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研究生: 熊祥佑
Hsiung, Hsiang-Yu
論文名稱: 探究服務生態系統之生成: 以安平劍獅文創系統為例
Towards becoming a service ecosystem: a case study of Anping Sword-Lions’ cultural and creative value system
指導教授: 周信輝
Chou, Hsin-Hui
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 94
中文關鍵詞: 文化創意產業劍獅服務主導邏輯服務生態系統
外文關鍵詞: Cultural and creative industry, Sword-Lion, service-dominant logic, service ecosystem
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  • 服務生態系統,不是一夕之間所形成的,而是長期動態演化的結果。本研 究以『安平劍獅文創生態系統的發展歷程』為研究標的,探究散落於產業環境 中的制度、操作性與被操作性資源是如何透過行動者間互動以形成一個如此蓬 勃的文創服務生態系統?以及釐清服務生態系統內的資源,是如何在行動者進 行資源整合的實務中有了本質上的轉變?
    為了能清楚的了解上述研究問題,本研究透過以服務主導邏輯(Service dominant logic)的理論視角,結合資源與服務生態系統的概念形成理論框架。 在此框架的引導之下,本研究採用實證型質性研究個案,配合深度訪談與次級 資料的收集,以期深入了解本研究所欲探究的對象。
    最後,研究者得以藉由本篇實證型質性研究個案的深入探討獲得了以下幾 點發現。一、原先散落於文創生態系統內的行動者,因價值主張得以進行資源 的交換與整合,使得原先鬆散的安平劍獅文創生態系統得以持續的擴大、緊密 的串連。二、除了資源的整合與交換之外,制度也是影響行動者行動、形塑系 統成形的重要因素。三、在經過『發掘』、『認識』、『認同』與『歸屬』四種實 務操作手法下,系統內的資源得以有了本質上的轉變。

    ABSTRACT
    This research deeply explored the formation of Anping Sword-Lions’ cultural and creative value system in Tainan. By employing a processual (or longitudinal) single case study, this method allow the researcher to explore the developmental process of a service ecosystem that is driven by resource interaction spanning organizational and institutional boundaries. Through exploration, this research found the practices of resources and institution interaction would affect the formation of Anping Sword-Lions’ cultural and creative value system. Therefore, this research tries to use service-dominant logic and service ecosystem perspectives which are less applied in cultural and creative industry to analyze how these actors shaping the ecosystem by applying difference resources through specific practices in the context of the development of Anping Sword Lion’s cultural and creative value system.

    INTRODUCTION
    With the election of “New Labor” in Britain in 1997, the concept of cultural and creative industries was firstly articulated through the Creative Industries Taskforce under the Department for Culture, Media and Sport (DCMS). Due to this potential to fuel economic growth and to spur the regeneration of regions as well as nations, promoting the development of cultural and creative industries has become a worldwide fad in the recent years. With this wave of creative economy Taiwan has been attempting to enhance it’s
    national power through cultivating cultural and creative industries. A significant move was the Ministry of Culture (MOC) established- a lager governmental organization with a vision to ensure the cultural right of citizens, create an aesthetic environment, build and maintain cultural values, and bolster the cultural and creative industries’ competitiveness.
    Despite the crucial moves that promote the development of the Taiwanese cultural and creative industries, there are still many deficiencies need to be improved. For example, Taiwan's cultural and creative industries environment lack of resources, making the small and medium enterprises / entrepreneurs is not easy to survive. Furthermore, it must to establish a platform that helps resource interaction among enterprises, so that the cultural and creative enterprises could be sustainable and towards becoming a perennial ecosystem.
    On the other hand, the most research and discussion on cultural and creative industries are confined to the main findings of cultural, political fields. There are few studies in the field of business management for cultural and creative industry, especially with the lens of ecosystem and service-dominant logic. The purpose of this research is to address these questions: how is a service ecosystem in the cultural and creativity industries formed through the interaction between operand and operant resources and institutional boundaries? And how the nature of resourceness change through the practices of resource integration? To address the research questions this research draw on a service-dominant perspective and resources, institutional, service-ecosystem as the central theoretical lens.
    We believe that by deeply explored the formation of Anping Sword Lions’ cultural and creative ecosystem, could provide more constructive recommendations for government policy and the managerial practice in cultural and creative industry as well.

    MATERIALS AND MEHODS
    This research employs a processual (or longitudinal) single-case study to explore the developmental process of an ecosystem that is driven by resource interaction spanning organizational and institutional boundaries. This methodical employment is rationalized by the followings. Firstly, a single case study not only retains the complexities of business interaction under infestation but also permit a holistic and deep understanding towards the research phenomenon. Secondly, case study method allows researchers to use diverse data sources, including interviews, reviews, magazines, books, newspapers, etc., then by triangulation method to verify the primary and secondary data to come out a firmly conclusion.

    DISCUSION AND CONCLUSION
    By finding this case, we could find that with service-dominant logic point of view through a more holistic lens to comprehend the causes and appearance of Anping Sword Lions’ service ecosystem.
    From the beginning to identify actors, which are scattered in various subsystems, interconnected by value propositions in each stage of ecosystem. Actors, in order to achieve the same goal (which is the value proposition) continuing invited other actors to exchange service and integrate resources. All of these efforts making the original loosely network to become a more close and expand service exchange ecosystem.
    However, the generation of ecosystem services is not only because of the integration of resources, we must rely on the institutional logic- providing norms and standards for resource integration actions. For example, "shopping district" is the most classical institutional standard to impact (be affected) the Anping Sword Lions’ service ecosystem.
    Furthermore, the study has found significant finding by deeply explore the service ecosystem historical process. That is the resources with S-D logic perspective has the nature of evolution. By different ways of operation practices, resources could transit form unintentionally symbol to be become an operand resources which could generate economic profit and finally sublimated into an operant resource which has the ability to affecting the formation of service ecosystem.

    摘要............... I ABSTRACT ..............II 誌謝.............. V 目錄.............. VI 表目錄.............. IX 圖目錄.............. X 第一章 緒論.............1 第一節 研究背景與動機 ...........1 第二節 研究目的與問題 ...........3 第三節 研究內容與流程 ...........3 第二章 文獻探討.............4 第一節 互動與資源 ...........4 壹、互動模型(interaction model) ........4 貳、ARA 模型.............5 參、4R 模型(資源互動模型)........6 第二節 服務主導邏輯 ...........7 壹、服務主導邏輯之定義與發展 ......... 7 貳、服務主導邏輯下的資源觀點 ......... 9 參、價值主張 ........... 11 第三節 服務生態系統 ...........13 壹、服務生態系統之定義與發展 ......... 13 貳、服務生態系統之下的制度邏輯 ....... 15 第三章 研究方法.............18 第一節 研究方法之選擇 ...........18 第二節 研究設計 ...........19  壹、研究對象 ...........19 貳、資料來源與蒐集方式 ......... 22 參、研究步驟 ...........25 第三節 資料分析 ...........27 第四章 研究發現.............28 第一節 沒落的安平貴族 ...........28 壹、劍獅符號的緣起 ........... 28 貳、在不同行動者的制度目標下,安平劍獅逐漸隱沒 ..... 29 參、意義逐漸遺忘的劍獅符號 ......... 30 肆、小結與分析 ........... 31 第二節 振興安平時期 ...........34 壹、振興安平時期的重要行動者 ......... 34 貳、生態系統內的行動者如何引用制度 ....... 36 參、劍獅符號的轉變-發掘系統中的潛在性資源:安平劍獅....40 肆、小結與分析 ........... 41 第三節 安平劍獅文藝復興時期 .........44 壹、安平劍獅文藝復興時期的行動者 ....... 44 貳、行動者如何引用制度 ......... 46 參、劍獅符號的轉變-由潛在資源躍升為操作性資源....49 肆、小結與分析 ........... 51 第四節 安平劍獅的黃金盛世 .........54 壹、打造安平黃金盛世的行動者 ......... 54 貳、行動者如何引用制度 ......... 58 參、劍獅符號的轉變-認同才有力量........61 肆、小結與分析 ........... 63 第五節 安平劍獅形象昇華與國際化時期.......66 壹、劍獅形象昇華時期加入的行動者 ....... 66 貳、系統內的行動者如何建立制度 ....... 69 參、劍獅符號的轉變-文化符號的歸屬促使資源化被動為主動..71 肆、小結與分析 ........... 72 第五章 結論與建議 ............76 第一節 結論 .............76 第二節 研究貢獻 ...........83 壹、學術意涵 ...........83 貳、政策意涵 ...........85 第三節 研究限制 ...........87 第四節 未來研究方向 ...........87 參考文獻 ...........88

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