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研究生: 王玫晴
Wang, Mei-Ching
論文名稱: 線上合購之消費者價值認知結構
The Value Cognitive Structure of the Online Group-Buying Consumers
指導教授: 劉宗其
Liu, Tsung-Chi
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 100
中文關鍵詞: 階層價值圖價值認知結構合購、方法目的鏈、階梯訪談法內容分析法
外文關鍵詞: Means-End Theory, Hierarchical Value Map, Group Buying, Content Analysis, Laddering Method, Value Cognitive Structures
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  •   線上合購模式為現今熱門的線上購物模式之一,然而以往合購文獻僅假設價格為消費者參與合購之唯一動機,鮮少深入探討消費者參與合購所獲得之其它利益,與消費者最終追求之價值,因此本研究以「方法目的鏈」理論為基礎,透過「階梯訪談法」,深入訪談參與BBS合購之消費者,了解消費者合購行為背後的價值認知結構,並將消費者區分為主購與團員兩群,分析其價值認知結構之異同,以完整了解消費者選擇合購的背後動機,提供廠商擬定行銷策略的方向與建議。
      本研究之訪談結果,經內容分析法分類後,繪製成「階層價值圖」(HVM),研究結果顯示出,消費者參與合購的主要屬性─結果─價值連結路徑包括:「省錢」、「省時省力─時間運用」、「降低風險」、「他人開心」、「嘗試新事物」,歸納出消費者參與合購可獲得之主要利益,除了以往文獻提及之價格利益外,尚包含便利利益、降低風險利益、人際關係利益、體驗利益,而最終滿足的消費者個人價值層面,則有享樂價值、成就價值、安全價值與情感價值。主購與團員的價值認知結構相異之處,在於團員是較享樂導向的,因此較重視體驗利益,以滿足最終的享樂價值,而主購是較成就與情感導向的,因此人際關係利益對主購來說較重要,價值則重視成就與情感價值。
      本研究最後為廠商提供行銷策略的建議,針對一般廠商利用BBS合購方面:(一)推出合購促銷方案、(二)善用口碑行銷、(三)提供獨特且多樣化的商品、(四)與主購建立良好關係。針對合購網站經營者方面:(一)低價保證、(二)商品內容多元化、(三)開闢討論區、(四)促銷推廣策略。

      Online group-buying schemes have recently been in vogue as part of the innovative online shopping mechanisms. The previous studies all assumed that price benefit was the only reason for consumers to join group buying. These researches didn’t discuss other benefits consumers can acquire and the personal values consumers can achieve from group buying. Therefore, the study aims at exploring the hierarchical relationships of consumers’ group buying behaviors with means-end chain approach and to provide marketing strategy suggestion to the firms. Forty in-depth interviews were conducted with laddering methodology. The respondents all have joined BBS group buying and were divided to two groups(20 heads of co-buying group and 20 members of co-buying group) to compare their different value structures.
      The results of interviews categorized by content analysis were drawn into hierarchical value maps (HVM). The HVMs reveal that the main ladders of consumers’ group buying behaviors are “money saving”, “time saving”, “risk reduction”, “others’ happiness” and “novelty seeking”. We conclude that in addition to price benefit, the benefits consumers obtain from group buying include “convenient benefit”, “risk-reducing benefit”, “interpersonal benefit” and “experimental benefit”. The final personal values consumers pursue include “hedonism”, “achievement “, “ security” and “affection value”. We compare the difference between the two groups’ value strctures. The members of co-buying group are more hedonism-oriented and emphasize on experimential benefit to satisfy the hedonic value. The heads of co-buying group are more achievement- and affection- oriented. They put more emphasis on interpersonal benefit and tend to achieve the needs for achievement and affection value.
      In conclusion, we propose some suggestions for firms. For general firms to exploit
    BBS group buying model: (1) Introduce group buying sales promotion; (2) Exploit word-of-mouths; (3) Provide unique and various products; (4) Establish great relationship with heads of co-buying group. For group-buying website’s operators: (1) Low price gurantee; (2) Provide various products; (3) Establish online forum; (4) Promotion strategy suggestion.

    第一章 緒論                       1  第一節 研究背景與動機                  1  第二節 研究目的                     3 第二章 文獻探討                     4  第一節 合購                      4  第二節 方法目的鏈                  14  第三節 價值                     18 第三章 研究方法                    23  第一節 研究架構                   23  第二節 階梯訪談法                  24  第三節 研究設計                    26  第四節 研究範圍與對象                30  第五節 抽樣方法與樣本結構               31  第六節 資料分析方法                  35 第四章 研究結果分析與討論                44  第一節 主購參與線上合購之「階層價值圖」分析     44  第二節 團員參與線上合購之「階層價值圖」分析      54  第三節 主購與團員參與線上合購之價值認知結構異同   65 第五章 結論與建議                    70  第一節 結論與討論                  70  第二節 管理意涵                    76  第三節 研究限制與未來研究方向             80 參考文獻                        81 附錄一 訪談方式說明與問卷               86 附錄二 階梯訪談編碼資料                93 附錄三 蘊含矩陣表                     99

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