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研究生: 陳志偉
Tanuwijaya, Ferdie
論文名稱: The Impact of Music and Color to Perceived Distance, Mood, Customer Brand Identification and Willingness to Pay in Customer
The Impact of Music and Color to Perceived Distance, Mood, Customer Brand Identification and Willingness to Pay in Customer
指導教授: 溫敏杰
Wen, Miin-Jye
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所
Institute of International Management
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 52
外文關鍵詞: Music frequency, Color congruency, Construal level theory
相關次數: 點閱:47下載:1
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  • Sensory marketing is one of the marketing method that are used by many managers to attract customers. One of the element of sensory marketing is to use music as background in stores to create ambiance. Construal level theory explained that if there are elements that are congruent each other, the condition could enhance the ambience in certain way and thus affecting the customers. One of this idea is to combine music frequency and color to create a congruent ambience where manager could manipulate the customers into spending more in the stores. This research is aimed to find the effect of the music and color to the perceived distance, mood, customer brand identification and willingness to pay in the customer perception. Manipulation of the condition is set two by two with high and low involvement in music frequency and color. For music frequency, Canon music is used with high and low frequency, while for color the selection of brand in color and black and white are used. This research collecting data using Amazon Mechanical Turk and collected 495 valid participants. The data is analyzes using AMOS SEM to find out the hypotheses relationship in the research model. Out of nine hypotheses proposed, seven are significant and two are insignificant. This research also will contribute to psychological and marketing literature by providing more insight to the construal level theory. Managers could also benefit from this research by using the manipulation to influence the perception in the customers thus increasing spending that made by customers.

    ABSTRACT I ACKNOWLEDGEMENT II TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VI CHAPTER ONE INTRODUCTION 1 1.1. Introduction 1 1.2. Research Background and Motivation 2 1.3. Research Gap 4 1.4. Importance of the Study 5 1.5. Research Objectives 6 CHAPTER TWO LITERATURE REVIEW 7 2.1. Construal Level Theory (CLT) 7 2.1.1. Construal Level and Color 9 2.1.2. Construal Level and Music 11 2.2. Congruency Effect of Music 13 2.3. The relationship between Music, Color, and Willingness to Pay 15 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 20 3.1. Research Framework 20 3.2. Research Design 21 3.3 Pretest Test 23 3.3. Summary of Research Hypothesis 25 3.4. Data Analysis 26 CHAPTER FOUR RESEARCH RESULTS 27 4.1 Pretest Study Result 27 4.2 Main Study Result 29 4.2.1 Data Collection 29 4.2.2 Respondents Demographics 30 4.2.3 Descriptive Statistics 31 4.2.4 Factor Analysis and Reliability Test 34 4.2.5 Check by t-test 36 4.2.6 Correlation Coefficients 37 4.2.7 CFA Result 38 4.2.8 Goodness of Fit Index SEM Result 41 4.2.9 Summary of Hypotheses Testing Results 42 CHAPTER FIVE CONCLUSIONS AND SUGGESTIONS 44 5.1 Research Discussion and Conclusion 44 5.2 Theoretical and Managerial Contribution 45 5.3 Research Limitations and Future Researches 46 REFERENCES 48 APPENDIX 52

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