| 研究生: |
梁佑豪 Liang, You-Hao |
|---|---|
| 論文名稱: |
以顧客價值認知探討App商業模式與開發商利潤: 一系統動態法 Exploring App Business Models and Developers’ Benefit in Terms of Customer Value Recognition: A System Dynamic Approach |
| 指導教授: |
葉桂珍
Yeh, Quey-Jen |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2013 |
| 畢業學年度: | 101 |
| 語文別: | 中文 |
| 論文頁數: | 98 |
| 中文關鍵詞: | App 、商業模式 、顧客價值認知 、系統動態法 |
| 外文關鍵詞: | App, Business Model, Customer Value, System Dynamic |
| 相關次數: | 點閱:87 下載:4 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
隨著行動商務風潮的崛起,有越來越多的行動應用軟體(以下簡稱為App)在各大平台的線上軟體商店出現。直至2012年底,Apple的線上軟體商店(App Store)已有超過六十萬種的App,顯示該市場勢必存在激烈的競爭。因此,除了產品設計外,開發商們也必須選擇適當的銷售策略來因應快速的市場變化。本篇論文歸納出三種基本的App商業模式:(1)收費模式(Premium Model);(2)廣告支持模式(Ad-Supported Model);(3)免費與增值模式(Freemium Model),並以系統動態法探討此三種App商業模式對開發商利潤的影響。
本研究以Camponovo and Pigneur (2003)的行動商務分析架構與Pagani(2008)的價值選擇模型為基礎,設計系統動態模型。Camponovo and Pigneur 以價值傳遞、關鍵顧客、主要活動、商業夥伴和收益流等建構描述行動商務市場參與者的商業模型;而Pagani的價值選擇模型,主要在評估3G行動服務的市場結果。本研究首先參考Camponovo and Pigneur (2003)的方法,建立行動應用軟體開發商的系統動態商業模型,接著導入Pagani(2008)的價值選擇觀念,並以暢銷App商品LINE為例,分別檢驗三種App商業模式的顧客購買意圖以及比較相對利潤,並以敏感度分析測試模擬結果是否會隨著不同參數設定而改變。最後結果發現,App開發商可以根據產品特性與市場區隔選擇不同商業模式,以達到最大利潤。
With the surging trend of mobile business, there are more and more mobile application software (App) launched in the online software store. Until the end of 2012, Apple’s online software store (App store) owned more than six hundred thousands of App. It appears that App market must exist fierce competition. Thus, in addition to product design, developers should also choose appropriate business model to respond rapid change of the market. This thesis attributes three basic App business models, and explore the impact of the three models on developers’ benefit in terms of system dynamic approach.
This research referred to the analytical framework of mobile business (Camponovo and Pigneur, 2003) and the value-choice model (Pagani, 2008) to design system dynamic model. Camponovo and Pigneur (2003) utilized the constructs including value proposition, key customers, the core activities, the business partners and the revenue flows to describe the business model of mobile market actors. And Pagani’s value-choice model can be used to evaluate the market responses of 3G mobile service. This research firstly referred to the Camponovo and Pigneur’s framework to establish system dynamic model of App developers’ business model. Then, the concept of value-choice model will be introduced into the model by using popular App, LINE, as an example to explore the customer purchase intention of three App business models and compare the relative benefits, respectively. Furthermore, sensitivities analysis were used to examine whether the simulation result changed with different parameter setting. Finally, this research found that App developers can determine their App business model based on product features and market segmentation to achieve maximum benefit.
一、 中文部分
2011年八月份,數位時代,第207期。
2013年一月二十一號,商業週刊,第1316期。
二、 英文部分
Afuah, A. and Tucci, C. (2001), Internet Business Models and Strategies. McGraw-Hill International Editions, New York.
Ann, V. A. et al(1997), Maintaining service quality under pressure from investors: a system dynamics model as a hands-on learning tool, European Management Journal, 15(2), pp. 128–137.
Bass, F.(1969) A new product growth model for consumer durables, Management Science 15, 215-227
Brailsford, S.C., and Hilton, N.A. (2001), A Comparison of Discrete Event Simulation and System Dynamics for Modeling Healthcare Systems. In Proceedings of Operational Research Applied to Health Services (ORAHS) 2000, 18–39. Glasgow, Scotland.
Borshchev, A. and Filippov, A. (2004), From System Dynamics and Discrete Event to Practical Agent Based Modeling: Reasons, Techniques, Tools, The 22nd International Conference of the System Dynamics Society, July 25 - 29, Oxford, England.
Camponovo G., Pigneur Y. (2003), Business Model Analysis Applied to Mobile Business. In: International Conference on Enterprise Information System.
Casadesus-Masanell, R.,Zhu, F.(2010), Strategies to Fight Ad-Sponsored Rivals, Management Science 56(7) : 1484-1499.
Chunyang He, Norio Okada, Qiaofeng Zhang, Peijun Shi, Jingshui Zhang(2006), Modeling urban expansion scenarios by coupling cellular automata model and system dynamic model in Beijing, China, Applied Geography, Volume 26, Issues 3–4, Pages 323-345, ISSN 0143-6228 Denis R. Towill, (1996), Industrial dynamics modelling of supply chains, Logistics Information Management, Vol. 9 Iss: 4, pp.43 - 56
Elliots S (2002), Research model and theoretical implications. In Electronic Commerce: B2C strategies and models (Elliot S, Ed.), pp 291–325, John Wiley, Chichester.
Forrester, J. W.(1961)., Industrial Dynamics, Cambridge, Massachusett, MIT Press.
Forrester, J. W.(1973), World Dynamics, Wright-Allen, Cambridge, Massachusett.
Henry Chesbrough and Richaed S. Rosenblooom (2002). The Role of the Business Model in Capturing Value from Innovation : Evidence from Xerox Corportation's Technology Spinoff Companies, Industrial and Corporate Change, 11, 529-555.
Jaap, G., & Hans, A. (2001). Designing and Evaluating E-Business Models. IEEE Intelligent Systems. 1541-1672, 16(4), 11-17.
Kumar, M. R., & Kumar, M. D. (2009). An Analysis of E-Commerce Models and Strategies. [Article]. Advances in Management, 2(12), 7-10.
Lin, M., Ke, X., & Whinston, A. (2010). Ad-Supported Business Model Competition. Available at SSRN 1676051.
Mahadevan, B. (2000). Business Models for Internet-Based E-Commerce: AN ANATOMY. [Article]. California Management Review, 42(4), 55-69.
Meadows, D.H., D.L. Meadows, J. Randers, and W. Behrens (1972), The Limits to Growth, NY: Universe Books.
Meadows, D.H., D.L. Meadows, and J. Randers (1992), Beyond the Limits, VT: Chelsea Green Publishing Company.
Mostashari, A. & Sussman, J. (2005), Stakeholder-assisted modeling and policy design process for environmental decision-making, Journal of Environmental Assessment Policy & Management, 7(3), pp. 355–386.
M.Ozbayrak, T.C. Papadopoulou, M. Akgun(2007), Systems dynamics modelling of a manufacturing supply chain system, Simulation Modelling Practice and Theory,Vol. 15, Issue. 10, pp.1338-1355.
N.B. Kamath, R. Roy(2007), Capacity augmentation of a supply chain for a short lifecycle product: A system dynamics framework, European Journal of Operational Research, Vol. 179, Issue 2, pp. 334-351.
Osgood, C.E., Suci, G., & Tannenbaum, P. (1957) The measurement of meaning. Urbana, IL: University of Illinois Press.
Osterwalder, A., & Pigneur, Y. (2002, June), An e-business model ontology for modeling e-business. In 15th Bled Electronic Commerce Conference(pp. 17-19). Bled, Slovenia.
Pagani, M. (2008). A VALUE-CHOICE MODEL TO FORECAST MARKET CONSEQUENCES OF 3G MOBILE SERVICE DESIGN DECISIONS. [Article]. International Journal of Mobile Marketing, 3(1), 23-31.
Pateli, A. G., & Giaglis, G. M. (2004), A research framework for analysing eBusiness models. European Journal of Information Systems, 13(4), 302-314.
P. Georgiadis, D. Vlachos, E. Iakovou(2005), A system dynamics modeling framework for the strategic supply chain management of food chains, Journal of Food Engineering, Vol. 70, Issue 3, pp. 351-364.
Pouloudi A, Vassilopoulou K and Ziouvelou X (2003), A societal perspective on E-Business adoption. Journal of Information, Communication and Ethics in Society 1(3), 149–165.
Sterman, J. D. (2000), Business Dynamics: Systems Thinking and Modeling for a Complex World: Irwin/McGraw-Hill.
Timmers, P. (2000). Electronic commerce: Strategies and models for business to business trading. Chichester, England: John Wiley and Sons Ltd.
Timmers, P. (1998), Busines Models for electronic Markets, EM-Electronic Markets, 8, 3-8.
Teece, D. J. (2010), Business models, business strategy and innovation. Long range planning, 43(2), 172-194.
Y.H. Perng, Y.P. Hsia, H.J. Lu (2007), A service quality improvement dynamic decision support system for refurbishment contractors, Total Quality Management & Business Excellence, Vol. 18, Issue. 7, pp.731–749.