高雄市是臺灣人口第三大都市，其擁有多樣的都市型態及大眾運輸系統，大眾捷運系統更是全臺灣第二發達，但捷運的運量卻不符原本的期待，原先欲改善市區私人運具使用者過多的問題也並未獲得有效的解決，其主要原因為過去汽車導向型發展的都市規劃鼓勵私人運具之使用，爾後雖有大眾運輸導向型發展及緊密城市的理念進行些許導正，但問題仍然未被有效解決。為了解高雄市的都市交通環境是否鼓勵民眾使用大眾運輸系統，都市型態與旅次滿意度之間關係之研究即值得探討，透過旅次滿意度的高低程度來得知民眾採取何種旅次行為，本研究希望能透過都市型態的緊密或鬆散程度進行分類，了解高雄市的都市規劃是否符合期待，期望能藉此支持政府多做出符合大眾運輸導向型發展及緊密城市這樣符合永續發展的都市規劃。
本研究選擇高雄市作為研究範圍，建構都市型態如何影響旅次滿意度的模型，利用都市緊密度及至市中心距離作為量測都市型態的變數，並選擇運具選擇失調及建成環境作為中介因子，藉此了解都市型態是否透過運具選擇失調及建成環境間接影響旅次滿意度。經過路徑分析後，可得到以下重要結論：（1）都市緊密度及至市中心距離對旅次滿意度的影響皆不顯著；（2）運具選擇失調對旅次滿意度有顯著的負面影響；（3）運具選擇失調及建成環境在都市型態及旅次滿意度之間並無中介效果。針對以上的結果，本研究認為主要原因在於高雄市的私人運具使用者多及土地使用混合，導致緊密區域及鬆散區域的都市型態之間差異過小，因此本研究提出以下實務建議，提供政府都市發展及都市規劃相關政策之參考：（1）加強都市緊密區域的人本交通環境及大眾運輸設施；（2）加強大眾運輸場站周遭的土地使用強度；（3）加強市民對於人本交通認知。

Kaohsiung City is the third largest city in Taiwan, which has a high diversity in urban form and public transportation. Although it has the second largest MRT in Taiwan, it still suffers from the problem of too many private vehicle users. To find out whether city form cause this problem, travel satisfaction is introduced. Through travel satisfaction, people’s travel behaviors can be predicted and what kind of city form is better for public transit can be confirm. Built environment and urban form are important factors that can affect travel satisfaction. However, little research has been conducted on the relationships between urban form, travel behavior, and travel satisfaction.
This study collects and uses data from Kaohsiung City, which choose travel mode dissonance and built environment as mediators to construct model that can explain how urban form affect travel satisfaction. After path analyze, conclusions can be made as follows: (1) indirect effects of urban form on travel satisfaction are insignificant; (2) effect of travel mode dissonance on travel satisfaction are negative and significant; (3) travel mode dissonance and built environment don’t mediate the relationship between urban form and travel satisfaction. The results are different than the research before and this study consider the main reason is the difference between compact area and sprawl area in Kaohsiung is too small which caused by too many private modes users and mixed land-use. Therefore, this research proposes some advice as follows: (1) reinforce public transit facility and humanity-oriented transportation environment in compact area; (2) increase land-use intensity of development near public transit station; (3) advocate humanity-oriented transportation.

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