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研究生: 王怡菲
Wang, Yi-Fei
論文名稱: 以Kano模型探討大五人格對網絡音樂社交APP功能需求的偏好影響
Exploring the influence of Big Five personality preferences on the functional requirements of online music social apps with the Kano model
指導教授: 何俊亨
Ho, Chun-Heng
學位類別: 碩士
Master
系所名稱: 規劃與設計學院 - 工業設計學系
Department of Industrial Design
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 187
中文關鍵詞: 網絡音樂社交「大五」人格Kano模型音樂社交APP
外文關鍵詞: online music socialization, "Big Five" Personality, Kano model, music socialization app
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  • 隨著移動互聯網時代的到來,移動媒體變的更加的便攜、迅速和互動。社交網絡對人們日常生活的介入,使人們的社交方式發生了巨大的改變,作為在線音樂和社交新媒體碰撞的產物,音樂社交迅速發展,在短短的十幾年光陰中,我們可以發現音樂早已不只是一種用來滿足聽覺享受的工具,更是一種高效和便捷的社交工具。在音樂社交中,不同人格的群體會產生全然不同的偏好態度與影響,人格信息代表了對一個人特徵的高度概括,也是區分人類的科學和量化標准。人格不僅與人們在現實世界中的行為密切相關,而且與虛擬的網路社交行為也表現出高度的相關性。因此,本研究的討論基於「大五」人格模型理論,包含五類各具特色、互不相關的性格特徵:神經質、開放性、外向性、嚴謹性和宜人性。
    本文採用「大五」人格量表和Kano模型分析法以131名年輕人為樣本進行調查,通過Kano模型的正反面問卷的調查形式對每一個需求發放問卷,分析問卷結果後確定各需求點的屬性歸類,再通過計算Better-Worse係數,確定各期望型需求的優先順序。其目的是探討不同人格對網絡音樂社交模式的偏好影響,以音樂社交APP為例,從而分析音樂社交行為的個體差異,並且通過與「大五」人格理論的分析調查及討論相結合,對不同人格、不同性別、不同地區的族群對待音樂社交的情感態度、對音樂社交APP的使用偏好;音樂社交對不同人格族群的優劣勢;通過何種方法來提高音樂社交對不同人格、不同性別、不同地區的族群的體驗感受等問題進行分析討論。

    With the arrival of the mobile Internet era, mobile media has become more portable, rapid and interactive. The involvement of social networks in people's daily life has led to a huge change in the way people socialize. As a product of the collision of online music and new social media, music socialization has developed rapidly, and in the short span of more than a decade, we can find that music has long been more than just a tool to satisfy aural enjoyment, but also a highly efficient and convenient social tool. In music socialization, different personality groups will produce completely different preference attitudes and influences. Personality information represents a high degree of generalization of a person's characteristics, and is also a scientific and quantitative standard for distinguishing human beings. Personality is not only closely related to people's behavior in the real world, but also shows a high correlation with virtual online social behavior. Therefore, the discussion in this study is based on the theory of the Big Five personality model, which consists of five distinctive and unrelated personality traits: Neuroticism, Openness, Extraversion, Strictness, and Agreeableness.
    In this paper, the "Big Five" personality scale and Kano model analysis were used to conduct a survey with a sample of 131 young people. A questionnaire was sent to each demand through the Kano model in the form of positive and negative questionnaires, and the results of the questionnaires were analyzed to determine the attributes of each demand, and then the Better-Worse coefficients were computed to determine the priority of each desired demand. The purpose of this study is to explore the influence of different personalities' preferences on online music socialization modes, and to analyze the individual differences in music socialization behaviors by taking music socialization apps as an example. By combining this study with the analysis and discussion of the "Big Five" personality theory, we can analyze the emotional attitudes of different personalities, genders, and regions towards music socialization, their preference for music socialization apps, and the strengths and weaknesses of music socialization for different personalities, as well as the advantages and disadvantages of different personalities through the analysis of the Big Five. The advantages and disadvantages of music socialization for different personality groups, and the ways to improve the experience of music socialization for different personality groups, different genders, and different regions are analyzed and discussed.

    摘要 i SUMMARY ii ACKNOWLEDGEMENTS iv TABLE OF CONTENTS v LIST OF TABLES x LIST OF FIGURES xii CHAPTER 1 INTRODUCTION 1 1.1 Background and motivation 1 1.1.1 Network socialization 1 1.1.2 Socialization and Personality 4 1.1.3 Personality Factors 5 1.1.4 Personality and Online Socialization 7 1.1.5 The relationship between music and social networking 9 1.1.6 Music Social App 10 1.1.7 Area and Music Socialization 11 1.1.8 Gender and Music Socialization 11 1.2 Research purpose 12 1.3 Research Assumptions 13 1.4 Scope and Limitations 13 1.5 Research Process and Framework 14 CHAPTER 2 Literature Review 15 2.1 "The Development and Current Status of "Music Social Networking 15 2.2 Exploring the concept of "Music Social" 16 2.3 Social Attribute Analysis of Music Social App 18 2.3.1 Focus on User Interactivity to Strengthen User Demand 18 2.3.2 Using emotion as a link to generate social connection with others 19 2.4 Music Social App Development Model 19 2.5 The "Big Five" Personality 20 2.6 The Kano Model Two-Dimensional Quality Model 22 2.6.1 The main uses of the Kano Model 23 2.6.2 Preliminary preparation for the Kano Model 23 2.6.3 Strengths and limitations of the KANO model 26 CHAPTER 3 Research Methods and Experiments 28 3.1 Research Subjects 28 3.2 Measurement tools 28 3.2.1 Design of the Big 5 Personality Survey Questionnaire 28 3.2.2 Kano Model Survey Design for Music Social App 29 3.2.3 Analysis of music social user requirement 29 3.2.4 Music Social User Interviewst 30 CHAPTER 4 Research Methods and Experiments 33 4.1 Pre-test Questionnaire 33 4.1.1 Questionnaire Design 33 4.1.2 Reliability analysis 33 4.1.3 Validity analysis 34 4.1.4 Data Analysis and Demand Attribution Determination 35 4.1.5 Pre-test questionnaire revision 38 4.2 Sample Characteristics and Distribution of Official Questionnaire 40 4.3 Reliability 41 4.3.1 Kano Official Questionnaire 41 4.3.2 Big 5 Official Questionnaire 42 4.4 Validity 42 4.5 Personality Analysis 43 4.6 Kano Requirement Attribute Analysis for Music Social Networking 45 4.6.1 Kano Demand Attribute Analysis 45 4.6.2 Must-be Quality Attribute Factor Analysis 50 4.6.3 One-dimensional Quality Attribute Factor Analysis 50 4.6.4 Attractive Quality Attribute Factor Analysis 52 4.6.5 Indifferent Quality Attribute Factor Analysis 54 4.7 The relationship between gender and music socialization 54 4.8 Relationship between region and music socialization 58 4.9 Personality and Music Socialization 63 4.9.1 Neuroticism -Kano Demand Attribute Analysis 63 4.9.2 Neuroticism -Kano Demand Attribute Analysis 70 4.9.3 Agreeableness -Kano Demand Attribute Analysis 75 4.9.4 Openness -Kano Demand Attribute Analysis 80 4.9.5 Extroversion -Kano Demand Attribute Analysis 85 CHAPTER 5 conclusion and discussion 91 5.1 Conclusion of the study 91 5.2 Research Recommendations 96 REFERENCES 97 Appendix A 中文論文 102 第1章 緒論 102 1.1 研究背景與動機 102 1.1.1 網絡社交 102 1.1.2 社交與人格 104 1.1.3 人格因素 105 1.1.4 人格與網絡社交 107 1.1.5 音樂與網絡社交的關係 108 1.1.6 音樂社交APP 108 1.1.7 地區與音樂社交 109 1.1.8 性別與音樂社交 110 1.2 研究目的 110 1.3 研究假設 111 1.4 研究範圍與限制 112 1.5 研究流程與架構 112 第2章 文獻探討 113 2.1 「音樂社交」的發展歷程與現狀 113 2.2 「音樂社交」理念之探討 114 2.3 音樂社交APP的社交屬性分析 115 2.3.1 注重用戶互動性,強化用戶需求 116 2.3.2 以情感為紐帶與他人產生社交連結 116 2.4 音樂社交APP的發展模式 116 2.5 「大五」人格 117 2.6 Kano Model二維品質模型 118 2.6.1 Kano Model 的主要用途 120 2.6.2 Kano Model 的前期準備 120 2.6.3 KANO 模型的优势与局限 123 第3章 研究方法與實驗 124 3.1 研究對象 124 3.2 測量工具 124 3.2.1 「大五」人格調查問卷設計 124 3.2.2 音樂社交APP之Kano模型調查問卷設計 124 3.2.3 音樂社交用戶需求分析 125 3.2.4 音樂社交用戶訪談 126 第4章 研究結果與分析 128 4.1 前測問卷 128 4.1.1 問卷設計 128 4.1.2 信度分析 128 4.1.3 效度分析 129 4.1.4 數據分析及需求屬性確定 129 4.1.5 前測問卷修改 132 4.2 正式问卷的樣本特徵與分佈 134 4.3 信度 135 4.3.1 Kano正式問卷 135 4.3.2 大五人格正式問卷 136 4.4 效度 136 4.5 人格分析 137 4.6 音樂社交之Kano需求屬性分析 139 4.6.1 Kano需求屬性分析 139 4.6.2 必備特性因素分析 143 4.6.3 期待特性因素分析 143 4.6.4 魅力特性因素分析 145 4.6.5 無差異特性因素分析 146 4.7 性別與音樂社交的關係 147 4.8 地區與音樂社交的關係 150 4.9 人格與音樂社交 154 4.9.1 神經質-Kano需求屬性分析 154 4.9.2 嚴謹性-Kano需求屬性分析 160 4.9.3 宜人性-Kano需求屬性分析 164 4.9.4 開放性-Kano需求屬性分析 168 4.9.5 外向性-Kano需求屬性分析 172 第5章 研究結果與建議 177 5.1 研究結論 177 5.2 研究建議 180 Appendix B 網絡音樂社交APP功能需求調查問卷 181

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