| 研究生: |
陳志松 Chen, Chih-Sung |
|---|---|
| 論文名稱: |
從組織學習之開發與探險觀點探討知識移轉模式–以製造工廠為例 The Study of Knowledge Transfer Model Stand on the Point of View of Exploration and Exploitation of Orgnization Learning – the Case Study of Manufacturing Factory |
| 指導教授: |
劉宗其
Liu, Tsung-Chi |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系碩士在職專班 Department of Business Administration (on the job class) |
| 論文出版年: | 2014 |
| 畢業學年度: | 102 |
| 語文別: | 中文 |
| 論文頁數: | 126 |
| 中文關鍵詞: | 組織學習 、開發與探險 、知識移轉 、內隱知識 、外顯知識 |
| 外文關鍵詞: | organization learning, exploitation and exploration, knoweldge transfer |
| 相關次數: | 點閱:149 下載:0 |
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在組織科學探討已久的話題就是一個組織如何長期的保持好績效,組織學習分為兩類包括探險(Exploration)與開發(Exploitation),這兩者之間的平衡點將會影響企業的績效。組織要長期保持優良的績效,除了二元化組織的佈置之外,人也是很重要的一個因素,本研究從探險與開發的觀點切入,以個案研究方式解析一間製造工廠,並探討探險與開發角色知識移轉的過程與重要因子。
本研究經由訪談內容的關鍵字分析,可以歸納個案公司在開發與探險角色下的知識移轉模式,本研究歸納出兩點是開發與探險知識移轉模式共同的重要流程步驟,分別是教育訓練系統與流程與不足知識與技能之辨識,另有三項雖是開發與探險知識移轉共同的重要流程步驟,但是探險角色的知識移轉模式特別強調這三個因子的重要性,分別是員工主動學習、個案、實作與練習與循環(持續改善),本研究亦歸納不同之處,分別是開發角色的知識移轉過程重視員工取得最佳化平衡這關鍵流程步驟,而探險角色之知識移轉過程重視自我知識認知差異、員工背景知識與經驗、差異知識之建立與彌補、知識分享平台這些關鍵流程步驟。
而在個案公司開發與探險知識移轉模式關鍵因子異同分析,本研究歸納出四點是開發與探險知識移轉模式共同的重要關鍵因子,分別是教育訓練系統、個案、實作與練習、主管支持與問題解決,另有四項雖是開發與探險知識移轉共同的重要關鍵因子,但是探險角色的知識移轉模式特別強調其中三個因子的重要性,分別是員工自主性、知識接收者的個人特質與組織文化與平台,其中一項則是開發角色強調的重要關鍵因子是團隊支持,最後,本研究亦歸納不同之處,分別是開發角色的知識移轉過程重視平衡這關鍵因子,而探險角色之知識移轉過程重視自我察覺、知識接收者的背景知識經驗、知識來源多樣性這些關鍵因子。
There was a topic in orgnization science that discussed for a long time is how a orgnaization sustain the long term performance. There are two different types in organization learning include exploration and exploitation. The balance of exploration and exploitation will be a key factor for performance sustain. In this study, we used case study methology to study a mansufacturing factory stand on the exploration and exploitation point of view. And look for the knowledge transfer model and key factors.
For model and process in knowledge transfer, the key factors of knowledge transfer are training system, knowledge gap identification for both of exploration and exploitation. Active learning, practice and continous learning are the key factors for both of exploration and exploitation but more drive in exploration. The difference factors between exploration and exploitation, balance point is key for exploitation but exploration. And knowledge gap identification, background experience/knowledge, gap knowledge learning and share flotform are key factor in exploration but exploitation.
For the critical factors analysis, the key factors of knowledge transfer are training system, practice, support and solution for both of exploration and exploitation. Self-management, personality and organization cuture are the key factors for both of exploration and exploitation but more drive in exploration. And team support is the key factor for both of exploration and exploitation but more drive in exploitation. The difference factors between exploration and exploitation, balance point is key for exploitation but exploration. And self-perceieve background experience and multi-knowledge source are key factor in exploration but exploitation.
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