導教授: |
杜富燕
Duh, Fu-Yann |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 國際企業研究所 Institute of International Business |
| 論文出版年: | 2002 |
| 畢業學年度: | 90 |
| 語文別: | 中文 |
| 論文頁數: | 85 |
| 中文關鍵詞: | 產品種類 、購買傾向 、促銷傾向 、心理統計變數 、態度 、自有品牌 |
| 外文關鍵詞: | purchasing intention, promotion intention, product category, psychological variables, attitude, private brand |
| 相關次數: | 點閱:176 下載:6 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
這幾年在台灣的量販店、超市、便利商店以及專門店中,越來越容易看見商店自行開發的產品,並且掛上商店自己的品牌,也就是所謂的自有品牌。自有品牌基本上是零售業連鎖化、大型化之後的產物,因其能為廠商帶來可觀的利潤,故行銷人員實在有必要了解消費者對於自有品牌的態度以及其購買行為。過去的研究或調查多僅著重消費者的外部特性,例如人口統計變數,而忽略了消費者的心理特性。其實後者常會主導消費者對事物的態度,如果能夠充分了解消費者的態度,將可提供廠商寶貴的策略性建議。
本研究想要了解消費者對於自有品牌的態度到底如何,具有哪些特性的消費者會對自有品牌抱持正面的態度,而哪些人會持負面態度,消費者的特性包括了心理特徵和人口統計變數。此外,消費者對某項事物產生態度之後,有可能會因為某些因素,例如產品類別不同,而影響到實際的購買行為。因此,本研究採商店門口消費者問卷調查的方式,探討人口統計變數、心理統計變數、促銷傾向、自有品牌態度、自有品牌購買傾向、產品種類之間的關係。主要結論如下:
一、當消費者價格意識與價值意識越高,對於自有品牌的態度也越好。
二、當消費者的價格—品質意識與品牌忠誠度越高,對於自有品牌的態度會越差。
三、越喜歡促銷的消費者對自有品牌的態度也會越好,尤其是偏好非價格促銷(贈品、競賽活動等促銷方式)的消費者,接受自有品牌的程度勝過偏好價格促銷的消費者。
四、人口統計變數中,年齡和收入在消費者對自有品牌態度有顯著差異。年齡越大對自有品牌態度越好;家庭收入越高的消費者對自有品牌態度越差。
五、人口統計變數的確會經由心理變數以及促銷傾向間接對自有品牌態度造成影響。
六、自有品牌的態度和購買傾向之間有很高的一致性,尤其當消費者購買的產品屬於便利品且價格低於全國性品牌時,態度與購買傾向的關係更加強烈。
七、消費者購買自有品牌的標準仍然以價格作為主要指標,最可能購買的是便利低價品,其餘依次為選購低價品、便利高價品、選購高價品。
Lately, it is more and more easier to find private products in wholesale stores, supermarkets, convenient stores, and expert stores. These products are usually named by stores’ brand, so they are the so-called “private brands”. Private brands are the products when retailers change to chain stores or become bigger ones than before. Private brands can bring large profits, so marketers need to understand consumers’ attitudes and buying intentions for private brands. The researches in the past were focused on external characteristics, but ignored consumers’ psychological characteristics. In fact, the later one usually dominants consumers’ attitudes. If we can understand the consumers’ attitudes, we can give useful suggestions to retailers.
This research wants to know how consumers feel about private brands, what kind of persons like or dislike private brands. Furthermore, consumers’ attitudes may be changed because of different product categories and then influence consumers’ purchasing intentions. This research uses questionnaire method in front of stores to analyze the relationships between demographical variables, psychological variables, promotion intentions, private brands attitudes, private brands’ purchasing intentions and product categories. The main results are the followings:
1. When consumers’ price consciousness and value consciousness are getting higher, their attitudes to private brands would also be getting better.
2. If consumers’ price-quality perception and brand loyalty are getting higher, they would have negative attitudes to private brands.
3. The people who like promotions especially non-price promotions (ex. gifts) would have positive attitudes to private brands.
4. Consumers’ ages and incomes have significant differences on private brands’ attitudes. Totally to say, consumers are getting older, and they have better attitudes to private brands; consumers have more incomes would have worse attitudes to private brands.
5. Demographical variables indeed influence attitudes through psychological variables and promotion intentions.
6. There are high consistence between attitude and purchasing intention, especially when product category is low-price convenience.
7. Consumers still use price as main index when they decide whether to buy private brands. The category they are most willing to buy is low-price convenience, low-price selective product, high-price convenience and high-price selective product.
【中文部分】
1. 李美蘭(1999),消費者購買中間商品牌行為之研究,中正大學企業管理研究所,碩士論文。
2. 吳明隆(2000),SPSS統計應用實務,松崗電腦圖書資料股份有限公司。
3. 吳統雄(1990),電話調查:理論與方法,聯經出版社。
4. 林雯華(2000),連鎖速食餐廳消費者生活型態與折價券使用態度及行為之相關研究,中國文化大學觀光事業研究所,碩士論文。
5. 陳怡真(1996),商店品牌產品購買行為之決定性因素,台灣大學商學研究所,碩士論文。
6. 陳順宇(2000),多變量分析,華泰書局。
7. 黃渝晴(2001)台灣量販店之私品牌產品行銷策略研究,台北大學企管研究所,碩士論文。
8. 葉相億(2001),購併組合及品牌名稱對消費者態度之影響,政治大學國際貿易研究所,碩士論文。
9. 蔣宗男(2001),情境因素、消費者購買涉入與創新接受態度影響網路競標意願之研究,政治大學廣告研究所,碩士論文。
【英文部分】
1. Ailawadi, Kusum L., Scott A. Neslin and Karen Gedenk(2001),”Pursuing the Value-Conscious Consumer: Store Brands Versus National Brand Promotions.” Journal of Marketing, Vol.65, Jan., pp.71-89.
2. Ashley, Susan R.(1998), “How to Effectively Compete Against Private-Label Brands.” Journal of Advertising Research, Vol.38, Issue 1, pp.75-82.
3. Batra, Rajeev and Indrajit Sinha(2000),”Consumer-Level Factors Moderating the Success of Private Label Brands.” Journal of Retailing, Vol.76, No.2, pp.175-191.
4. Bellizzi, Joseph A., John R. Hamilton, Harry F. Krueckeberg and Warren S. Martin(1981),”Consumer Perception of National , Private, and Generic Brands.” Journal of Retailing, Vol.57, No.4, Winter, pp.56-70.
5. Berman, B. and J. R. Evans (1998), Retail Management─A Strategic Approach, 7thed, N.J.:Prentice-Hall.
6. Bettman, J.R.(1974), “Relationship of Information-Processing Attitude Structures to Private Brand Purchasing Behavior.” Journal of Applied Psychology, Vol.59, No. 1. pp.79-83.
7. Blattberg, Robert C. and Kenneth J. Winniewski(1989),”Price-Induced Patterns of Competition.” Marketing Science, Vol.8, Fall, pp.291-309.
8. Burton, Scot, Donald R. Lichtenstein, Richard G, Netemeyer, and Judith A. Garretson(1998),”A Scale for Measuring Attitude toward Private Label Products and Examination of its Psychological and Behavior Correlates.” Journal of the Academy of Marketing Science, Vol.26, No.4, pp.293-306.
9. Cobb, Cathy J. and Wayne D. Hoyer(1996),”Planned versus Impulse Purchase Behavior.” Journal of Retailing, Vol.62, No.4, Winter, pp.384-409.
10. Coe, B.D.(1971), “Private Versus National Preference among Lower and Middle Income Shoppers.” Journal of Retailing, Vol.47, No.3, Fall, pp.61-72.
11. Engel, James I., Roger D. Blackwell and Paul W. Miniard(1995), Consumer Behavior, 8thed. , Dryden Press.
12. Etzel, M. J., B. J. Walker and W. J. Stanton (1997), Marketing,11thed.,N.Y. :McGraw-Hill.
13. Ghosh, Avijit(1990), Retail Management. Chicago:Dryden Press.
14. Grewal, Dhruv, R. Krishnan, Julie Baker and Norm Borin(1998),”The Effect of Store Name, Brand Name and Price Discounts on Consumers’ Evaluations and Purchase Intentions,” Journal of Retailing, Vol.74, No.3, Fall, pp.331-352.
15. Hoch, Stephen J. and Shumeer Banerji(1993),”When do Private Labels Succeed?” Sloan Management Review, Vol.34, Issue 4, pp.57-67.
16. Kotler, Phillips(1996),Marketing Management:Analysis, Planning, Implementation, and Control, 9thed. , Prentice Hall.
17. Lichtenstein, Donald R., and Scot Burton(1989),”The Relationship between Perceived and Objective Price-Quality.” Journal of Marketing Research, Vol.26, November, pp.429-443.
18. , Richard G. Netemeyer, and Scot Burton(1990),”Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-transaction Utility Theory Perspective.” Journal of Marketing, Vol.54, July, pp.54-67.
19. , Nancy M. Ridgway and Richard G. Netemeyer(1993),”Price Perceptions and Consumer Shopping Behavior: A Field Study.” Journal of Marketing Research, Vol.30, May, pp.234-245.
20. Liesse, Julie(1993),”Big Name Marketers are being Stalked by Strong, High Quality Store Brands.” Advertising Age, April 12, pp.1,4-5.
21. Livesey F. and P. Lennon(1978),”Factors Affecting Consumers’ Choice between Manufacturer Brands and Retailer Own Brands.” European Journal of Marketing, Vol.12, No.2, pp.158-170.
22. McGoldrick, Peter J.(1984), “Grocery Generics—an Extension of the Private Label Concept.” European Journal of Marketing, Vol.18, Issue 1, pp.5-24.
23. McMaster, D.(1987), “Own Brands and the Cookware Market” European Journal of Marketing, Vol.21, Issue 1, pp.83-94.
24. Monroe, Kent B.(1973),”Buyers’ Subjective Perceptions of Price.” Journal of Marketing Research, Vol.10, February, pp.70-80.
25. Quelch, John A. and David Harding(1996), “Brands versus Private Labels: Fighting To Win.”Harvard Business Review, Jan/Feb, pp.99-109.
26. Raju, J.S., R. Sethuraman, and S. Dhar(1995),”The Introduction and Performance of Store Brands.” Management Science, Vol.41, June, pp.957-973.
27. Richardson, Paul S., Alan S. Dick and Arun K. Jain(1994),”Extrinsic and Intrinsic Cue Effects on Perceptions of Store Brand Quality.” Journal of Marketing, Vol.58, October, pp.28-36.
28. Richardson, Paul S., Arun K. Jain and Alan Dick(1996),”Household Store Brand Proneness: A Framework.” Journal of Retailing, Vol.72, No.2, pp.159-182.
29. Rothe, James T. and Lawrence M. Lamont(1973),”Purchase Behavior and Brand Choice Determinants,” Journal of Retailing, Vol.49, No.3, pp.19-33.
30. Schiffman, Leon G. and Leslie Lazar Kanuk(2000), Consumer Behavior, 7 thed. , Prentice Hall.
31. Thaler, Richard(1985),”Mental Accounting and Consumer Choice.” Marketing Science, Vol.4, Summer, pp.199-214.
32. Tellis, Gerard J. and Gary J. Gaeth(1990),”Best Value, Price-Seeking, and Price Aversion: The Impact of Information and Learning on Consumer Choices,” Journal of Marketing, Vol.54, April, pp.34-45.
33. Wolonsky, Asher(1987),”Brands Names and Price Discrimination.” Journal of Industrial Economics, Vol.35, March, pp.255-268.
34. Zeithaml, Valarie A.(1988),”Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence.” Journal of Marketing, Vol.52, July, pp.2-22