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研究生: 謝曉玫
Hsieh, Hsiao-Mei
論文名稱: 探討組織承諾、工作壓力與工作滿足之關聯性研究—以C銀行南區分行為例
A Study of Relationship among Organizational Commitment,Job Stress and Job Satisfaction-Take the Southern Region of C Bank As An Example
指導教授: 莊雙喜
Chuang, Shuang-Shii
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 72
中文關鍵詞: 金融業組織承諾工作壓力工作滿足
外文關鍵詞: financial industry, organizational commitment, job stress, job satisfaction
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  • 當金融業面臨合併及併購之競爭環境下 ,金融從業人員必須面對長時間工作及高道德規範,這兩項都造成員工極大壓力。
    金融從業人員專業養成不易,其所須具備之能力除了服務的熱忱外,還需要有專業的知識,此為一個隨時處於高壓的工作角色,對於多重壓力與要求之下,組織承諾是否會影響到員工之工作滿足,是一大課題,因此,本研究以C銀行之金融從業人員為例,希望探討員工對於組織忠誠度多寡是否會影響到工作壓力的感受程度以及各關係之間對於工作滿足之變化。
    本研究以個案研究方式來進行,主要是以次級資料蒐集法及金融從業人員為問卷對象作為研究工具,期望對金融從業人員對於組織承諾、工作壓力以及員工滿意度之間的關係能有較深入瞭解。
    結果顯示,組織承諾對於工作性滿足、社會性滿足以及利己性滿足均有顯著正向關係,工作壓力對於工作性滿足、社會性滿足以及利己性滿足均有顯著正向關係。建議部分,針對在公司年資較高、年齡較高且已婚者,定期針對公司內部員工做滿意度普查;針對較為資淺或是位於基層的員工,可加強內訓之梯次、外訓之補助經費與在職進修獎勵制度。

    When financial organizations confront the competitive environment of merger and acquisition, people who work in financial industry have to face longer extra working time and higher criteria of ethic, which impose huge pressure on employees. Moreover, professional financial employees have to possess not only service enthusiasm, but also the related professional knowledge. It is very important to concentrate on whether the job satisfaction of financial employee impacted by organizational commitment while they are under various pressure and requests. Therefore, this study explores if the perception of employee from working pressure is influenced by their organizational loyalty. At the same time, this study focuses on the change between job satisfaction and other varieties.
    Because few researches concerned about employees in one bank, this thesis tries to study financial employees in south area branch of C bank. The research approaches are second-hand data collecting and sending 300 questionnaires by random sampling in March 2010. After eliminating invalid sample, 262 valid samples are obtained and the valid percentage is 87.33%.
    The empirical results showed that there exist both significant positive relationship for organizational commitments and job pressure between job satisfaction, society satisfaction, and egocentric satisfaction. Furthermore, this thesis suggests that company should do the survey over internal employees, who are seniorities and married. And for basic-level-staff or junior status, the company offers internal and external training, and establishment of an advanced training program.

    第一章 緒論………………………………………………01 第一節 研究背景與動機………………………………………………01 第二節 研究目的………………………………………………04 第三節 研究流程………………………………………………05 第二章 文獻探討………………………………………………06 第一節 金融業………………………………………………06 第二節 組織承諾………………………………………………09 第三節 工作壓力………………………………………………12 第四節 工作滿足………………………………………………14 第三章 研究方法………………………………………………18 第一節 研究架構………………………………………………18 第二節 研究假設與定義………………………………………………20 第三節 問卷設計與研究對……………………………………………22 第四節 資料分析方法………………………………………………26 第四章 研究結果………………………………………………27 第一節 描述性統計………………………………………………27 第二節 因素分析………………………………………………29 第三節 信度分析………………………………………………33 第四節 迴歸分析………………………………………………37 第五節 變異數分析………………………………………………39 第五章 結論與建議………………………………………………57 第一節 研究結論………………………………………………57 第二節 建議………………………………………………60 參考文獻………………………………………………62 附錄………………………………………………67

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